Kenya School of Etiquette and Protocol

We are offering Executive Leadership Programs online.

Visit our website Www.ksep.co.ke and fill in the application forms today.

Are you bored at home?

Enroll for the short courses at home.

Visit our website Www.ksep.co.ke for application forms.

What can you do just minutes or hours before you’re about to speak or present in order to boost your confidence level

Book your space now for the next training.

[email protected]

☑️ The 5 core body language techniques that will allow you to control people’s impression of you
☑️ Body language mistakes that most people aren’t even aware of that causes you to unconsciously create the wrong impression
☑️How do you distribute your eye contact as your speak in front of a group or crowd

Book your space now for the next class.

[email protected]

☑️The 5 unbreakable laws of effective communication that will turn you into an interesting person to listen to
☑️How do you capture people visually so that your listeners have the desire to hear everything that you share with them
☑️How you can hold people’s attention while you speak even if you’re presenting data or numbers

Book your space now.

Send us an email :

[email protected]

Etiquette Tip: Business Meetings:

True or False?
If you are in a meeting or having lunch with two clients,you should position yourself between them.

False.
Let them sit next to each other, then sit across from them. This places you in the power position.

While we are social distancing, leave your cell phones and devices in a basket while you eat. Children learn communication skills from home!

Since we are staying at home, here are some at home tips.

DO keep your room clean and uncluttered.

DO put things back where they belong — in any part of the house.

DO respect the privacy of the other members of your family.

DO help with the household chores — cheerfully and willingly.

DON’T monopolize the phone, radio, or TV set.

Be kind, be nice, and stay home.

Looking for something for the children to do? Adults do you need a dining etiquette refresher? Leave an email address in the comments or inbox me for the VIRTUAL ETIQUETTE LESSON information!

Breakfast VIRTUAL Etiquette lessons‼ We ❤it‼Do your children need dining etiquette lessons? Inbox us for your training today!!

The following courses are being offered online during this Covid19 Season.

Ten individuals or less.

☑️Upcoming PA and Administrative Skills.
☑️Excellent Communication and etiquette skills,
☑️Project and time management,
☑️Developing relationships across the organisation,
☑️Managing Events,Planning and Budgeting,
☑️Dressing Appropriately for Your Role,Timing and Risk Management,
☑️Minute Taking and Effectively Managing Meetings,
☑️Minute Taking – From notes to minutes,Atitude Change and Team Building... ☑️Developing a the right Image Improving your Credibility
☑️Prioritising and Goals Setting.

What will I get out of it?

• A full understanding of the Executive PA’s and Office Administrator role in the management team
• The management tools to be more proactive
• Effective self-management and personal development
• Key objectives to increase your own and your manager’s productivity
• Assertive techniques to help manage your day
• Techniques to stay ahead in your field and manage your own development
• A recommended reading list
• A blended learning experience allowing you to continue to develop your skills in the workplace.

Apply now at [email protected].

Www.ksep.co.ke

Communication management, Personal communication skills, Social media, Event management
Protocol, Etiquette and Hosting

This one-day protocol training course will prepare you to interact confidently and effectively with very senior individuals, including in formal and structured situations. It covers the full range of conventions, rules, customs and expectations that professional communicators must master in order to work professionally with VIPs and in high-level business. You will learn the written and unwritten rules of official protocol and business etiquette, as well as international cultural norms and variations.
Overview

This course covers the following modules:

Principles of protocol and etiquette
Flawless professional and personal conduct
Preparing and hosting VIP visits and occasions
International and local variations

Who should attend?

This is an intermediate-level course designed for learners with existing knowledge and several years of experience in communications or PR. Learning is pitched at a level to help you develop strategic approaches and apply sophisticated techniques.

This course is recommended for anyone required to interact with important individuals and concerned to ensure that these interactions pass off as professionally as possible.
Learning outcomes

After this course, you will be able to:

Understand the universal principles of protocol, etiquette, courtesy and manners
Display cultural sensitivity across international dynamics
Navigate and manage interpersonal dynamics in important encounters
Make a good impression and avoid causing offence or embarrassment in high profile situations
Display appropriate international business etiquette in many contexts
Prepare and host VIP visits and formal occasions
Interact respectfully with people from many cultures, nations and regions

Course outline
Principles of protocol and etiquette

This module covers the essentials of how to navigate and manage interpersonal dynamics in important encounters.

Understanding protocol: conventions of official interaction, collective, personal and written
Understanding etiquette: conventions in social behaviour and expected behaviour patterns
Courtesy and manners
Official, diplomatic and royal protocol
Business, social and cultural considerations

Flawless professional and personal conduct

This module is a practical primer in conventions and behaviours that create a good impression and avoid causing offence in personal and business etiquette.

Universal expectations for personal behaviour
Personal etiquette for formal occasions and encounters
International business etiquette: universal best practice
Local and regional business and social differences

Preparing and hosting VIP visits and occasions

This module is a how-to guide to preparing, managing and executing the protocol dimension of VIP visits and formal occasions.

Preparing for official visits
Protocol at events and summits
Protocol planning, liaison and logistics
Practical hosting skills
Risk assessment and contingency planning
Troubleshooting: avoiding mistakes and slip-ups

International and local variations

This module covers international and regional differences in protocol and etiquette between different cultures and nations.

In-depth country and region profiles