Hospitality Assured

Hospitality Assured Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses.

Every business has the responsibility of meeting customer expectations in relation to the products and services they offer and how they are delivered. The Hospitality Assured Standard anticipates that its users will regularly evaluate their business activities and appraise their performance in a challenging and constructive fashion, thereby improving their customers’ service experience. It is the only Standard within the Hospitality Industry that focuses on the customer experience and continuous improvement. The Standard is compiled in a fashion that allows it to act as guide for service excellence wherever customer facing services are delivered. It is not prescriptive and the 9 steps can be applied to a range of service environments. Organisations achieving Hospitality Assured are demonstrating that they are embodying outstanding performance and that in offering a service they make every effort to meet and exceed customer expectations. Such organisations show a willingness to constantly improve the service offer and where there has been a mismatch of expectations they have the capacity and desire to resolve service issues. The Standard is about working towards excellence in every aspect of service and business delivery.

Operational consistency will do more for customer loyalty than promotions or campaigns. Hospitality Assured has over 20...
05/10/2026

Operational consistency will do more for customer loyalty than promotions or campaigns.

Hospitality Assured has over 20 years’ experience delivering consistency and customer loyalty in hospitality... keeping consistency, continual improvement and innovation at the heart of all you do.

Find out more about how we can help you achieve customer loyalty.
https://bit.ly/3rRIGUC

At our Hospitality Assured Awards, we spoke to some of our Hospitality Assured Community about how we have helped them r...
02/10/2026

At our Hospitality Assured Awards, we spoke to some of our Hospitality Assured Community about how we have helped them reach . Follow the link to see what they had to say on our YouTube channel... don't forget to like and subscribe whilst you're there!
https://www.youtube.com/watch?v=kmh78dtEupk

A collection of the Hospitality Assured community speaking about th...

Did you know, our Quality Accreditation mark is the standard for organisation across the Hospitality and tourism, Facili...
02/10/2026

Did you know, our Quality Accreditation mark is the standard for organisation across the Hospitality and tourism, Facilities management, Healthcare and Education sectors?

We work extensively with organisations across these four sectors to help them achieve service excellence and our prestigious Accreditation. Every organisation is unique, so our approach is tailored, from start to finish.

By understanding your organisation, we can capture the power of your teams, improve your business processes and provide personal support throughout the journey.

Helping your organisation to grow by enhancing the customer and team experience, is what we’ve excelled at for over 25 years.

Contact us for a free, confidential chat to find out more about what we do and the organisations we have helped achieve excellence... https://bit.ly/3PoQhTO

Hospitality Assured's Max Lawrence FIH and Trisha Bennett FIH were thrilled to attend the TLC Care Awards at Hilton Doub...
29/09/2026

Hospitality Assured's Max Lawrence FIH and Trisha Bennett FIH were thrilled to attend the TLC Care Awards at Hilton DoubleTree Elstree earlier this month.

The TLC Care Awards were a wonderful celebration of the people who make such a difference every day... recognising excellence, dedication and, above all, compassion across their teams. 💚

We’re proud to work alongside organisations like TLC Care, supporting them on their journey to strengthen standards, develop their teams and deliver consistently excellent experiences.

Find out more about Hospitality Assured and the work we do with organisations like TLC Care:
https://hospitalityassured.com/our-areas/healthcare

Hospitality Assured’s Max Lawrence FIH recently attended Hospitality for the Future in Bristol, exploring the role hospi...
18/09/2026

Hospitality Assured’s Max Lawrence FIH recently attended Hospitality for the Future in Bristol, exploring the role hospitality can play in supporting and strengthening local communities through collaboration and partnership.

Find out how Hospitality Assured supports hospitality businesses to deliver consistency, continual improvement and customer-focused service: https://hospitalityassured.com/our-areas/hospitality-businesses
Bristol BID

At our Hospitality Assured Awards earlier this year, we got the chance to catch up with our Hospitality Assured Communit...
16/09/2026

At our Hospitality Assured Awards earlier this year, we got the chance to catch up with our Hospitality Assured Community.

In this video, our Hospitality Assured Champion 2025 winner, Head of Guest Experience at Mikaela Mikalef talked to us about her win, and what how Hospitality Assured have helped her and her team.

Follow the link to our YouTube channel and see what Mikaela had to say... don't forget to like and subscribe whilst you're there!

https://www.youtube.com/watch?v=U6t6T8Wx_Y8

Mikaela Mikalef From PROception celebrates her special evening.

Did you know Hospitality Assured doesn't just help hospitality businesses? Our quality and service excellence framework ...
15/09/2026

Did you know Hospitality Assured doesn't just help hospitality businesses?

Our quality and service excellence framework also supports the education sector, helping educational establishments such as University College Birmingham improve internal processes, stakeholder engagement and communication.

Find out more at the link below!
https://hospitalityassured.com/our-areas/education

Did you know that World Class hospitality is the highest standard of accreditation awarded by Hospitality Assured? It si...
14/09/2026

Did you know that World Class hospitality is the highest standard of accreditation awarded by Hospitality Assured?
It signifies business excellence and denotes an outstanding level of customer service.
Find out more about the companies who've achieved this by following the link below.
And if you're interested in finding out how your organisation can reach this level of excellence, get in touch.
https://hospitalityassured.com/news/world-class-hospitality-achievements

A to our Annual Hospitality Assured Awards, held in collaboration with the Institute of Hospitality in June, when Miti...
10/09/2026

A to our Annual Hospitality Assured Awards, held in collaboration with the Institute of Hospitality in June, when Mitie EY won the Highest Scoring Newcomer Award 2026! 🎉🏆

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