29/04/2020
[Mentoring Skill]
Listening Actively
Listening actively is the most basic skill you will use throughout your relationship.
Active listening not only establishes rapport but creates a positive, accepting environment that permits open communication.
By listening actively, you will ascertain your protégé’s interests and needs. Examples include the following:
• Show interest in what he or she is saying, and reflect back important aspects of what he or she has said to show that you’ve understood;
• Use body language (such as making eye contact) that shows you are paying attention to what he or she is saying; and
• If you are talking to him or her by phone, reduce background noise and limit interruptions. Your protégé will feel that he or she has your undivided attention.
• Reserve discussing your own experiences or giving advice until after your protégé has had a chance to thoroughly explain his or her issue, question, or concern.