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Sure shots CBSE DIRECTING, BST, Class 12
(Q1) What is meant by directing? (CBSE, Delhi 2009). Ans. Directing refers to the process of instructing, guiding, communicating, motivating and leading people in the organisation to achieve its objective.
(Q2) At which level of management directing takes place? (CBSE, Delhi 2013). Ans. All levels of the organisation perform directing function as it is pervasive.
(Q3) What is ‘Supervision"? Ans. Supervision refers to instructing, guiding and observing the subordinates at work to ensure that they are working as per plans and to help them in solving their work problems.
(Q4) Give any two elements of directing. (CBSE, All India 2009). Ans. (i) Supervision; (ii) Motivation.
(Q5) Why it is said that “The supervisor is a link between management and the operative employees"? Ans. Supervisor conveys management ideas to the workers on the one hand and workers problems to the management on the other.
(Q6) Name the term used in management for influencing people to strive willingly for group objectives. Ans. Leadership
(Q7) What is meant by ‘motivation' as an element of directing?(CBSE, Foreign 2009). Ans. Motivation refers to a process of stimulating and inspiring people at work to accomplish desired goals.
(Q8) What is meant by ‘Informal Communication"? (CBSE, Delhi 2012) Ans. Informal Communication refers to the communication that takes place without following the formal lines of communication.
(Q9) Rajat a Sales Manager, achieved his sales target one month in advance. This achievement was displayed on the notice board and the CEO of the Company awarded a certificate for the best performance to him. Name the incentive provided to Rajat. Ans. Employee Recognition Programmes.
(Q10) Explain in one sentence how direction initiates action in management. (CBSE, Delhi). Ans. Other functions of management prepare a setting for action, directing implements it in the organization.
(Q11) What is meant by ‘Self-Actualisation Needs' in Maslow's Need Hierarchy? Ans. Self-Actualisation Needs are the needs of becoming what one really wants to become. These needs include growth, self-fulfillment and achievement of goals.
(Q12) Why is motivation called a complex process? (CBSE, Delhi 2013). Ans. Motivation is called a complex process because it deals with individuals and the individuals are heterogeneous in their expectations, perceptions and reactions.
(Q13) What is meant by ‘Authoritative Style of leadership"? (Autocratic) Ans. Under this style, the leader centralises all decision-making powers and exercises complete control over his subordinates.
(Q14) What is meant by Decoding as an element of communication? (CBSE, All India 2014). Ans. Decoding means converting encoded symbols of the sender.
(Q15) Give any two characteristics of ‘Organisational Climate' that influence the behavior of individuals and act as a non-financial incentive. (CBSE, All India). Ans. (i) Individual autonomy; (ii) Reward orientation.
(Q16) What is meant by "Feedback in the concept of communication? Ans. Feedback includes all those actions of receiver which indicates that he has received and understood message of sender.
(Q17) “All managers are leaders, but all leaders are not managers." Do you agree with this statement? Give any three reasons in support of your answer. (CBSE, Delhi 2005, 09)
(Q18) Explain any three assumptions of Maslow's need hierarchy theory. (CBSE, All India 2012)
Q19) There are some barriers in communication, which are concerned with encoding and decoding of message. State any 3 such barriers. (CBSE, Delhi 2008). Hint: State three Semantic Barriers.
(Q20) Name the type of formal communication in which the persons of two departments one at a higher position and another at lower, communicate with each other. Also state the problem which may arise in this type of communication. (CBSE, Delhi 2006). Hint: It happens in case of Diagonal Communication'. The problem may arise if superior feels being ignored when his subordinate talks directly to managers of other departments.
(Q21) To satisfy the social and physiological needs which type of incentives are needed? Explain any four types of such incentives. Hint: Financial Incentive

(Q22) Ayesha Ltd. Assured their employees that in spite of recession no worker will be retrenched from the job.(i) Name and explain the type of incentive offered to the employees. (ii) Explain one more incentive of the same category.
Ans. (i) Job security (ii) Employee’s recognition Organizational climate.
(Q23) ABC Ltd. Is not able to achieve its objective on analyzing, they found that employees were not given their best, so he decided to announce an incentive plain, which offers various incentives to employee workers at different level for achieving their target.
(i) Which element of directing is used by manager?
(ii) Suggest incentive suitable for: Employees operating at lower level.
Employees operating at higher level.
Ans. (i) Motivation is missing (ii) (a) Lower level: offer monetary incentives. (b) Higher level: non-monetary incentive.
Q24. Mr. John faced lot of problems regarding the policy on teaching. He directly consulted the principal about his problem ignoring the Headmistress who is immediate superior of Mr. John as he feels more free to communicate with principal.
(i) Name the pattern of communication followed by Mr. John.
(ii) State any other two patters.
Ans. (i) Mr. John is following inverted ‘V’ pattern (ii) Other two pattern:
Wheel pattern, (b) Chain pattern.
Q25. Is directing required at planning stage? Name the element of directing function under which:

(i) the superiors oversee the activities of their subordinates.
(ii) the superiors assure the subordinates that their needs will be taken care of.
(iii) the superior attempts to influence the behavior of people at work towards the realization of specified goals.
(iv) the superior share information with the subordinates in order to reach common understanding. (3 Marks)
No, directing is not required at planning stage since it is an executive function. It initiates action in the organization while other functions of management (planning, organizing, staffing and controlling) just prepare a setting for action.
Supervision (ii) Motivation (iii) Leadership (iv) Communication.
Q26. Amit and Mikki are working in the same organization but in different departments. One day at lunch time Mikki informed Amit that due to computerization some people are going to be retrenched from the organization. which type of communication is this. State any two limitations of this type of communication. (3 Marks) Ans. Informal Communication
Q27. You are working at the middle level of management. Your superior, a top management personnel, sent a message for you which you received and well understood. Is the communication process complete? Give reason.
Ans. No, the communication process is not complete unless and until feedback is given to the superior. Feedback includes all those actions of the receiver indicating that he has received and understood the message of sender. So, I must respond to communication to improve its effectiveness, e. g., by giving a reply to letter, giving reactions to the message, etc.
28. Rakesh is working under his superior Neeraj. He always communicates useful ideas and suggestions to his superior regarding reduction of cost, improvement in the product, etc. Neeraj implements his suggestions and has always found favourable results, but he never appreciates Rakesh for his suggestions. Now Rakesh decided not to communicate any suggestion or idea to Neeraj. Identify the factor which acts as a communication barrier. (1 Marks)
Ans. Lack of proper incentives (Personal Barriers to Communication)
Q29 Ankur is working as a production manager in an organization. His subordinate Saurabh discussed with hi a method o production which will reduce the cost of production. But due to some domestic problems and Ankur’s mind being pre-occupied he is not in a position to understand the message. Saurabh got disappointed by this. Identify the factor which acts as a communication barrier. (1 Marks)

Ans. Lack of attention (Psychological/Emotional Barriers to Communication)
Q.30. Rajat a Sales Manager, achieved his sales target one moth in advance. This achievement as displayed on the notice board and the CEO of the Company awarded a certificate for the best performance to him. Name the incentive provided to Rajat. (1 Marks)
Ans. The incentive provided to Rajat is – ‘Recognition’. ....by Pankaj Batra