15/07/2026
The PSR is a free UK-wide service that provides additional advice and support for eligible households, including extra assistance and communications during interruptions to electricity, gas or water supplies.
Parents and carers with children under five can register, as can people who are reliant on medical equipment, have a disability, a chronic illness, a mental health condition, or other circumstances that mean they may need extra support.
Eligibility is not limited to these groups. If anyone in a household meets the vulnerability criteria – even on a temporary basis – they may be eligible to join the PSR. Additional eligibility criteria are available on the PSR website.
The PSR helps utility companies identify households that may need extra support, including priority updates during supply interruptions, tailored communications, and access to additional assistance where needed. Parents, carers and members of the early years workforce can register themselves directly and find out more at The PSR - The Priority Services Register (PSR)