Kenya School of Customer Service

Sales and Customer Service Training with Direct Line Assurance

Today we celebrate LG for their top notch customer service. Keep raising the standards of customer service and we will keep on celebrating you. LG for life

We are committed to elevating the service levels of customer service to enhance customer experience. We offer tailor-made customer service training according to the current and future needs of your business, your industry,your target group,size and nature of your customers. Reach out to us on 0701-431089

A strong customer service culture is one where:

The customer service team is respected and valued.
Customer impact is a critical part of business decisions.
Everyone in the business, including those beyond the customer-facing teams, has an accurate understanding of who the customers are and what matters to them.
Customer service is a part of the business’s strategic vision.
The business agrees on a clear definition of “good customer service.”

The Kenya School of Customer service wishes you a Customer Centric week.

The Kenya School of Customer Service would like to give props to Kenya for their continued efforts in going the extra mile in serving customers. From their on-boarding to customer engagement levels,they are exceeding the standards. Kudos to the Kenya Customer Support team.

Welcome to the Kenya School of Customer Service,where we train on Customer Service Excellence. We offer Certificate ,Diploma and Advanced Diploma courses in Customer Service. We also offer in-house,open-house and external trainings to organization.Our training is anchored on the six sigma white belt certification of Excellence. We define Customer Values,identify the value streams for customer needs and desires,identify and eliminate waste practices,create a continuous process flow,continuously work to reduce the number of steps & time it takes to reach customer satisfaction.To get in touch with us for a customized quote,you an reach us on 0701-431089 or send an e-mail to [email protected]

Customers play an integral role in business.The future of business relies heavily on how you integrate customers in every aspect of your business.

The winning brands have already invited the customer to the decision making table and offered him a central seat. The new and powerful customer strategy is called customer centrism strategy.

Are you ready for the new age customer?Do you understand what drives them?Have you evolved with the customers or are you still stuck on products and services. Stay tuned as we bring you on board the customer journey vis a vis the evolution of the customer

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