28/03/2013
Notice (B.E./ME-ALL BRANCHES)-2013 Batch
Name of the Company: IBM (Support Function)
Day and Date: Tuesday 9th April 2013
Venue: PCCOE
Job Location: HYDERABAD/BANGALORE
Job Description:
1)Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
2) Remote Infrastructure support delivery. 3) Perform problem cause analysis.
4) Resolve routine customer problem.5) Ability to Identify Opportunity & Implement Process Improvements.
6) Has technical experience and skills in the areas of problem determination, creativity and analysis.
7) Ability to meet a set of defined account agent productivity measurements
Mandatory Skills:
1) Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
2) Browser Support - Internet Explorer. 3) Strong computer skills required
4) Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
5) Excellent oral and written communication skills.6) Excellent customer service orientation
7) Neutral accent.
Desired Skills:
1)Ability to identify basic hardware parts and aware of basic hardware concepts
2)User level familiarity with at least one e-mail client - Outlook, Notes etc..
3)Skilled in commercially standard software applications and major desktop operating systems.
4) Awareness of basic networking concepts and technologies
5)Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion:
55 % in BE/ME (ALL BRANCHES).
Flunecy In Communications Skills (both spoken and written)/ soft skills
Additional Information:
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in
shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on
Geographies supported.
INTERESTED STUDENTS SHOULD CONTACT MR.DHEERAJ AGRAWAL,ASST.TRAINING AND
PLACEMENT OFFICER ON 30/03/13 BEFORE 1:00 PM ONLY.
or send an email at [email protected] in the following format
FULL NAME
DOB
CONTACT NO
EMAIL ID
HOMETOWN
GRAD. %
PG%(IF APPLICABLE)
XII/DIP %
X%
WILLING TO WORK EITHER IN HYDERABAD/BANGLORE