ebo.ai

It’s official… 💫

EBO and The Conexus Group have partnered to accelerate AI adoption across and , helping organisations move from AI exploration to real, production-ready deployment.

Together, we’re combining Conexus’ deep industry knowledge and strategic advisory capabilities with EBO’s advanced AI technology and infrastructure to help operators accelerate AI adoption, streamline operations, and enhance customer engagement at scale.

Commenting on the partnership, Rob Dowling, Co-Founder & CEO at Conexus, added:

“At Conexus, we’ve seen a lot of organisations get stuck in the same place; interested in AI but unsure how to embed it into day-to-day operations without creating risk or chaos in existing teams. EBO’s technology gives us something tangible to build around.”

📌 Discover more about the partnership here and what Dr. Gege Gatt had to say 👉 https://www.ebo.ai/igaming/ebo-and-conexus-partner-to-accelerate-ai-adoption-and-customer-engagement-across-fintech-and-igaming/

📌 One AI narrative that has aged poorly is the idea that automation is mainly about reducing headcount.

The evidence from iGaming operators deploying AI at scale tells a far more nuanced story.

Thanks to SiGMA World for featuring us.
👀 Read the full story to learn more about this shift across . https://sigma.world/news/igaming-operators-ai-customer-service/

Why iGaming Operators can no longer afford to ignore AI in customer service AI is reshaping iGaming customer service. Operators now face a new challenge: choosing the right AI strategy and deployment model.

Traditional portals display information.
EBO’s Intelligent Patient Portal actively manages patient engagement.

Integrated with NHS systems and powered by conversational AI and behavioural science, it enables more accessible, human-like interactions that help 👥 patients:

• Manage appointments in real time
• Complete assessments conversationally
• Receive personalised reminders and guidance
• Communicate in over 100+ languages and channels
• Access care journeys without high digital literacy barriers

Co-designed with patients and aligned to NHS accessibility standards.

📌 For NHS digital leaders exploring what genuine two-way patient engagement looks like in practice, this guide is a good place to start. https://share-eu1.hsforms.com/12jZX_R0VQzaC86VwJG9v1wfb0wr

A business breakfast ☕🥐 well spent!

At the “Balance Between AI Regulation & Implementation” event organised by NOUV, our CEO, Dr. Gege Gatt, shared insights on how AI is quickly becoming both a business advantage and a governance challenge.

Two key themes stood out during the discussion:

→ AI is moving beyond implementation and becoming part of executive strategy, influencing how organisations make decisions, allocate resources, and compete more effectively.

→ Regulation can no longer be treated as an afterthought. In sectors like , trust, transparency, and auditability will define which organisations can scale AI successfully and responsibly.

📸 A few highlights from the event 👇

What does safe, scalable AI look like in NHS patient access?

Join a live expert panel with EBO, ORCHA, and Hertfordshire Partnership University NHS Foundation Trust exploring the future of the Digital Front Door and AI-supported patient navigation.

🗓️ 25 June ⌚ 1:00 pm – 2:00 pm BST 📍 MS Teams

This session will cover:

• AI governance and clinical assurance in NHS services
• Scaling digital front doors across fragmented systems
• Real-world NHS implementation at HPFT
• Trusted frameworks for safe digital navigation from ORCHA
• Live demo of EBO’s Single Point of Access and Navigation solution

👥 Designed for NHS professionals working across digital transformation, patient access, and operational delivery

🔗 Register to get your access link: https://content.ebo.ai/digital-front-door-webinar

"AI should not make humans optional. Done right, it makes us more human by removing the friction that limits our judgement, empathy, creativity, and care."

One of the key messages shared yesterday by our CEO, Dr. Gege Gatt, during his keynote at the "Beyond the Bias: AI, Neurodiversity, and Building Inclusive Workplaces conference", organised by CORE Platform as part of the Malta Diversity & Inclusion Charter Conference 2026.

Some of the key takeaways that stood out from Gege's keynote:

📌 Inclusion is infrastructure, not just culture.
If AI influences hiring, performance, learning, or opportunity, then inclusion must be designed into those systems, not left as a statement of intent.

📌 Invisible bias is the real risk
AI can make historical patterns feel neutral and objective, reinforcing “what has always worked” while excluding what doesn’t fit the pattern.

📌 AI literacy is now inclusion policy
People don’t need to be engineers, but they do need to understand how AI makes decisions, where it fails, and when human judgement must step in.

📌 We are moving into the “Action” era of AI from systems that recognise and generate to systems that decide and act. The question is whether governance and readiness are keeping pace.

📌 Friction is the hidden opportunity
AI should remove administrative load (form-filling, chasing, re-keying) so humans can focus on judgement, care, and meaningful work.

📌 Bias comes in subtle forms from familiarity bias (fluency ≠ truth) to status quo bias (“how we’ve always done it”), which is often the hardest to see.

📌 There is no perfect AI system
Start small, learn safely, and continuously ask: who benefits, who is excluded, and who has a voice to challenge outcomes?

Take a glimpse 📸 from the event 👇

Live from the Health Service Journal Digital Awards 2026 🎉

EBO’s solution with NELFT NHS Foundation Trust has been shortlisted for this year’s awards and we’re eagerly awaiting the results!

Together, EBO and NELFT co-designed an AI-powered solution that transforms appointment management. Fully integrated with Rio EPR and shaped by frontline teams, the solution gives patients a simple, conversational way to view, book, reschedule or cancel appointments 24/7.

It’s fantastic to see innovation in patient access and digital transformation recognised on this national stage. Fingers crossed for the results 🤞

In the industry, 60–80% of inbound customer support traffic is made up of repetitive, process-driven interactions. What if those conversations could be automated end-to-end?

💫 We’re excited to be featured on SiGMA World exploring why AI is no longer optional in iGaming customer service, what means in practice, and how operators are using it to automate high-volume player interactions at scale.

👀 Discover the full article: https://sigma.world/news/igaming-operators-ai-customer-service/

🥳 Excited to welcome 🌟 Nadia Kuftinoff to our UK team as Healthcare Transformation Lead.

Get to know her…

Nadia brings over a decade of experience leading digital projects and transformation programmes across healthcare settings.

She’s worked extensively with frontline teams to redesign services, champion user-led innovation, and rethink how digital transformation can truly support both staff and patients.

Before joining EBO, Nadia worked with organisations including Wessex Health Innovation Network, Surrey and Borders Partnership NHS Foundation Trust and Buckinghamshire, Oxfordshire and Berkshire West ICB. Also, she was part of Cohort 2 of the NHS Digital Health Leadership Programme and holds an MSc in Digital Health Leadership from Imperial College London.

💬 Nadia shared with us:

"It's a very exciting time to join EBO, and I'm looking forward to supporting clients as they adopt innovative new ways to develop and improve their services. Digital transformation is a collaborative journey I am keen to be closely involved in."

😊 Outside of work, Nadia loves creating things, from hand-knitted garments to building dry-stone walls.

Welcome on board, Nadia! 👏

🧠 Midway through , we took a moment to pause and reflect on what it really means to support people through their mental health journey.

🎧We explored this topic further in our podcast on patient portals for mental health and communities: https://open.spotify.com/episode/4gEG5B84XmB4PtdS9TqEh4?si=4a965f07b0bf4e57