25/09/2026
A customer asked us for something, and we almost said no. π
At Cosy Aromas, our customers were typically aged 35β65. So when someone asked us for Snow Fairy, we weren't convinced.
We thought: "Would our customers actually buy this?"
It was fun. Fruity. Sweet.
And completely different from many of the fragrances we usually sold.
But then we thought: Why are we guessing what our customers want?
They were literally telling us.
So we listened.
We gave it a go. And guess what?
It became one of our top sellers.
That taught us something important: Your customers will often tell you exactly what they want.
You just have to listen.
So here's the question...
Has a customer ever asked you for something that became a permanent product?