29/06/2023
Stopping and waiting
Taxi and private hire drivers can stop to pick up or drop off customers in many areas where there are waiting or stopping restrictions. Drivers should be aware that:
Taxis and private hire vehicles can only stop as long as is necessary for the customer to get in or out of the vehicle. This includes more time to assist wheelchair users and to make sure that the wheelchair is in the right position and safely secured
Picking up or dropping off is allowed on single and double yellow and red lines, in places where loading is not allowed (shown by markings on the kerb), in parking bays and in bus lanes
Drivers should not stop where they would cause an obstruction or a safety hazard. This includes stopping on zigzag lines (for example, by pedestrian crossings or on school crossings) or where there is a 'No stopping' sign
Private hire vehicles must never stop on taxi ranks, even when picking up or setting down customers
If there are waiting or parking restrictions, drivers cannot stop for longer than necessary for the customer to get in or out of the vehicle. The exception is that between 22:00 and 06:00 drivers can stop for up to five minutes on red routes to allow customers to use cash points
Where waiting or parking restrictions apply, there is no general exemption to leave the vehicle to assist a customer to or from a building. A driver who feels this assistance is essential should minimise any time spent away from the vehicle and, if possible, record details of the customer in case a Penalty Charge Notice (PCN) is issued
When not picking up or dropping off, a driver waiting at a time and place where restrictions apply will be liable to receive a PCN. This applies even if the vehicle has arrived early for a booking or the customer is late, or where a customer asks a driver to stop and wait while they visit a shop or use a cashpoint
Taxi and private hire drivers should not leave their engines idling. Running the engine while your vehicle is stationary pollutes the environment and is illegal on a public road