Dbc Placement Cell

About IFBI:
Institute of Finance Banking &
Insurance - (IFBI), a joint venture of
NIIT, Asia’s No.1 in IT Education and
Training and ICICI Bank, the No.1
Private Sector Bank in India, was set
up in 2006, to cater to the manpower
requirements of the exponentially
growing Banking & Finance sector. In
the seven years, IFBI has placed over
25,000 trained students – making it,
India’s largest banking education &
training institution.
Currently IFBI trained students are
placed in ICICI Bank, Axis
Bank ,Kotak Mahindra, Indusind
Bank, Yes Bank etc. In the last
financial year, around 6000 IFBI
students were placed in leading BFSI
organizations. More than 90% of
these placements were in ICICI Bank,
Axis Bank, Karur Vysya Bank,
IndusInd Bank and City Union Bank,
Yes Bank
Selection for IFBI programs is
through tests and interview.
Following are the Eligibility criteria
and selection process for IFBI PG
Programs.
1(Post Graduate Diploma in Banking
Operation(PGDBO-An exclusive career
program for ICICI Bank)
Duration: 6 months( 90 days classes
and 3 months Paid Internship with
ICICI Bank)
Fee: 80,000+S.T
Eligibility Criteria:
• >= 50% marks in ,10th,12th &
Graduation.
• Born on or after 1 July 1989.
• Graduation degree should be
regular(Any stream of graduation can
apply)
• No Gap between 10th to
Graduation (But if there is any
GAP,it must be Max.1 year not more
than that)
(A) After fulfilling above criteria,
candidates have to fill an online
application form(Rs.500) following by
an online test & interview(s).
(B) If selected in online test and
interview, candidates have to register
with program fee. Following the 90
days of training, candidates will
undergo 3 months of paid internship
where
they will be paid Rs.7600 per
month as an stipend.
On successful completion of the
program and the internship,
candidate will be placed.

Protiviti is coming to Deshbandhu College.
The registrations would start by 9:15 am.
Venu- multi purpose rooms.

Company's ProfiIe:
It is a global leader in transforming
and running business processes and
operations including those that are
complex and industry-specific.
It has a presence in 24 countries,
with delivery centers in the United
States, India, China, Guatemala,
Hungary, México, Morocco, Colombia,
the Philippines, Poland, the
Netherlands, Romania, Spain, South
Africa, Australia, UAE, Brazil, and
Kenya. Currently it employs 62,000+
people in various locations providing
services in over 30 languages on a
24/7 basis.
Eligibility Criteria:
* UG Candidates of B.Com –
2014 Batch
* Good interpersonal and
communication skills.
* Logical & Analytical Skills.
Job Role: F&A Process (AP, AR,
GA, BRS, or R2R)
Job Location: Delhi, Gurgaon
or Noida

Recruitment Drive Process:
Phase I GTT Initial Screening
Process (Global Talent Track PVT LTD)
Round 1 - GTT Aptitude Test
Round 2 - GTT Group Discussion
Round 3 - GTT HR Interview
Phase II Client Screening Process
Round 1 – Aptitude Test
Round 2 – Technical Interview
Round 3 - HR Interview

Job: Sales Executive.



Qualification: Graduate.



Other Requirement: Should be focused, responsible with clear ideas & positive attitude.

Must be computer friendly & have good communication skills.

Must have Driving Licence & two wheeler.



No. of Vacancies: 2 to 3.



Salary: 10 K to 12 K per month.

PFB list of shortlisted students for the next level.

1. Puja Karan
2.Prachi Dumir
3. Karan Kapoor
4. Disha Sehgal
5. Revika
6. Soumya Bebnath

Students are supposed to go on Thursday, 27th Feb'14 at 9:30 am at Corporate Office in Gurgaon for the further process

Recruitment Process:
1. Aptitude Test
2. HR & Functional Rounds
Venue Details

UNIVERSITY18

A Square, 278, Udyog Vihar Phase II
Gurgaon 122016
India

Phone: 0124-4767000

Landmark: 1 km away from Hotel Trident

University 18 is coming to Deshbandhu College by 10 am.
The registration would start by 9 am.

IBM is coming to our college for recruitment tomorrow that is 24th Feb by 10am.

All the students who are appearing for this are requested to bring their CV, 2 passport size photographs and ID proof.

University18 is India's first
mainstream online e-education
initiative

The recruitment process is as
follows:
1. Presentation
2. Group Discussion
3. Personal Interview of the
shortlisted students

The students shortlisted after the PI
will have to visit our Corporate
Office in Gurgaon for the aptitude
test followed by HR & Funtional
Rounds.

Serco Global Services

JOB DESCRIPTION
Job / Position Title:
Sr. Customer Service Executive (Sr.
CSE)
Function / Department:
Operations - Voice
Designation:
Sr. Customer Service Executive (Sr.
CSE)
Grade / Level in Org Structure:
E1 / E2, Level 1
Position reports to:
Team Leader
Positions reporting directly to this
position:
None
Primary purpose of the position:
Sales and Customer Service- To
ensure customer satisfaction by
effectively
and efficiently responding to
customer queries and maintaining
quality of
output and accuracy of
information.
Essential duties / responsibilities of
the position:
Routine Tasks:
- Adhere to the Service Level
Agreement (SLAs) specified by the
Client /
Process for quality, productivity
and schedule adherence.
- Complete the logs specified by
the process
- To be aware of and comply
with any client / process / product
updates.
- Assist other team members
who are new to the process.
- Address any problems/
grievances with the TL/ TC/ TM
that may have a
bearing on productivity or
efficiency.
- Take steps to improve on
performance based on coaching.
- Adhere to HR policies (dress
code, leave policy) etc.
Occasional / Other duties of the
position:
Other tasks:
- Adherence to norms specified
by COPC certification and BS7799
specifications
- Assist the TL in his activities or
any help that he may require.
- Participate in Open Forums
with the TL/ TM/Operations
Manager and
bring to light problems faced by
the team
- Provide inputs to improve work
procedures that can enhance
overall
team performance
Knowledge/ Skills/ Abilities
POSITION REQUIREMENTS
EDUCATION:
- Graduate from a recognized
Institute or University in any
discipline.
OR
- Undergraduate (10+2).
MINIMUM YEARS OF
EXPERIENCE:
Six Months
NATURE OF EXPERIENCE: (IN
SPECIFIC SECTOR / POSIITON /
ROLE)
Work experience in the relevant
industry preferred
KNOWLEDGE
- Convincing skills required
SKILLS
Computer Skills:
- Familiar with Windows
Operating Systems, MS Office
- Typing Speed with 25wpm &
85% accuracy
Quality & Improvement Focus
Core competencies required for
the position: (Behavioral as per
IGS
competency framework &
Technical)
Critical
Important
Customer Focus:
Concerned to provide a prompt
and efficient service to customers;
goes out
of the way to ensure that
individual customer needs are met.
Analytical Bent:
Makes systematic and rational
judgments based on information
and relevant
assumptions
Team Work:
Interacts with colleagues in an
effective manner. Respects others
and works
well within the team
Learnability:
Understands technical and
professional aspects of work and
updates
knowledge continuously
Resilience:
Maintains effective work
behaviour in the face of pressure
and setbacks.
Successfully adapts to changing
demands and conditions
Communication:
Speaks clearly and fluently and
writes in a clear and concise
manner. Uses
appropriate style and language for
communication
Self Driven:
Is self-motivated and committed to
work hard towards goals. Is
proactive in
seizing business opportunity.

JOB DESCRIPTION For SERCO

POSITION / JOB TITLE:
Technical Support Executive
FUNCTION:
IT Service Desk
PROCESS / DEPARTMENT:
Equifax – Equifax Service Desk
GRADE:
E1
LEVEL AS PER FRAMEWORK:
E1
POSITION REPORTS TO:
Team Leader Operations
POSITION IS REPORTED BY:
Manager Operations
MAIN RESPONSIBILITIES /
ACCOUNTABILITIES:
FUNCTIONAL/ OPERATIONAL:
1. Handle External and Internal
Customer incoming service
requests/
problem notification calls
2. Should be able to probe and
identify the problem on call
3. Should be able to conduct
basic troubleshooting for known
issues
using standard documents
4. Maintain internal chat
5. Should be able to draft emails
in response to customer queries
6. Warm transfer calls to
appropriate Equifax departments
and resolver
groups
7. Create the Tickets in ISM and
close out/resolve tickets created
8. Page out on call application
teams for Impact 3 or 4 issues
9. Transfer Service Requests to
control desk for Impact 1 or 2
issues
10. Determine Impact level of
Service Request
11. Knowledge of active directory
management is desirable
12. Should be able to work in a
24*7 shift
TEAM RELATED:
1. Provides timely feedback to
peers and others
2. Seeks the group’s feedback
3. Seeks work related
information from the team
members proactively
4. Adapts to the culture of the
team and the team dynamics
5. Spreads positive energy/ vibes
on the floor
6. Works for the team not only
for themselves
7. Displays ownership of the
process- is concerned that both his
and the
team’s matrix falls down
8. Self motivated - spreads the
team spirit - helps the team leader
9. High peer interaction in a
regular and systematic fashion
10. Shares best practices with
others viz. calls received, incidents
etc.,
CLIENT SPECIFIC / ORIENTED:
1. Maintains the flow of the call
without missing anything
2. Polite, courteous yet
enthusiastic
3. Demonstrates effective
command over the language
(English)
4. Uses an appropriate style
(preferred by the customer)
5. Answers all questions on the
e-mail effectively.
OCCASSIONAL RESPONSIBILITIES:
Call back/follow-up customers
internal/external for updates
QUALIFICATION (Education):
Graduates
DESIRED YEARS OF EXPERIENCE:
1 Year
DESIRED INDUSTRY EXPOSURE:
IT Service Desk / Semi Technical
exposure
DESIRED ROLE EXPOSURE:
Team Player
MANDATORY SKILLS / PROCESS
ABILITIES
SKILLS
PROFICIENCY REQUIRED (HIGH /
MEDIUM/)
MS Office
High
PROCESS ABILITIES
Semi Technical
Customer Services
COMPETENCIES CRITICAL FOR THE
ROLE (BEHAVIORAL):
COMPETENCY
High/Medium
Resilience
Self Driven
Team Work
Customer Focus
Learnability
Multi-Tasking.

List of companies coming to our college next week

Ibm-24th feb university18-25th feb
Serrco - 26th feb
Protiviti -27 th feb

All the interested students for the position of Process Advisor on behalf of American express,Barclays,Igt, Convergys are requested to give us their details. Inbox us!

Details for the position are as follows:-

International BPO / Voice Inbound Process

US Shift / 24*7 Shifts / 5 days Working ( 2 days fixed off)

Qualification - Any Graduate(Students with an engineering or IT background are NOT eligible for this role)

Salary - As per the caliber

Both sides Cab + meal FREE

location - Gurgaon

Please ask interested candidates to carry

(i) A copy of your resume, (ii) 2 passport -size photographs

Event Details :

Venue: RPO Solution ,B-55 2nd floor,Near Krishna Park,Nearest metro station Janakpuri West(Gate no 1)