Aphis Training & Services

De-escalation isn’t just a workplace skill, it’s a life skill. 🤝

Every day, we face situations that can either escalate or be brought under control.

The difference?
How we communicate. How we listen. How we manage our emotions.

✔ Staying calm instead of reacting
✔ Understanding before responding
✔ Choosing solutions over confrontation

These are the skills that lead to safer outcomes, stronger relationships, and better decisions - at work and in everyday life.

Because in the moment that matters most, it’s not about being right… it’s about keeping control.

💡 Want to build these skills in your team?
Our Conflict Management Training focuses on practical, real-world techniques that people can apply immediately.

📩 Message us to find out more or secure your place.

What is Conflict Management and Who Benefits from It?

Conflict management is the ability to handle disagreements calmly, constructively, and professionally.

In any workplace, differences in opinion are inevitable. The key isn’t avoiding conflict - it’s knowing how to manage it in a way that leads to better outcomes, not bigger problems.

Real workplace impact
A disagreement between colleagues is resolved early - before it affects team morale
A frustrated customer is handled professionally - turning a complaint into a positive experience
Managers address issues confidently - reducing escalation and absence

Conflict isn’t the problem - poorly managed conflict is.

With the right skills, conflict becomes an opportunity to improve communication, strengthen relationships, and build a more resilient workplace.

At Aphis Training & Services, we focus on practical conflict management techniques that people can actually use - every day, in real situations.

Common Fire Safety Mistakes (and How to Avoid Them) 🔥

Most fire safety issues don’t come from major failures - they come from small, everyday oversights that build risk over time.

Fire safety isn’t just about having the right equipment - it’s about people knowing what to do, every time.

Most risks are preventable with the right awareness, habits, and training.

At Aphis Training & Services, we focus on practical, real-world training that helps teams respond confidently - not just compliantly.

We’ve shared an important update from Aphis Security that reflects a key shift in UK counter terrorism guidance.

The move from “Run, Hide, Tell” to “Guide, Shelter, Report” places greater emphasis on awareness, leadership, and coordinated response, especially for those responsible for the safety of others.

From a training perspective, this reinforces something we see every day:
👉 The right knowledge and preparation can make a critical difference in high-pressure situations.

Our courses are designed to go beyond theory - equipping individuals and teams with the practical skills, confidence, and decision-making ability needed to respond effectively when it matters most.

If your role involves public safety, security, or duty of care responsibilities, it’s worth ensuring your training reflects the latest guidance.

💬 Guidance evolves. Training should too.

The UK’s counter terrorism advice has evolved, and it matters for how we keep people safe.

You may be familiar with “Run, Hide, Tell”, but this has now been updated to “Guide, Shelter, Report.”

So what’s changed?

➡️ Guide - If it’s safe to do so, help direct people away from danger. Clear leadership can reduce panic and improve safe evacuation.
➡️ Shelter - Find and secure a safe place. Lock, block, and stay out of sight.
➡️ Report - Call 999 when safe, providing clear and accurate information to emergency services.

This shift reflects a more proactive, people-focused approach — particularly relevant for trained staff, stewards, and security teams who may be in a position to support others during an incident.

At Aphis Security, we continuously review our procedures to align with current national guidance - ensuring our teams are prepared, informed, and ready to respond calmly and effectively.

💬 Safety guidance evolves. So do we.

Ever found yourself watching CCTV footage thinking you’d make a great detective? 👀

Turns out, there’s a lot more to it than just spotting who took the last biscuit from the office kitchen - it’s about knowing what to look for, when it matters, and how to respond properly.

Our Level 2 Award in CCTV (Public Space Surveillance) course gives you the practical skills and SIA-recognised qualification needed to work confidently in control rooms and surveillance environments.

You’ll learn how to:
🎥 Monitor live and recorded footage effectively
🧠 Identify suspicious activity and potential risks early
⚖️ Work within UK laws, GDPR, and CCTV operational guidelines
📡 Communicate clearly and respond appropriately to incidents

This course is ideal if you’re:
✔ Starting a career in the security industry
✔ Looking to move into CCTV/control room roles
✔ Expanding your existing SIA licence options

📅 Dates available in April and June 2026
📍 Delivered by experienced, industry-led trainers
✅ Required qualification for SIA CCTV licence

Spaces are limited - and once they’re gone, they’re gone.

Drop us a message or head to the website to secure your place.

📅 Emergency First Aid at Work - Upcoming Courses & Booking Info

Are you responsible for first aid provision at your workplace, or want a nationally recognised first aid qualification?
Aphis Training’s Emergency First Aid at Work course runs regularly in Oxford throughout Spring & Summer 2026. This one-day qualification meets HSE workplace first aider requirements and gives you practical skills in lifesaving response and emergency care. 

📍 Upcoming Dates (Oxford)
• 16 Mar 2026
• 07 Apr 2026
• 20 Apr 2026
• 06 May 2026
• 18 May 2026
• 08 Jun 2026
• 23 Jun 2026

💡 Why book now?
• Fully certified and nationally recognised qualification
• Meets workplace first aider needs under HSE guidance
• Practical skills you can use immediately
• Materials and assessment included in price 

👉 Spaces are limited on each date - tap the booking link to secure yours and make your workplace safer.

🏢 On-Site / Private Courses at Your Business Premises

We can also deliver Emergency First Aid at Work training at your own venue.

This option is ideal for:
• Businesses training multiple staff members
• Organisations wanting minimal operational disruption

Benefits of private delivery:
• Flexible scheduling
• Training tailored to you

If you would like a quotation for on-site training at your premises, contact us directly to discuss availability.

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🚑 What is Emergency First Aid at Work (EFAW) — and who actually needs it?

Emergency First Aid at Work (EFAW) is a one-day UK qualification that trains staff to deal with a range of conditions, from minor injuries to life-threatening emergencies like cardiac arrest, choking, severe bleeding and shock — until paramedics arrive.

According to guidance from the Health and Safety Executive, every employer must assess their first aid needs and provide appropriate cover. For many low-risk environments, EFAW is the minimum requirement.

You’ll usually find EFAW in:

✅ Offices
✅ Retail & hospitality
✅ Schools & training centres
✅ Small businesses
✅ Community services

But it’s about more than ticking a legal box.

💙 Faster emergency response
💙 Safer workplace culture
💙 Reduced severity of incidents
💙 Real duty of care for staff and customers

Most importantly — first aiders save lives.

If you employ people, you need a first aid needs assessment. EFAW is often the first (and most important) step.

We are proud to announce that we have achieved ISO 9001 Quality Management certification, awarded under the standards set by the International Organisation for Standardisation.

This milestone reflects our ongoing commitment to consistent quality, continuous improvement, and delivering exceptional training experiences for every client.

A huge thank you to our team who helped make this happen - and to everyone who trusts us with their professional development.

Here’s to raising the bar, always. 💪

We wish you all a very Merry Christmas!