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Operational Excellence not just a term for the operations department; it's a culture. | Emmanuel Dzotsi Operational Excellence not just a term for the operations department; it's a culture. Most of the time, when we hear "operational excellence," we may likely relate it to policies, checklists, and standard operating procedures. But real operational excellence goes beyond documentation. It’s a cultu...

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The Real Cost of Poor Processes | Emmanuel Dzotsi The Real Cost of Poor Processes Many businesses more often than not,think they have a "people problem" when they do not meet targets. But most times, what they really have is a process problem. When there are no clear workflows, no feedback loops, and no alignment across departments, even your best....

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