05/08/2026
👉Remember there's
Donald MacGilvray, Operations Manager, SEA LIFE Loch Lomond
When I Left School
I was interested in becoming an accountant and worked in an accounts office for 18 months before deciding that it wasn’t the right career path for me.
Now
As Operations Manager at SEA LIFE Loch Lomond, I am responsible for overseeing the day-to-day operations of the attraction and ensuring exceptional guest experiences across all areas of the business. My role involves leading and developing teams, maintaining high service standards, resolving guest concerns, driving customer satisfaction, monitoring performance, and implementing continuous improvements to enhance the overall visitor journey.
I work closely with all departments to ensure operational excellence, achieve business objectives, and create memorable experiences that encourage guest loyalty and repeat visits.
Lessons I've Learnt
Being adaptable is essential, especially when business needs, priorities, or processes change. I have also learned that teamwork is one of the most important factors in achieving success, as collaborating with others often produces better results than working independently.
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Donald MacGilvray has built a successful career at SEA LIFE Loch Lomond for over 15 years by embracing change and remaining open to new opportunities. Through his leadership and commitment to excellence, he helps ensure SEA LIFE Loch Lomond continues to deliver outstanding experiences for guests and staff alike.
DYW West - Developing the Young Workforce
