First Class Support

First Class Support First Class Support offers a bespoke specialist support service to students at schools, colleges and higher education institutions, across the United Kingdom.

First Class Support offers bespoke specialist support services within academia and the workplace, as well as mental health support, counselling and training across the UK. We are academic support specialists, offering over twenty distinct support roles which include, private tuition, note-taking, one to one study skills support, practical assistance, mobility training, mental health mentoring, autism support and BSL interpretation. Unlike other support providers, our services extend beyond academia and into the workplace. Personal and employment support packages include strategy coaching, CV writing, completion of applications, interview techniques and on-job mentorship. We also provide training for employers and employees on physical and psychological wellbeing awareness. Apart from providing services to privately funded clients, First Class Support supplies over ยฃ5m of support annually to Student Loans Company (SLC), the National Health Service (NHS) and the Department for Work and Pensions (DWP). The goal is simple, we want everyone who we support to feel comfortable, safe and confident, as well as enjoying and making the most of their time within academia and the workplace. First Class Support is a trading name of
First Class Enterprise Group Ltd

Company Registration Number: 9789560
VAT Registration Number: 228 7383 81
ICO Registration Number: A8117787

๐ŸŽ‰ ๐—–๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐Ÿญ๐Ÿญ ๐˜†๐—ฒ๐—ฎ๐—ฟ๐˜€ ๐—ผ๐—ณ ๐—™๐—ถ๐—ฟ๐˜€๐˜ ๐—–๐—น๐—ฎ๐˜€๐˜€ ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ ๐ŸŽ‰As we enter the week that sees First Class Support begin its 12th year of...
20/09/2026

๐ŸŽ‰ ๐—–๐—ฒ๐—น๐—ฒ๐—ฏ๐—ฟ๐—ฎ๐˜๐—ถ๐—ป๐—ด ๐Ÿญ๐Ÿญ ๐˜†๐—ฒ๐—ฎ๐—ฟ๐˜€ ๐—ผ๐—ณ ๐—™๐—ถ๐—ฟ๐˜€๐˜ ๐—–๐—น๐—ฎ๐˜€๐˜€ ๐—ฆ๐˜‚๐—ฝ๐—ฝ๐—ผ๐—ฟ๐˜ ๐ŸŽ‰

As we enter the week that sees First Class Support begin its 12th year of incorporation, I have been reflecting on just how far FCS has come.

It also marks my eleventh year as Director of what is, without question, the best company I have ever worked for ๐Ÿค—

As far as business goes, the next financial year is already shaping up to be one of the most exciting in our history. We are registering more referrals than ever before, we have secured the most private contracts, and we currently have more procurement and tender opportunities being developed than at any previous point in the companyโ€™s history.

Behind the scenes, FCS has also undergone a huge transformation. Our Plymouth office now has the strongest team we have ever had, producing some of the best operational statistics the company has seen. I am so proud of everyone, across all departments, and so appreciative of their efforts each and every day.

Over the last couple of years, we have worked incredibly hard to create and foster a genuinely positive, caring, proactive and forward thinking culture. That culture has been instrumental in the surge in growth we are now seeing.

As we conclude the first year of our second decade of trading, I can honestly say Iโ€™ve not been this excited about the futureโ€ฆ

Our completely redesigned company website is in development. Our new CRM and operational systems are in the process of being completely revamped. Our services continue to expand across education, employment, inclusion, training, and assessments. Andโ€ฆ

This autumn we will launch one of our most ambitious projects yet, 3 Clicks to Counselling, a pioneering new counselling service designed to make accessing professional support simpler and faster.

I have personally spoken to so many people over the last 12 months who are in desperate need of affordable, professional and hassle free mental health support. And Iโ€™m so, so, very excited to be launching this new service!

But I could never talk about the success of FCS without recognising the people who actually make First Class Support what it is. Our support staffโ€ฆ

Across the country, hundreds of people represent FCS every day, supporting thousands of individuals to overcome barriers, develop independence, access education, move towards employment, and achieve things that may once have seemed impossible.

Without our support staff, FCS would not be a multi award winning organisation, a trusted partner to universities and other organisations, or one of the UKโ€™s leading specialist support providers.

Quite simply, there is no First Class Support without you.

To every member of our office team, every member of our support workforce, every organisation that works with us and, most importantly, every person who has trusted us to support them over the last eleven years, THANK YOU ๐Ÿซถ๐Ÿผ

I am incredibly proud of what we have built. But I am even more excited about what comes next.

Hereโ€™s to year twelve, and another roaring year of providing the nation with First Class Support. ๐Ÿ’™

๐ŸŽ“ Weโ€™re at Nottingham Trent University today! ๐Ÿ’™The FCS team are on campus today meeting students. So if youโ€™re around, c...
04/09/2026

๐ŸŽ“ Weโ€™re at Nottingham Trent University today! ๐Ÿ’™

The FCS team are on campus today meeting students. So if youโ€™re around, come over and say hello! ๐Ÿ‘‹

Weโ€™ll be registering new students throughout the day who would like to access FCS support, including:

๐ŸŽ“ Academic Support throughout your studies
๐Ÿ’ผ Pathways Support tailored to help you prepare for and transition into work after university

Whether youโ€™re just starting at NTU, returning for another year, or beginning to think about what comes after your degree, come and have a chat with the team and find out how First Class Support can support you throughout your university journey and beyond.

๐Ÿ“ Nottingham Trent University
๐Ÿ“… Weโ€™re here today โ€“ come and find us!

๐Ÿ’™ First Class Support - Supporting students through education, employment and beyond since 2015.

๐ŸŽ“ NTU STUDENTS โ€“ COME AND MEET FCS! ๐Ÿ’™Weโ€™re excited to be attending Get Sorted at Nottingham Trent University this Septem...
19/08/2026

๐ŸŽ“ NTU STUDENTS โ€“ COME AND MEET FCS! ๐Ÿ’™

Weโ€™re excited to be attending Get Sorted at Nottingham Trent University this September!

Whether youโ€™re already receiving support through First Class Support, have recently been referred to us, or youโ€™re just starting to explore the support available to you at university โ€“ come and say hello! ๐Ÿ‘‹

Our team will be there throughout the event to:

โœจ Talk you through the support available to you
๐Ÿ’ฌ Answer your questions about DSA and specialist support
๐Ÿ“ Help you register with First Class Support
๐Ÿค Meet our existing FCS students face-to-face
๐ŸŽ Hand out some FCS merch and goodies!

Come over for an informal chat with our team. No question is too small, and you donโ€™t need an appointment.

Already an FCS student? Weโ€™d especially love you to pop over and introduce yourself! ๐Ÿ’™

๐Ÿ“ The Pavilion | NTU Clifton Campus
๐Ÿ“… Friday 4th September

See you there! ๐Ÿ‘‹๐Ÿ’™

Thinking about starting your support but not sure what to expect?Taking that first step can feel daunting, but you don't...
09/07/2026

Thinking about starting your support but not sure what to expect?

Taking that first step can feel daunting, but you don't have to navigate it alone. At First Class Support, we're committed to making your support journey as straightforward, reassuring and personalised as possible from day one.

But don't just take our word for it - here's what some of our students have shared about their recent experience with FCS ๐Ÿ’™

Are you a Higher Education Institution preparing for September?As the new academic year approaches, First Class Support ...
03/07/2026

Are you a Higher Education Institution preparing for September?

As the new academic year approaches, First Class Support is supporting Higher Education Institutions across the UK with reliable, student-centred NMH services.

Whether you're reviewing your provision, increasing capacity, or looking for a trusted NMH delivery partner, we're here to help.

Get in touch to discuss your September requirements.

๐Ÿ“ง [email protected]
๐ŸŒ firstclass-support.co.uk
โ˜Ž๏ธ 01752 358641

Starting university this September and thinking about applying for Disabled Students' Allowance (DSA)?Now is the perfect...
24/06/2026

Starting university this September and thinking about applying for Disabled Students' Allowance (DSA)?

Now is the perfect time to get your application submitted.

DSA can help fund a wide range of support for students with disabilities, long term health conditions, mental health conditions, specific learning differences, and neurodivergent conditions, helping to remove barriers and ensure you can access your studies on an equal footing.

The earlier you apply, the more likely it is that your support can be arranged and ready for the start of term.

At First Class Support, we work with thousands of students across the UK, providing support such as:

โœ… Specialist Mentoring
โœ… Study Skills Support
โœ… Specialist Notetaking
โœ… Sighted Guiding and Mobility Support
โœ… BSL Interpreting

If you're unsure where to start, have questions about the DSA process, or would like advice about the support available, our team is always happy to help.

Get in touch with the team:

๐Ÿ“ง [email protected]
๐Ÿ“ž 01752 358641

Weโ€™re incredibly proud to share that our Director, Matthew Mitchell, has been shortlisted for the The Allica Bank Great ...
17/06/2026

Weโ€™re incredibly proud to share that our Director, Matthew Mitchell, has been shortlisted for the The Allica Bank Great British Entrepreneur Awards 2026 in the Established Business of the Year (South West) category.

The Great British Entrepreneur Awards are recognised as one of the UKโ€™s most prestigious celebrations of entrepreneurship, bringing together some of the countryโ€™s most inspiring business leaders and organisations.

Matt founded First Class Support in 2015 with a simple goal, to remove barriers and create opportunities for individuals who need additional support to achieve their potential.

Over the last decade, that vision has grown into a national organisation supporting thousands of individuals across education, employment and wellbeing, whilst creating opportunities for support professionals across the UK.

Whilst Mattโ€™s name appears on the nomination, he is the first to say that this recognition belongs to the entire FCS family. Every member of staff, support worker, client, student, university partner and organisation we work with has contributed to the journey that has brought us here.

We would also like to thank those who have contacted Matt to say they nominated him. Your support, encouragement and belief in what we do means a great deal.

Whatever the outcome on 16 November 2026 at Grosvenor House, London, we are incredibly proud to see the work of First Class Support recognised on such a prestigious stage.

Congratulations Matt, and thank you to everyone who continues to make First Class Support what it is today.

We are proud to share that First Class Support has been accredited by the Living Wage Foundation as a Living Wage Employ...
21/05/2026

We are proud to share that First Class Support has been accredited by the Living Wage Foundation as a Living Wage Employer.

At FCS, our people are at the heart of everything we do. The specialist support we provide to students, universities, organisations and individuals depends on a team that cares, listens and makes a real difference every day.

Becoming an accredited Living Wage Employer reflects our commitment to fair pay, employee wellbeing, respect and creating a workplace where people feel valued.

This is important to FCS, and something we are proud of. Thank you to everyone in our team who continues to deliver first class support.

Specialist Engagement Neededโ“Our Pathways programme empowers individuals facing additional barriers. Whether itโ€™s studen...
18/05/2026

Specialist Engagement Neededโ“

Our Pathways programme empowers individuals facing additional barriers. Whether itโ€™s students, job seekers, or community members, we support people to achieve sustainable outcomes.

Our initial 5-week focused programme builds skills, confidence and direction, helping people reengage and achieve their goals.

If your organisation would benefit from an extra layer of specialist support, get in touch with us and letโ€™s create a meaningful and lasting impact.

๐Ÿ“ž 01752 358641
๐Ÿ“ง [email protected]
๐Ÿ›œ firstclass-support.co.uk

Research shows many people still choose not to reach out for counselling because the process feels too complicated, too ...
16/05/2026

Research shows many people still choose not to reach out for counselling because the process feels too complicated, too overwhelming, or too public.

Now imagine if accessing professional counselling could be done in under 60 seconds.

โŒ No referrals.
โŒ No waiting lists.
โŒ No complicated sign-up process.

๐ˆ๐ญโ€™๐ฌ ๐ก๐š๐ฉ๐ฉ๐ž๐ง๐ข๐ง๐ .

3 Clicks to Counselling is a pioneering new early intervention counselling model launching soon, designed to simplify access to professional support and reach the people who may never normally engage with traditional services.

๐Ÿ“ฑ Scan QR code
๐Ÿ“… Book your date and time
๐Ÿ’ฌ Engage

๐‹๐š๐ฎ๐ง๐œ๐ก๐ข๐ง๐  ๐ฌ๐จ๐จ๐ง.

Address

East Quay House
Plymouth
PL40HX

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+441752358641

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