ITHP Global

Managing Conflict Isn’t About Control—It’s About Personality Strategy, Says This Leadership Coach Why most conflict resolution strategies fail? According to Certified Hospitality Professional Dr. Manida Xongmixay-Lau, it’s because we forget one critical thing: people are different—and that changes everything. In high-pressure industries like tourism and hospitality, conflict is inevitable. B...

Why Starting From the Bottom Is the Best Career Advice You’ll Ever Get In an industry built on service, there’s one career move that can shape everything: starting from the bottom. For Certified Hospitality Professional Alessandro Pasague, that simple piece of advice defined his trajectory. “Start from the bottom and work your way up,” he shared in an interview w...

Why He Fired a Star Employee—and What It Taught Him About Building Stronger Teams In the high-stakes world of hospitality, technical know-how will only get you so far. According to Certified Hospitality Professional Alessandro Pasague, the real key to building strong, resilient teams comes down to something less tangible—but far more powerful: values. “Letting go of someone w...

Why Compassion, Not Command, Is the Real Power Move in Leadership In today’s fast-paced workplaces, leaders are often praised for their decisiveness, strategy, and control. But for Dr. Manida Xongmixay-Lau, a Certified Hospitality Professional, the real power in leadership lies in something far more human: compassion. “Being a compassionate leader can carry us

Success Means Trade-Offs: What This Leader Learned About Work-Life Balance in a Demanding Career For many professionals, the idea of work-life balance can feel like a myth—especially in industries that never sleep, like tourism and hospitality. Dr. Manida Xongmixay-Lau, a Certified Hospitality Professional who has built a career across HR, IT, and casino marketing, believes that sustainabilit...

Why Embracing Failure Is the Real Competitive Advantage No One Talks About In a world that celebrates success stories, Dr. Manida Xongmixay-Lau, Certified Hospitality Professional and seasoned executive in HR, IT, and casino marketing, believes the real edge comes from failure—and how you respond to it. “I’ve come to appreciate my growth by viewing mistakes as opport...

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