One On One

We’re hiring! 📢

One on One is seeking a Regional School Engagement Officer to support schools across Montego Bay, Trelawny & St. Ann.

🚗 Reliable motor vehicle required.

📩 Send your résumé + cover letter to [email protected]

We’re hiring! 📢

One on One is looking for a Regional School Engagement Officer to work closely with schools across Montego Bay, Trelawny and St. Ann.

In this role, you’ll help schools get the most out of One Academy’s National Virtual School by providing hands-on onboarding, training, monitoring, troubleshooting and ongoing support.

If you’re great at building relationships, enjoy working with schools and are ready to help strengthen the adoption of digital learning across Jamaica, we’d love to hear from you.

🚗 Important: Candidates must have a reliable motor vehicle.

📩 Send your résumé and cover letter to [email protected].

Know someone who would be a great fit? Share this opportunity with them!

Sixty-four years ago, Jamaica reached a defining milestone when we gained independence from the United Kingdom and stepped boldly into our own identity as a nation.

Jamaicans are bold.
We are diligent.
We are hospitable.
We are resilient.

As we celebrate 64 years of independence, let us honour how far we have come, take pride in the strength of our people, and continue working together to build an even brighter future for our beautiful country.

Happy Independence Day, Jamaica! 🇯🇲

Our offices will be closed on Thursday, August 6, 2026 in observance of Independence Day. We reopen on Friday, August 7, 2026.

AI won't make customer service training less important.
It will make it MORE important.

As AI begins to handle routine questions, basic requests, status updates, and repetitive tasks, the issues left for customer service teams will often require more judgment, empathy, communication, and problem-solving.

That means your people need to be prepared for higher-stakes conversations, not just faster workflows.

The customer service queue is changing. Is your team ready for what comes next?

Register your team for our customer service workshop led by Gina Tomlinson-Williams. Register here ➡️ https://zurl.co/o8Fvr

Customers don’t want AI amnesia.

When someone explains an issue to your chatbot, they should not have to start from scratch when they reach a human agent. That kind of disconnected experience creates frustration, slows down resolution, and weakens trust.

AI should make customer service smoother, not more exhausting.

The goal is a seamless handoff where your team can see the customer’s issue, understand the context, and continue the conversation with care.

That is where training matters.

Equip your team with the skills to communicate well, handle difficult interactions professionally, and create customer experiences that build loyalty.

Register your team for our FREE Customer Service Workshop.

📅 Wednesday, August 12, 2026
⏰ 10:00 a.m. to 11:00 a.m.
📍 Online
🔗 https://zurl.co/INQ3L

Customer service can make or break the way people experience your brand.

That’s why we’re inviting business leaders to register their teams for our FREE Customer Service Workshop: The Frontline Advantage: Customer Service That Drives Loyalty.

In this practical session, your team will explore how to communicate more clearly, listen more actively, handle difficult interactions professionally, and turn service challenges into opportunities to build trust.

Date: Wednesday, August 12, 2026
Time: 10:00 a.m. to 11:00 a.m.
Location: Online
Presenter: Gina Tomlinson-Williams, Director of Organizational Development & Change at JPS

Give your frontline team the tools to create better customer experiences.

Register your team today > https://zurl.co/9ywmG

Customer expectations are changing.

AI has made fast service a reality, but it is not enough on its own. Customers also want clarity, context, and the reassurance that they can reach a real person when the situation requires it.

In our latest Workforce Edge Live conversation with Michael Mullings, CEO and Founder of ChatFlow, we explored what businesses must get right as they introduce AI into customer service.

The takeaway?

AI should make the customer experience smoother, not colder.

Your team needs the right balance of speed, personalisation, and human judgment to build trust in every interaction.

They also need the right training. Register your team for our FREE customer service workshop! Register here > https://zurl.co/TNyge or click the link in our bio.

As AI becomes part of how businesses respond to customers, the question is no longer whether technology can help. The real question is how businesses can use AI while still protecting empathy, communication, trust, and meaningful customer relationships.

Join us for the next Workforce Edge Live as we speak with Michael Mullings, CEO and Founder of ChatFlow, about:

🟢 How AI is transforming customer service
🔵 What should still be handled by people
🟢 Why empathy and communication remain essential
🔵 How businesses can use AI without losing the personal connection customers expect

Customer Service in the Age of AI: What Still Needs the Human Touch?
Monday, July 27, 2026
10:00 a.m. to 10:15 a.m.

Streaming live on X, LinkedIn, and YouTube