03/10/2026
Many people are scared to start a conversation with someone that’s struggling…
… “What if I say the wrong thing?”
… “What if I make it worse”
All the person needs to know if that someone cares. Make small talk and break the cycle of the person feeling alone.
The aim of small talk is to distract the person and signpost them to professional help. It’s not what you say, it’s just showing you care about their wellbeing.
“Where do I signpost someone to that’s struggling?”
The NEW NHS 111 Crisis Line (option 2) offers urgent help and provides access to a trained mental health professional.
The new crisis line is devoted to ensuring that when when people are in crisis, they have easy, straightforward access to the support they need.
This could be someone else OR yourself!!
NHS England is one of the first countries to offer a single point of access, 24/7!!