ITIL Training

Part of ILX Group, ITIL Training offers the suite of ITIL® 4 modules for professionals in IT service management.

It helps businesses continually improve by teaching a set of practices adopted by HP, IBM, NASA, and Disney. The IT Infrastructure Library (ITIL) remains the gold standard as a best practice methodology for the successful integration of business and IT. We provide e-learning and classroom training courses in ITIL as well as tailored corporate solutions.

Photos from ITIL Training's post 29/02/2024

Completing our deep dive into the 34 management practices of ITIL® 4 this post focuses on the Technical Management practices.

Learn more in our new blog:


The clock is ticking…

You’ve got less than 24 hours to benefit from a discount of up to 30% off in our sale.

Whether you’re looking for a self-paced e-learning course, or the personal teaching environment offered by our virtual classrooms, we’ve got the right deal for you!

Timeline photos 22/02/2024

When the ITIL® 4 framework refers to 'change' what does it mean?

Let's find out!

Timeline photos 19/02/2024

Valentine’s Day might be behind us, but we’re still spreading the love in our sale with up to 30% off courses!

If you’re looking to start your career in IT service management our ITIL® 4 Foundation course is the one for you.

Already passed your Foundation qualification? There are multiple other courses to choose from.

Photos from ITIL Training's post 15/02/2024

We recently explored the general management practices in ITIL® 4.

Now we're moving on to the service management practices. Find out more in our latest blog:

Timeline photos 09/02/2024


Our 2024 research report is now available to download!

With a wealth of key insights on L&D trends, the biggest challenges facing businesses, and the most in-demand skills this year it's an unmissable read.

Download the report here:

Timeline photos 08/02/2024

Our ITILTraining Dictionary continues with the defintion of a problem.

Photos from ITIL Training's post 06/02/2024

Following on from our recent post about the ITIL® 4 service value system, today we're delving deeper into the ITIL 4 service value chain.

Photos from ITIL Training's post 01/02/2024

There are 34 management practices featured in the ITIL® 4 framework.

In this post, we're focusing on the general management practices, which are centered around the business skills that can be adopted for service management.

Learn more about the general management practices in our new blog:

Timeline photos 31/01/2024

It’s your LAST CHANCE to bag a discount in our January sale!

Just hours remain in the sale, so don’t miss out!

Timeline photos 25/01/2024

Another turn of the page in our ITILTraining Dictionary, and we've reached the definition for an incident.

Photos from ITIL Training's post 23/01/2024

The ITIL® 4 service value system (SVS) is a key concept in the framework. It provides a holistic approach to delivering value to customers.

There are seven components that make up the SVS, they are…

Timeline photos 22/01/2024

Our January sale starts TODAY with discounts of up to 30% off on all ITIL® 4 training!

Our e-learning courses are perfect if you’re looking for a self-paced training option, or if you’d prefer to learn from one of our knowledgeable trainers check out our virtual training.

Timeline photos 18/01/2024

The ITIL® 4 guiding principles serve as a set of recommendations and best practice to help support organisations through their IT service management (ITSM).

Read our blog to learn more about the guiding principles, and how applying them can successful benefit your organisation.

Photos from ITIL Training's post 16/01/2024

In ITIL® 4, the four dimensions of service management help organisations to consider the various aspects and factors that influence the design, creation and management of services.

But what are they?

Photos from ITIL Training's post 15/01/2024

Generally falling at the start of the third week in January, Blue Monday has been awarded the dreary title of 'most depressing day of the year' thanks to a combination of factors including bad weather conditions, time since Christmas and low motivation levels.

Whether its today or any other day, we want to encourage you to take care of your wellbeing and put your mental health first.

Self care is a core part of that, so we asked some of our ILX mental health first aiders what their self-care routines look like.

Timeline photos 12/01/2024

Page three of the ITILTraining Dictionary unveils the definition of a configuration item (CI).

Photos from ITIL Training's post 11/01/2024

Our annual research report is launching soon, so here's a little sneak peak of what's to come.

Hopefully it gets you as excited as we are!

Further insights available in our blog:

Timeline photos 09/01/2024

At ITIL Training our customers come first, which is why we want to hear from you…

What do you want to see on our ITIL Training social channels this year?

Let us know in the comments…

Timeline photos 05/01/2024

The countdown is on to the end of our New Year sale… don’t miss out on these great discounts.

With some of the highest hiring rates all year, mid-January to February is one of the best times to look for a job. So, how about making yourself stand out by adding a new qualification to your CV?

Photos from ITIL Training's post 04/01/2024

As we all return to work this week following the Christmas break, we'd like to encourage you all to !

Here our some of our top tips for adopting a positive mindset this year.


A new job in your plans for the new year?

Our training could help you get there – and if you purchase right now you’ll benefit from a discount of up to 30% off!

Timeline photos 29/12/2023

We’re ringing in the new year with up to 30% off all ITIL® 4 training courses!

If you’ve got “get a new job” on your list of new year’s resolutions, investing in a training course and adding a new qualification to your CV is the perfect way to kickstart your 2024.

Timeline photos 25/12/2023

Wishing you all a very Merry Christmas and a Happy New Year from the team here at ILX Group!

Timeline photos 20/12/2023

Page 2 of the ITILTraining Dictionary reveals the definition for a service.

Read our recent to learn more of the key terminology used in ITIL® 4:

Photos from ITIL Training's post 19/12/2023

Dogs have an associative memory, which means they remember events based on associations, not actual memories. As a result they are far more likely to live in the moment than we are as humans.

So, inspired by one of our ILX team member's lovely pups, we're challenging ourselves to and we think you should too!

Read our blog to find out more about how this whole thing came about, and let us know in the comments how you're committing to being more Bruce.

Timeline photos 18/12/2023

Haben Sie unsere jüngste deutsche Webinarreihe verpasst?

Jede Folge behandelt ein anderes Diskussionsthema von PRINCE2® und ITIL® bis hin zur grundlegenden Bedeutung von Organisationsprozessen.

Schauen Sie jetzt wieder rein:

Photos from ITIL Training's post 15/12/2023

The countdown to 2024 is on… but what does the coming year have in store for the IT service management industry?

Check out our latest blog to find out our predictions:

And let us know your predictions in the comments!

Photos from ITIL Training's post 13/12/2023

There are multiple core components that form the ITIL® 4 service value system, and help to provide a holistic and flexible approach to IT service management.

But what are they?

Photos from ITIL Training's post 08/12/2023

There’s snow way you’ll want to miss out on these discounts…

You’ve got just hours left to bag a tinsel-tastic discount in our Christmas sale!

Want your school to be the top-listed School/college in London?

Click here to claim your Sponsored Listing.

Videos (show all)

ITIL NY sale organic social - Post 2.mp4
The ITIL® 4 guiding principles offer a set of recommendations and best practices to help ITSM professionals improve thei...
The Black Friday deals start early this year with our sale! If you’re looking to expand your IT service management abili...
Want to know how you can certify as an ITIL® 4 Strategic Leader? Keep watching to find out!#itil #itil4 #itilstrategicle...
Wondering how you can certify as an ITIL® 4 Managing Professional? Keep watching to find out!
As technology continues to evolve at a high pace, it is crucial that IT service managers are able to keep up with the pa...
With increasing customer expectations, the ability to deliver on their needs has become a higher priority. Which is why ...
Want to learn how to manage change with minimal disruptions, and achieve strategic objectives more effectively and effic...
Is digital transformation driving demand for L&D in your organisation? Have you considered ITIL® 4: Create, Deliver and ...
Thinking about taking the next step in your ITSM career but unsure which ITIL 4 course is right for you? We're here to h...



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