Impact Factory

Impact Factory Impact Factory is a leading training company delivering practical, people-focused learning that drives real change. Having fun.

We help individuals and teams grow with confidence through energising, hands-on programmes that make learning personal, fun and impactful. We create positive change and agility for organisations and professionals to adapt in this fast-paced and ever-changing world. We provide you and your organisation with the confidence, drive, and motivation to develop and thrive. It's our mission to build a more collaborative and fairer world where people better understand each other and work together with a shared vision. More than 5,000 happy delegates train with us every year, from FTSE 100 companies to SMEs and charities. Our work is based on a number of guiding principles:

Understanding the feelings people have when they are required to raise their game, when they experience change or when they need to be more effective, motivated and enthusiastic. Behaviour change is hard at the best of times, so we encourage change that's doable and compatible with each person's individuality. Making the smallest change for the biggest impact. Sustainable and relevant behaviour change will only work if it isn't hard to do and has a big pay off. We believe that people more easily take on new behaviours and thinking in an environment that is enjoyable and light-hearted so that the serious things are much easier to deal with.

One of the most rewarding things for us is hearing that the tools and techniques shared during a course are being put in...
25/09/2026

One of the most rewarding things for us is hearing that the tools and techniques shared during a course are being put into practice every day and making a genuine difference.

This participant has been able to apply their learning directly to their role, particularly when it comes to negotiations.

They recently shared that they’ve been involved in a number of negotiations, with most being successful - achieving the outcomes they wanted while maintaining positive relationships with their suppliers.

This is exactly what effective communication and negotiation skills should enable: better conversations, better outcomes, and stronger relationships.

Thank you to everyone who takes the time to share feedback and, most importantly, put the learning into practice.

What if two simple words could completely change the way a team works together?That’s what we loved about the latest epi...
21/09/2026

What if two simple words could completely change the way a team works together?

That’s what we loved about the latest episode of Ted Lasso, ‘Yes & Baby.’

The episode puts the spotlight on the power of “Yes, And” - a simple mindset shift that we introduce regularly in our Impact Factory training, and one that can be incredibly powerful when working with teams.

Because “Yes, And” isn’t about agreeing with everything.
It’s about how we respond to each other.

Instead of immediately judging, rejecting or shutting down an idea, we build on it.

“Yes, and…”

It keeps the conversation open.
It encourages people to contribute.
It creates space for ideas to develop.

And it helps teams move from “my idea versus your idea” to “what can we create together?”

That’s why we use it so often in team-building work.

The beauty of “Yes, And” is its simplicity. There’s no complicated framework to remember. It’s a small change in mindset - but when a whole team starts using it, it can have a big impact on the way people communicate, collaborate and solve problems together.

So we were genuinely delighted to see Ted Lasso dedicate an entire episode to exploring the power of something so simple and so effective.

A great reminder that sometimes, the smallest shifts in how we communicate can make the biggest difference to a team.

"Yes, And"…what could your team do with that?

You can have years of presenting experience and still discover something that changes the way you do it.At Impact Factor...
11/09/2026

You can have years of presenting experience and still discover something that changes the way you do it.

At Impact Factory, we don’t believe becoming a better presenter means starting again or following a rigid formula.

It’s about building on the strengths you already have - understanding what works for you, experimenting with different approaches and finding practical ways to have even more impact.

That’s why it’s particularly lovely to receive feedback like this from someone who has been presenting throughout their career.

Whatever your level of experience, there’s always room to learn, develop and try something new.

A big thank you to our delegates for continuing to share their experiences with us – we love hearing when the learning feels insightful, practical, inspiring and, importantly, fun!

09/09/2026

Technology can make things faster, easier and more efficient.

But when something goes wrong, a customer is frustrated or a situation needs judgement and empathy, we still want to deal with a person who understands.

And that’s unlikely to change. If anything, as more of the customer journey becomes automated, those human interactions become even more important.

Being able to listen, communicate clearly, build trust and handle difficult situations well aren’t skills that technology will make less relevant. They’re the skills that will continue to shape how people feel about the organisations they deal with.

Listen to Jo Ellen Grzyb and Tina Lamb discuss the growing role of AI in customer service - and why, as technology becomes more prominent, the human side of customer experience still matters.

At Impact Factory, we work without slides, and we’ll show you how to do the same.We help you take the focus away from th...
04/09/2026

At Impact Factory, we work without slides, and we’ll show you how to do the same.

We help you take the focus away from the screen and put it back where it belongs: on you, your audience and the connection you want to make.

That means learning to be present and communicate in a way that feels natural to you – with practical tools to help manage the nerves along the way.

We love to hear when this approach lands and someone leaves feeling more confident than when they arrived.

Starting a career isn’t just about learning the job – it’s about learning how to work.For graduates, apprentices and tho...
02/09/2026

Starting a career isn’t just about learning the job – it’s about learning how to work.

For graduates, apprentices and those entering the workplace for the first time, there’s a whole set of expectations that often go unspoken.

How do you communicate professionally? Build relationships with different people? Know when to ask for help - and when to use your own judgement? Navigate workplace etiquette and expectations that may never have been explained?

On 22 September, we’re hosting our complimentary Setting People Up For Success taster session, exploring how organisations can better support early careers talent as they make that transition.

In this one-hour online session, we’ll look at how to make those unwritten expectations clearer, build confidence and professional behaviours, bridge generational differences and create realistic expectations on both sides.

If you’re designing an apprenticeship or graduate programme, managing new starters or responsible for developing early careers talent, we’d love you to join us.

📅 Tuesday, 22 September
⏰ 11AM BST

Come along and pick up some practical ideas for helping people become work-ready and setting them up for success from the start.

Register to join us in the link below.

How do you turn data into something people actually remember?That’s a big part of what we explore on our Storytelling fo...
28/08/2026

How do you turn data into something people actually remember?

That’s a big part of what we explore on our Storytelling for Business course.

Rather than simply presenting the facts and hoping they land, we help people think about how to shape their data into a story that brings it to life - and makes it meaningful for the people listening.

And, as always, it’s practical. The learning is scenario-based, using realistic workplace situations so you can try things out and think about how you’ll actually use them back at work.

Our latest course brought together delegates from NBCUniversal, Sports Council for Wales and Better Cotton Initiative – and we loved this feedback.

A pretty good combination for a day spent learning how to tell better stories with data!

26/08/2026

A simple, practical tool for thinking differently about influence.

At yesterday’s Influence Without Authority taster, Caitlin introduced the Influence Map built around three things:
ME. THEM. THE SITUATION.

Because when we’re trying to influence something, it’s easy to focus all our energy on what we want to say.

This tool gets you to think more widely.

What am I bringing to this?
What matters to them?
And what’s going on in the wider situation that might be shaping things?

A useful one to come back to the next time you need to influence something - particularly when you don’t have the authority to simply make it happen.

24/08/2026

Turns out, getting people to agree with you isn’t the hard part.
Getting them to actually do something is.

We ran a quick poll on influencing at work, and 75% of respondents said getting people to take action was the trickiest part. The other 25% went for handling resistance and pushback.

And we get it. When you can’t just say “because I said so” (tempting though that may be), you have to find other ways to bring people with you.

If this sounds familiar, we invite you to join us tomorrow at 11 AM BST for our complimentary online taster, Influencing Without Authority, led by Senior Training Consultants Bill and Caitlin.

They’ll be talking about what influence actually looks like day-to-day, why some approaches work better than others, and what you can do when people just aren’t budging.

Join us tomorrow at 11 AM BST - we’d love to see you there! Link to register in comments.

There’s no one ‘right’ way to be a good leader. We all have different strengths, personalities and ways of working - and...
14/08/2026

There’s no one ‘right’ way to be a good leader. We all have different strengths, personalities and ways of working - and what feels natural to one person might not work at all for someone else.

That’s why our courses are hands-on, practical and centred around you. There’s plenty of space to try things out, explore your own leadership style and find approaches that feel right for you.

So when we hear that someone has left feeling more confident and ready to recommend the experience to their colleagues, we know we’re doing something right.

Thank you for the kind words, Benjamin!

Address

Suite 121 Business Design Centre
London
N10QH

Opening Hours

Monday 9am - 5:30pm
Tuesday 9am - 5:30pm
Wednesday 9am - 5:30pm
Thursday 9am - 5:30pm
Friday 9am - 5:30pm

Telephone

+442072261877

Website

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