ICX Kenya

ICX Kenya Institute of Customer Experience Kenya. The Professional Body Driving Customer Experience Professionalism & Performance in Kenya

ICX Kenya is a professional body for Customer Experience in Kenya, whose mandate is to drive performance and professionalism in the Service Sector. It is open to both individual and corporate members with a genuine interest in learning more about customer service and putting this into practice, it is market-driven and cuts across both private and public sectors. We seek to be the authoritative voi

ce of Customer Experience and create a benchmark for all who focus on the delivery of world class experiences.

🏆 Ready to Make Your Service Excellence Awards 2026 Entry Stand Out?Join the SE Awards 2026 Pre-Briefing Session and le...
04/09/2026

🏆 Ready to Make Your Service Excellence Awards 2026 Entry Stand Out?

Join the SE Awards 2026 Pre-Briefing Session and learn how to put your best entry forward!

📅 11 September 2026
⏰ 1:00 PM
🎤 Featuring Sheila Bundi & Akshay Shah

👉 Register here: https://zurl.co/1N1CG
Come prepared, get clarity, and make your SE Awards entry stand out! ✨

🤝 Strengthening Partnerships, Strengthening CXToday, we had the pleasure of visiting our corporate member, Sanlam Allian...
03/09/2026

🤝 Strengthening Partnerships, Strengthening CX

Today, we had the pleasure of visiting our corporate member, Sanlam Allianz, for an engaging conversation around customer experience, collaboration, and the future of CX.

We value the opportunity to connect with our members, understand their experiences, and explore ways we can continue to grow the CX community together. 🌍💙

Thank you, Sanlam Allianz, for welcoming us!

02/09/2026

The wait is over — the latest episode of The CX Podcast is LIVE! 🔥

🎧 Trust by Experience: How Citizen-Centered Government Builds Public Trust

Public trust is built through everyday experiences. But what happens when governments place citizens at the heart of service delivery?

In this episode, we explore how citizen experience, better service delivery, technology, responsiveness and citizen feedback can help build stronger and more lasting public trust.

🎙️ Featuring Waceke Mbugua and Asha Muktar, moderated by Akshay Shah.

▶️ Watch the full episode now:
🎧 Watch on YouTube https://zurl.co/xBWLP

💬 Watch. Listen. Share your thoughts.
What do you think is the biggest driver of trust in public services — the service itself or the experience around it?

🎉 Welcome to the ICX Community!We’re excited to welcome Telvoip as a Corporate Member, together with our new Individual ...
01/09/2026

🎉 Welcome to the ICX Community!

We’re excited to welcome Telvoip as a Corporate Member, together with our new Individual Members.

Thank you for choosing to be part of the Institute of Customer Experience (ICX). We look forward to connecting, learning, and growing together as we continue to elevate customer experience. 💙

CS WEEK 2026 IS HERE!This year, the Institute of Customer Experience (ICX) Kenya is taking Customer Service Week the ext...
31/08/2026

CS WEEK 2026 IS HERE!

This year, the Institute of Customer Experience (ICX) Kenya is taking Customer Service Week the extra mile! 🚀

We’ve lined up an exciting calendar of activities designed to engage, educate, inspire and celebrate CX professionals and teams.

✨ What’s happening?

🎤 In-House 1-Hour Corporate CX Talks
🧠 In-House Customer Experience Trivia
♿ Disability Compliance Walkthrough Audits
💬 X Chat — connect and share with the ICX community
🎙️ CS Week Webinar
🏆 The Service Excellence Awards 2026

📅 October – November 2026

👉 Swipe through the carousel to explore the full calendar and costs.

📩 Get in touch:
📞 +254 754 854 565
✉️ [email protected]
🌐 https://zurl.co/U6kID

Let’s make CS Week 2026 unforgettable.
💙 Go the Extra Mile!

28/08/2026

The 3-Day Customer Experience Masterclass – Cohort III is happening this September! 🎓✨

And don’t just take our word for it. Hear from Rowland Ndegwa, Team Lead – Customer Excellence | Certified Customer Centricity Expert (CCCX), as he shares his experience and highlights the value of learning practical CX tools such as creating effective Customer Journey Maps, understanding the Customer Centricity Engine.

Designed for mid-career and senior CX professionals, this Masterclass will help you deepen your expertise, strengthen your strategic CX capabilities, and build a stronger Customer Centricity Engine.

Earn a globally recognised certification and become a Certified Customer Centricity Expert (CCCX).

Learn from Stefan Osthaus, CCCX, President of the Customer Institute, Global Keynote Speaker & Author.

📅 22nd – 24th September 2026
📍 Nairobi

✨ Your Masterclass experience includes:
✔️ Global Customer Centricity Certification
✔️ Post-training coaching
✔️ Access to the VIP Global Community

🎥 Watch Rowland’s testimonial and discover why this is a training worth investing in.

👉 Register now: https://zurl.co/4HpKh

📞 +254 754 854 565
📧 [email protected]

27/08/2026

🎙️Coming up next on the CX Podcast, we talk about Building Government Trust Through Citizen Experience.

A great conversation on citizen experience, better service delivery, and building trust in public services.

Featuring Waceke Mbugua, Asha Muktar, and moderator Akshay Shah.

🎧 Full episode drops tomorrow. Stay tuned! 👀

https://zurl.co/Tb6Rh

25/08/2026

🏆 The Service Excellence Awards 2026 are back!

It’s time to recognise and celebrate those who go the extra mile in delivering exceptional service. 🌟

Nominations open on 11 September 2026. Stay tuned and get ready to nominate your service champion!

🔥 YOU ASKED. WE BROUGHT IT BACK!The 3-Day Customer Experience Masterclass – Cohort III is happening this September! 🎓✨De...
24/08/2026

🔥 YOU ASKED. WE BROUGHT IT BACK!

The 3-Day Customer Experience Masterclass – Cohort III is happening this September! 🎓✨

Designed for senior CX professionals ready to deepen their expertise, strengthen their strategic CX capabilities, and advance their careers.

🌍 Earn a globally recognised certification and become a Certified Customer Centricity Expert.

Learn from Stefan Osthaus, President of the Customer Institute, Global Keynote Speaker & Author.

📅 22nd – 24th September 2026
📍 Nairobi

✨ Your Masterclass experience includes:
✔️ Global Customer Centricity certification
✔️ Post-training coaching
✔️ Access to the VIP Global Community

You asked when the next cohort would be back. Here it is! 🙌

👉 Register now: https://zurl.co/h4F4R

📞 +254 754 854 565
📧 [email protected]
Become a Certified Customer Centricity Expert.

Address

Bible Translation And Literacy House (BTL) Gate 7, Masaba Road, Off Bunyala Road, Lower Hill
Nairobi

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 12:00

Telephone

+254 712 896 332

Website

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