16/12/2023
Apply for Support Engineer
Job for Graduates with computer knowledge
Designation & Eligibility
Position : L1 Support Engineer
Qualification : Any Graduate with computer knowledge
Location :Bihar, Jharkhand (India)
Experience : Freshers (Training 10 days)
Payroll : Company Payroll
Age Criteria : Min 20 to Max 32 Years
Salary : 2.50 to 3 LPA CTC and fixed incentive on performance based
Number Of Position : 500
Job Description
Provide L1 level support in LAN, Remote Support, Provide Software, Hardware, Network Support and Operating System Support. Configuring Microsoft outlook for user and troubleshooting mail problems, installation of various application and computer peripherals.
Create and maintains support documentations, Troublesshoots Network, System and Security Tier1 incidents and escalates to the appropriate team.
Roles & Responsibilities :-
Address users tickets regarding hardware, software and networking. Walk customer through installing applications and computers peripherals. Ask targeted questions to diagbose problems , Guide users with simple, step by step instructions, conduct remote trobleshooting. Test alternative pathways until you resolve the issues. Customize desktop applications to meet users needs. Record technocal issues and solutions in logs. Direct unresolved issues to the next level of support personnel fallow up with clients to ensure their systems are functional. Report customer feedback and potential product request help create technical documentation and manuals. for more details apply for the Job.
