The CX Academy

We are delighted to announce that we are collaborating with The HX Consultancy Ltd and Jane Trenaman on the development of a new course focused on Supporter Experience (SX) for the nonprofit sector! 🎊

The course is being designed with insights from practitioners across leadership, fundraising, data and technology to reflect the challenges and opportunities organisations are facing today.

Areas currently being explored include:
• SX Alignment with Organisational Strategy
• Culture & Staff Engagement
• The SX Academy Framework
• Benchmarking & Measuring SX Excellence
• Supporter Journey Mapping
• AI, Technology & Innovation in SX

Boost your career and increase your career satisfaction with our globally recognised Professional Certificate in Customer Experience (CX) course!🎓

Find out more: https://hubs.la/Q04jl6MP0

In a world of AI, disruption and volatility, CX provides stability to customers and profits.

Get CX qualified and get ahead with our Professional Diploma in Customer Experience (CX) course.

This is your final chance to get our AI for CX MicroCourse included for free!

Find out more: https://hubs.la/Q04j8yC20

Join us for part 3 of our upcoming Thought Leadership Webinar trilogy - ‘The Leadership Leap: Sustaining Your Position for the Future'.

We are delighted to welcome our guest speaker Clare White, Founder of Connected CX.

In this 1-hour session, we will explore how to remain forward-thinking and indispensable, ensuring your impact endures in an evolving business climate.

📆 Wednesday, 10th June
⏰ 12 noon (Irish/UK time)

Register for free: https://hubs.la/Q04h_Wzv0

Today’s Voices of Experience comes from Jack Ma, co-founder of Alibaba Group and Yunfeng Capital. He advises to "forget about your competitors, just focus on your customers".

When organisations stay focused on what customers need, loyalty, trust, and long term growth follow.

If you have something you’ve learned on your CX journey, please share it with us!

This is your last opportunity to enter the Customer Centricity World Series Awards 2026. 🏆

Entries close on June 1st, and we don’t want you to miss the chance to be recognised among the most customer centric organisations in the world!

Don’t miss your chance to:
• Gain regional and international recognition
• Celebrate your team’s achievements
• Benchmark yourself against companies around the world
• Connect with top industry leaders at the Customer Centricity World Series conference

Entries are open until 1st June. Use code CXACADEMY15 for 15% off your entry.

Enter here: https://hubs.la/Q04hNDgq0

We look forward to celebrating your success at this year’s Customer Centricity World Series Awards.

We're delighted to share the recording of Monday's CX Thought Leadership Webinar, 'The Leadership Leap: Earn Respect & Influence Amongst the C-Suite'!

🎥 Watch here: https://hubs.la/Q04hsqKC0

We hope you find it insightful and that it will help you understand how to command and contribute at a strategic level to shape decisions with confidence and authority.

The Leadership Leap: Earn Respect & Influence Amongst the C-Suite We are delighted to share our CX Thought Leadership Webinar – “The ...

A big thank you to Margaret Keyum, CX Leader in the insurance sector, for highlighting the value of our Professional Diploma in Customer Experience course.

As Margaret mentioned, she saw the course translate into real results, with her numbers tripling through the experiences she created for customers!

Do you want to become a CX professional like Margaret? Enrol in our course today: https://hubs.la/Q04hj4Js0

🎓 Read the full graduate story here:
https://hubs.la/Q04hj56y0

This is your last chance to register for tomorrow's webinar, where we will explore our Advanced Certificate in CX Leadership course.

The Advanced Certificate in CX Leadership is a live, online course delivered in workshop format and taught by expert CX practitioners with real-world experience.

🗓️ Tomorrow, Wednesday 20th May at 12 PM (Irish/UK Time)

What will the webinar cover?
✔️ Overview of the Advanced Certificate in CX Leadership
✔️ Who the course is designed for
✔️ Format and course structure
✔️ Qualification details
✔️ Pricing and enrolment
✔️ Q&A

Register for free:
https://hubs.la/Q04h453T0

Great customer experiences are built with intention.

Clare Muscutt reminds us that the strongest customer experiences come from thoughtful decisions, consistent effort, and understanding what matters to customers.

If you have something you’ve learned on your CX journey, please share it with us!

As Colin Shaw says, only about 15–20% of executive teams are fully engaged with the CX agenda. That makes the ability to influence leadership more important than ever.

Join us at Monday's Thought Leadership Webinar - “The Leadership Leap: Earn Respect & Influence Amongst the C-Suite”, where we'll explore how to command and contribute at a strategic level to shape decisions with confidence and authority.

⏳ 4 days to go!
🎫 Register for free: https://hubs.la/Q04gy_bj0
🗓️ Monday, 18th May at 12 noon (Irish/UK Time)
🎙 Guest Speaker: Ian Golding, Global Customer Experience Specialist at Customer Experience Consultancy