RCA Service Design

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RCA Service Design

The RCA Service Design MA programme is internationally renowned as a pioneer in the development of service design.

The course examines the complex cultural, technological and systemic issues facing businesses and governments to create new services.

26/08/2026

And just like that, it’s a wrap! ✨

Batch of 2026’ a journey of learning, growth, opportunities, and memories we’ll carry with us. 💙

07/08/2026

Back to the Studio 6!

We were thrilled to welcome Senior Product Designer Irene Liao
from Checkout.com for an inspiring session with the batch.

Irene shared an incredible look into what it takes to design for a global payments company, from solving problems beyond screens and navigating corporate ambiguity, to how she’s currently integrating AI into her design process.

05/08/2026

Wrapping up our practitioner talk series for the 2025–2026 batch with an inspiring session featuring Lead Service Designer Edgar!

Edgar walked us through his remarkable 20+ year design journey, from his roots in visual communication and exhibition design to leading impactful work in-house at HSBC.
He shared a fascinating deep dive into a major HSBC project through a service design thinking lens, along with invaluable lessons on navigating and driving change in the corporate world.

04/08/2026

We had a great game night outside the classroom playing Mafia to unwind together. The highlight of the evening was playing with a custom set of cards illustrated by .nunes.rn

Thanks to everyone who came out to hang out and play!

02/08/2026

Our cohort spent an inspiring evening learning from (MA 2023), an Experience Research Associate at JPMorgan Chase & Co. and former British Vogue Lead Art Director.

She shared her invaluable journey navigating the transition from the RCA, exploring her day-to-day research practice in corporate finance, and giving our cohort top tips for entering the job market today.

Huge thanks to Pratiti for sharing her incredible energy and expertise with us.

30/07/2026

For our third session, Emma Nadol, Project Lead for Service Design at the Swiss Centre for Design and Health AG, returned to the Gorvy lecture theatre to deliver her talk, “Untangle, finding your way in (and out of) service design.”

As a graduate of this very programme, Emma used real-world healthcare case studies to show our cohort what on-the-ground service design looks like when designing the physical environments in healthcare settings. She was also honest about the wrong turns and career navigation along the way until she found. She gave us invaluable advice and two essential takeaways to carry straight into the upcoming job market.

Huge thanks to Emma for coming back to share such a refreshing, practical, and incredibly reassuring perspective on navigating our design careers!

27/07/2026

For the prototyping workshop, we had a hands-on session with Viktor and Jane.

Working in teams, we explored how to dynamically use prototypes across different stages of a project, from brainstorming and ideating to active testing.
It was a fantastic experience that gave everyone practical tools and inspiration to push their Independent Research Projects (IRP) forward.

Thank you, and , for an incredible session!

24/07/2026

For our second session, Andreas Pattichis, Co-Founder at Hellon, joined us in the Gorvy lecture theatre to explore service design practice in the context of design agencies.

He shared an exclusive look at how Hellon builds and experiments with AI strategy, both in their internal workflows and across real-world client projects.

Andreas challenged our cohort to consider what design quality truly means in the modern AI era, demonstrating how they critically validate and challenge AI-generated outputs.

Thank you, Andreas, for an incredibly timely session on the future of design and technology!

15/07/2026

1 day to go!!

Tomorrow, 50+ projects. Countless ideas. One showcase celebrating the power of service design to shape a better future.

Service Design students are getting ready to showcase their EXPO, highlighting original concepts, innovative problem-solving, and bold ideas that envision the future of design.

Join us to explore exceptional service design projects from our 2026 cohort, alongside lightning talks & panel discussions exploring Service Design at a Crossroads: What comes next for Service Design? The event serves as both a celebration of our graduating cohort’s achievements and a vital space for reflection on where service design practice is headed.

Opening Times:
Friday 17 July 12-8pm, Design Bar + Gorvy Theater
Saturday 18 July 12-6pm, Design Bar
Sunday 19 July 12-6pm, Design Bar

Events:
Lightning Talks + Panel Discussions

RCA Battersea
Riverside, 1 Hester Rd,
London SW11 4AY

If you’d like to attend the Lightning Talks and Panel Discussion on Friday, then please save your spot via the link in our bio.

14/07/2026

From equity and tourism to the future of aviation, discover services designing more accessible, connected, and meaningful experiences.

Service Design students are getting ready to showcase their EXPO, highlighting original concepts, innovative problem-solving, and bold ideas that envision the future of design.

Join us to explore exceptional service design projects from our 2026 cohort, alongside lightning talks & panel discussions exploring Service Design at a Crossroads: What comes next for Service Design? The event serves as both a celebration of our graduating cohort’s achievements and a vital space for reflection on where Service Design practice is headed.

Opening Times:
Friday 17 July 12-8pm, Design Bar + Gorvy Theater
Saturday 18 July 12-6pm, Design Bar
Sunday 19 July 12-6pm, Design Bar

Events:
Lightning Talks + Panel Discussions

RCA Battersea
Riverside, 1 Hester Rd,
London SW11 4AY

If you’d like to attend the Lightning Talks and Panel Discussion on Friday, then please save your spot via the link in our bio.

Address

Kensington Gore, South Kensington
London

Website

https://www.rcaservicedesign.com/

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