30/01/2024
Development Framework: Empathy ➡️ Listening ➡️ Empowerment
Empathy is a precondition for deep listening, while both empathy and listening are essential ingredients of empowerment. All three of these leadership capabilities can positively influence employee well-being, engagement and retention. They can also create transferable experiences and values, as employees can further integrate them into their work, consequently improving the well- being of others.
Sanja Zivkovic authored a professional paper “Leadership Development in Elderly Care Institutions: , , ” that includes suggestions for developing these leadership capabilities that are applicable in most organizational contexts.
The full paper is available at:
https://hrcak.srce.hr/file/446840