13/02/2025
IT Apprenticeship - great opportunity for
s an IT apprentice, you will be an essential part of the team, responsible for providing IT support for hardware, software and network issues, password resets, user set-ups and more. This will give you the chance to work in a varied role, gaining experience from industry professionals to kick-start your career in IT.
This position is within either two schools within the trust, depending which one is closer:
St Wilfrid's RC College, Temple Park Rd, South Shields NE34 0QA
St Aidan's Catholic Academy, Willow Bank Rd, Sunderland SR2 7HJ
In this role, you’ll work towards your IT Support Technician Level 3 apprenticeship, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Provide day-to-day helpdesk support by responding to user inquiries, troubleshooting hardware, software and network issues and documenting solutions
Work on server management tasks including configuring, installing and maintaining server hardware and software and resolving server related issues
Perform data central work by managing and maintaining data centre infrastructure, monitoring operations, implementing security measures and conducting data backups
Serve as an IT Helpdesk resource, assisting users with password resets, account setups and access management
Fix computers, iPad and G-Suite related issues by diagnosing problems and implementing appropriate solutions
Full training and support will be provided by your workplace mentor and from the Baltic team.
Desired Qualities, Skills and Knowledge:
Passion for IT
Ability to communicate
Ability to work as a team
Committed to learning
Experience with hardware such as building a PC
Grade 4/C in Maths & 5/C in English GCSE
Salary, Hours & Benefits:
£12,313 per annum – Moving to new rate in April 1st 2025 – £14,500
