06/10/2026
💡“Why don’t you promote more of the good work you do?”
A client asked us this recently.
“Why don’t you show your projects? Why don’t you post photos from your training rooms? People don’t see the real atmosphere, the interaction, the great work happening behind the scenes.”
It was a fair question.
And it made us think about one of the Lean leadership values we appreciate most:
Humility.
We are probably a little old-fashioned at Greece Lean Six Sigma.
We don't believe every client engagement needs to become content.
We don't automatically photograph a room full of participants because it would make a good social media post.
And we don't want our clients or participants to feel that their trust, their people, their challenges or their improvement journey are being used to promote us.
Their people are not our marketing material.
Their problems are not our case study unless they want them to be.
Instead, we prefer something rather old-fashioned and very Lean:
We listen to the Voice of the Customer.
We ask what they need.
We go to the process.
We work with their people.
We learn together.
We measure whether something actually improved.
And quite often, we leave without taking the photograph.
Should we communicate our work better?
Yes. Our clients are probably right about that.
But we also want to preserve something important:
Humility does not mean hiding good work.
It means remembering whose achievement it really is.
The trainer may teach.
The consultant may facilitate.
The coach may ask the difficult questions.
But the people who own the process, improve it and sustain the change deserve the credit.
So perhaps it is time for us to tell more of these stories without compromising the trust behind them.
Lean Leadership Values #1 Humility
