30/06/2025
Pet stores: points to consider from an ex worker
By now, if you are a regular reader, you would have probably established that i have worked in many animal related environments. Some were good, fantastic, in fact! But some really were not. In this write-up, I will discuss some of the realities of working in a pet store.....
As a child, i dreamed of helping animals. This naturally pointed towards becoming a vet because, as a child (with no real understanding of such fields at this point), a veterinarian was the top tier when thinking about saving and helping animals. Fast forward a few years, and my last year in high school saw me get my first pet shop job to see me through what I *thought* was going to be a college course in animal management.
**DISCLAIMER**
(I will not be posting names of extinction colleagues or names of establishments i worked in for privacy reasons. I worked in 2 different stores, and both were incredibly different in every aspect. One was well run, with animal welfare being a pivotal point to uphold. The other was not and was very shortlived as a place of employment due to the lack of care or welfare. This post is not meant to bash pet stores either, but rather highlight the realities of these establishments)
First and foremost, a pet store is a store/business at the end of the day, and this means that if they sell livestock, then they too are classed as 'stock'. For the most part, any respectable store would want to sell good quality stock, and to ensure they can attain this, any stores selling live animals will have strict protocols in place. This protocol, however, doesn't ensure everything will be sunshine and roses. Your livestock being in good health is the key to a sale. When new animals come into the store, they have to be quarantined. This basically too determine the health of the animals before they can be offered up for sale. In my personal experience, this also allows staff to assess an animals temperament and take action to help socialise and desensitise them before sale is considered (this, for me, was especially true for hamsters *shudders*). I have lost count of the amount of animals I took home to socialise them and they went on to be sold with no problem π The first job I had before opening the store to the public was to do 'livestock checks'. Not just the feeding/watering and spot checking bedding, I also mean removing any deceased animals or moving any that didn't look 100% off show (back to quarantine). Where there is livestock, there is also dead stock, and I learned the hard way that many animals sourced by pet stores do just 'drop off'. This can be put down to many factors, but when I worked in stores, the majority of companion animals were sourced from almost warehouse like supply chains that were mass breeding farms to meet demand. Overbreeding, poor genetics, and stress being the most common reasons for suddenly dropping off. Thankfully, now in the UK, this has changed, with stricter regulations put on breeding animals. But there are still some of the suppliers that I have had stores source from still in operation, so even though there may not be as many animals being bred from repeatedly and welfare regulations being stricter, I would still hesitate a guess that in regards to stress factors the animals could still behave in the same way. When I worked in stores back then many animals would be sold to stores from suppliers as young as possible, sometimes right after they finished being weaned, as this is when they are considered as being most sellable due to the cuteness factor. UK laws now state that animals can be sold in a bid to improve on welfare. Referring back to quarantine procedures , most stores have a minimum of a week for quarantine in my experience. When I mentioned stress before as a reason for animals suddenly and inexplicably dropping off the stress of moving from mothers to being in transit is a lot for some animals to take, and they can take a while to recover from that. The rodents seem to have an alarmingly high tendency for cannibalism when bred under these conditions, so it was not unusual to receive a shipment of animals and find many half eaten bodies in there as well. Rodents that were sourced from local, hobby breeders, however, never suffered that problem in my own experience, which is why one establishment i worked in favoured such animals as stock because everything about them was better. Fish, however, have the highest mortality, and from accounts I've been researching into to write this blog, it is still true to this day. I feel that the complexity of fish keeping is vastly understated in the majority of generalised pet stores (the stores dedicated purely to fish keeping though are far more knowledgeable on this and as such you get better animals and advice from these places).
Everything i have just explained makes them sound like terrible places, but the vast majority really aren't! There will always be some places within any industry that just aren't great, and it is therefore generally up to the customer/consumer to do their own research to learn how to identify what a healthy specimen should look/behave/smell like to ensure they are selecting animals in good health. And be sure to ask plenty of questions! Provided the staff aren't actually rushed off of their feet, of course π
Another thing that relies on you doing your own research is in regards to some of the edible products that are available to purchase. In this department, it can be VERY easy to fall victim to what is essentially a marketing scheme, because you would assume that surely if something is being marketed for pets, then it has to be OK, right? Unfortunately, this isn't exactly the case all the time. In regards to food and treats, you would hope that everything is 100% safe, but there have been amounting cases of treats being found out to be totally unsuitable for pet consumption. The most commonly cited example of this in the UK is rawhide products. These products are sold cheaply and are said to be 'great, long lasting chews for your pets to enjoy'. Rawhide, however, has been proven to cause multiple health issues in dogs, but it more commonly causes intestinal blockages and ruptures requiring costly emergency surgeries to correct. Thankfully it seems many places are moving away from stocking rawhide products and, in my experience, I only see 'bargain' outlets (such as B&M, home bargains, etc) selling it here in the UK. While there is some quality assurance on the treats and chews that stock the shelves, there have been cases where production has changed ingredients to save on costs and those ingredients are not in any way suitable for pets to consume. This leads me to my next point - many of the top brands you see adorning shelves en masse are not as great as they make out to be.
When i worked in one of the pet stores, I was given the opportunity to attend a canine nutrition course run by the pet food brand Royal Canin. The course was insightful, to say the least, but you know the phrase "ignorance is bliss"? Yeah, well, it turns out wanting to be more knowledgeable so I could be better at my job came with a dose of becoming disheartened. The reason? Putting it bluntly, the majority of the readily available pet food that this well-known companies are producing is straight-up crap. At the time of me writing this (the year is 2025), it would have been 16 years since I attended this course, and not a lot has changed. But! There are now more companies out there now that are producing more quality, species appropriate food, so I guess that that is a positive on that note. The downside to this positive is that it sadly costs more. Better quality ingredients mean a higher cost, which is ultimately why these big brands produce foods that are cheap - the ingredients are lower quality, and therefore cheaper, meaning profit is forever climbing.
Believe it or not, most of the brands available to buy in the UK in their vast quantities and ranges are actually owned by some of the biggest companies in the world. These are: Mars Inc., NestlΓ©, and Colgate palmolive. Procter and Gamble used to be one of the big multinational companies to make pet foods, namely the Iams, Eukanuba, and Natura brands. But it has since divested its pet food business to Mars Inc.
In the UK in 2024, Mars Petcare UK reportedly generated Β£601.6 million, while Nestle UK Ltd had a revenue of Β£434.4 million. American figures do vary greatly, but they highlight the fact that pet food is big business. Now you would think with all that revenue that it would contain decent ingredients. Yet sadly, the majority of the ingredients in their kibble is classed as 'filler' - think unnecessary wheats and unspecified byproducts - that makes production cheaper and more profitable
Because pets are big business and are clearly worth millions, and with the market being dominated by these big 3, there's a lot of competitive marketing. Yes, a strategic marketing team is employed to provide the writing and packaging design to make it sellable - think bright colours, a well placed cheery image, and carefully curated words and phrases, such as: 'carefully chosen, high quality ingredients ' (which if my art degree taught me anything, it's that the wording really mirrors the marketing teams tactics to a tee - carefully chosen, high quality ingredients in the form of buzzwords and feel good imagery). My recommendation? Instead of falling for the marketing teams to feel good packaging, the first port of call when selecting food for your pets should be to look at the ingredients. If the first ingredients listed (which are the most populous ones in the recipe) are items like corn/corn meal, wheats/cereals, 'meals', and animal products of an unspecified origin or quantity (for example: beef meals), then you are looking at a cheap filler based meal which is not tailored to the needs of the animal it is intended to feed. Instead, look for whole ingredients - fresh or dried meats (fresh chicken, dehydrated turkey, raw herring, etc), whole vegetables, chicken fat in lower quantities, etc. I love the Eden and Orjen brands as the ingredients are fantastic in their foods. The ingredients listed in their foods are a good example of what good food composition should look like.
Another note on determining decent brands - just because it says vet recommended or prescription diet on the packaging, or if a vet stocks/prescribes, it does not mean it is decent quality food. Hills' science plan is a perfect example of this. These prescription diets are so so bland (and I have included a couple in my screenshots of ingredients to prove a point) and have very little inquisitive terms of decent protein in that they are not great long term. As a short-term recovery diet, they *can* help, but the way people buy this food long term because of the marketing is scary. Hills (especially true in the USA) have a large budget to spend on 'beneficial ' contracts with veterinary practices and big pet stores. Their ingredients are quite literally nothing but cheap filler, and in all honesty, it would probably be better off suited for feeding poultry than a dog. But because of their mass availability and the use of the word 'prescription' and 'vet approved' on the packaging, it further elaborates the illusion of good quality. As i said, the diet may help an individual when fed it, and I'm not suggesting in any way it doesn't, but the quality of the recipe and ingredients is far from great despite its extensive marketing.
Again, it's not just the food and treats that aren't 100% safe for your pets, and this is especially true with the expansion of pet suppliers being widely available to the public online like never before. The toys can be a bit off in their materials composition, too. It is so easy to get carried away and buy the brightest ,most gaudy toy available, but these may not be suitable for your pets to play with. Rope toys are the worst to me, as in when dog and bird toys are made of cheap rope (especially the tug-o-war style toys for dogs). It frays far too quickly and easily during play and risks, causing major blockages in the digestive tract.
Many bird toys are also, in my opinion, made of materials that are not suitable for the animals they are intended to be used by. A glaring example of this is parrot toys being made out of thin plastics and metals. A parrots (even parakeets) beaks are very strong, and they shred things so easily, and the types of materials I've mentioned become sharp when broken during play, which of course can cause multiple injuries. As I've mentioned earlier, being able to shop online also means we have access to cheaper toys we consider bargains. The likes of retailers like shein and temu offer very cheap toys that are made of materials you shouldn't let your pet chew (several plush toy items have been found to test positive for chemicals like formaldehyde) and do not have the durability that other, more trusted brands do. Saying this, I would recommend that whenever shopping for potential items online, a good thing to do is check the reviews. Scour other user reviews to see if any issues with the product crop up. If they do, you can obviously steer clear and find something better rated instead. This isn't to say "don't ever buy instore", but the ease of availability even when out and about to gain access to the Internet makes it possible to research the product there and then if you are in doubt about something.
Now pet shops are, as i said, amazing for the most part. And in my honest opinion working in a well managed one is incredibly rewarding and actually really fun! But there is a lot of stuff that goes on behind the scenes, and the reality of it can be quite shocking for some. I wouldn't say they are particularly unethical places as a whole, and working in a small family run one that prioritised welfare (some things that were different for example was choosing local hobbyist breeders over the mass bred suppliers, and stocking majority higher quality brand foods etc over the cheaper ones) can allow me to formulate that kind of opinion. At the end of the day though it is a business and they need to make sales (just like the suppliers) to stay open and afloat, which is why so many will have a wide variety of selections so that they can cater to all budgets.
As always, the decision should always be made by the customer, and that is why it is essential and the responsibility of the customer to do their research so they can make the best decisions for their pets.