09/10/2026
π‘ DEAF BARRIERS WITH MORTGAGES π
Buying a home or applying for a mortgage can be stressful, but for Deaf people, there are extra barriers that hearing people may not realise.
π Some mortgage lenders rely on phone calls.
π Mortgage documents can contain complicated English and financial terms.
π¦ Some bank branches offer Video Relay Service (VRS), but we may have to bring our own iPad. Poor Wi-Fi or being refused access to the bankβs Wi-Fi can cause the video to freeze during important conversations.
βοΈ Some solicitors do not use BSL, and even when firms say they provide BSL interpreters, they may not be available every time.
π We should not have to fight for accessible communication when making such important financial and legal decisions.
The problem is not being Deaf. The problem is the barriers around us.
Deaf people deserve reliable BSL access, clear financial information and equal opportunities to buy and keep their homes. π
What barriers have you experienced when dealing with banks, mortgage lenders or solicitors? Share your experiences below. π
Living with Hearing Loss