19/08/2017
Program: “Certified Professional in Healthcare Quality”
Preparatory Course
Program Design:
1. Number of sessions: 5 sessions
2. Session duration: 6 Hours
3. Venue:
4. Program outline:
COURSE SYLLABUS
Modules
Leadership, Strategic Management, Quality Management, People Management, Care Coordination, Risk Management, Utilization/Resource Management, Financial Management
Patient Safety, Performance Improvement , Information Management, Basic Statistics
Methodology
Class-work, Workshop, Case studies
5. Program schedule
DATE
TOPIC
TIME
DAY 1
Quality Concepts Leadership & Strategic Management (20 ITEMS)
6 HOURS PER DAY
1.Effective leadership characters
2.Leadership styles
3.Transformational leadership
4.Strategy management definitions and terminology
5.The strategy management cycle
6.10 step strategic planning process
7.SWOT analysis
8.Implementation and monitoring
9.Quiz
DAY 2
Performance Improvement (52 ITEM)
1.Quality trilogy
2.The design process
3.The measurement process
4.Analysis and improvement process
5.Performance measurement
6.Outcome measurement
7.Clinical process improvement
8.Organization wide measurement and analysis
9.Practitioner appraisal process
10.Quality improvement models
11.Quality tools
12.Improvement workshop
13.Quiz
DAY 3
Information Management Concepts (25 ITEMS)
1.Legal aspects of information management
2.Management of documentation
3.Epidemiology and sampling
4.Data collection and spc
5.Data display technique
6.Data analysis
7.Reporting techniques
8.Quiz
DAY 4
Patient Safety (28 ITEMS)
1.Asses the organization's patient safety culture
2.Determine how technology can enhance the patient safety program (e.g. Computerized physician order entering (CPOE), barcode medication administration (BCMA), electronic medical record (EMR), abduction/elopement security systems, human factors engineering)
3.Assist with implementation of patient safety activities:
A. Incident report review ,sentinel/unexpected event review
B. Root cause analysis
C. Failure mode and effects analysis (proactive risk assessment)
D. Patient safety goals review
E. Identification of reportable events for accreditation and regulatory bodies
4.Quiz
DAY 5
1. Accreditation process
2. Regulatory agencies
3. General quiz
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