06/08/2017
Why do Indian Doctors not accept the fact that they need to have basic etiquette, courtesy and communication skills when handling difficult patients?
The is no patient in the world who enters the doctors clinic ( for the first time) in a happy mood. Most are sad, sick, depressed, anxious, worried, tensed or plain stressed.
All these emotions sometimes lead to anger or frustrations. Is it easy for us( Doctors) to handle these without any training?
Even the smallest corporate firm teaches its employees basic etiquettes and courtesy , leave alone a way to talk while dealing with clients.
Medical field being synonymous with patient - doctor relationship has never taught the medical school students , the basic mannerisms of dealing with patients ( greeting/ respecting privacy, understanding emotions, dealing tactfully with these emotions) .
Yet , most doctors, don't feel the need to train to deal with the emotions of these patients ... Is that not the basic need ...Would you not just want to talk or let someone understand you when you are running through a battery of emotions...... Yet, whenever there is a course on Communication skills for doctors, most of them don't even acknowledge the need for such courses!!!!
As the CEO of the biggest private equity and investment firm put it yesterday( over a cup of tea) : " The Person has to have the humility and understanding to accept the fact that each one of us needs to be trained in these skills ( pertaining to their profession) and AT EACH level of heirarchy"
