IKON Training Ltd

IKON Training Ltd Conflict Resolution and Managing Challenging Behaviour Training Specialists. www.ikontraining.co.uk Conflict Resolution Specialists.

What do you do when a difficult conversation starts to go off track?Someone may be frustrated or disagree with a decisio...
08/10/2026

What do you do when a difficult conversation starts to go off track?

Someone may be frustrated or disagree with a decision, and emotions can quickly rise. In those moments, knowing how to communicate effectively can make a real difference in where the conversation goes.

That's what Conflict Resolution is about: giving people the understanding and communication skills they can draw on when a difficult conversation matters.

Looking to book this training?👇

For individuals & small groups: our next Conflict Resolution Open Course is on 19th October:
https://eu1.hubs.ly/H0yq0qX0

For larger groups & organisations: find out more about Conflict Resolution:
https://eu1.hubs.ly/H0yq0q00

Mirror, mirror on the wall... who’s got the best stance of them all?It might look like a bit of fun, but the Mirror Dril...
07/10/2026

Mirror, mirror on the wall... who’s got the best stance of them all?

It might look like a bit of fun, but the Mirror Drill is designed to help learners develop positional awareness, understand distance and see how positioning supports safer interactions.

Because learning can be made fun... The IKON Way.

06/10/2026

“Did I do something wrong?”

When someone becomes aggressive, it’s easy to question what you said, or what you could have done differently.

Understanding what happens beneath aggressive behaviour can change the way we see these situations, and how we respond when the pressure rises.

Nick Pamment explores the psychology behind aggression in our latest IKON Insight.

Read the full Insight here:
https://eu1.hubs.ly/H0yKdPm0

Back-to-school season... but make it fun.September has been full of learning, familiar faces and plenty of smiles. We tr...
30/09/2026

Back-to-school season... but make it fun.

September has been full of learning, familiar faces and plenty of smiles. We train people for difficult moments, but that doesn’t mean the learning has to be serious all the time.

Here are a few of the moments that made September anything but dull at IKON.

Caremark, London North West University Healthcare NHS Trust, The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust, Milton Keynes University Hospital NHS Foundation Trust, Royal Free London NHS Foundation Trust, Nottingham University Hospitals NHS Trust.

Spaces are open for the 19th of October.Perfect for individuals and smaller groups, learners will come away with the con...
29/09/2026

Spaces are open for the 19th of October.

Perfect for individuals and smaller groups, learners will come away with the confidence to recognise tension early, handle difficult interactions, and defuse challenging situations before they escalate.

Book your place today:
https://eu1.hubs.ly/H0ypXKq0

With more protests making headlines across the UK, some organisations are finding themselves dealing with situations the...
25/09/2026

With more protests making headlines across the UK, some organisations are finding themselves dealing with situations their people may never have encountered before.

So what happens when your staff are suddenly faced with a public order or protest situation?

That’s who our training is designed for... frontline staff, security teams, and enforcement officers. Our training ensures compliance with best practices in conflict resolution and safety management.

👇 Learn more:
https://eu1.hubs.ly/H0yC4LV0

Confidence is built when learning really connects.James recently delivered a Conflict Resolution Awareness session to Ba...
24/09/2026

Confidence is built when learning really connects.

James recently delivered a Conflict Resolution Awareness session to Babergh and Mid Suffolk Council, while Sarah-Jane and Le-Anne joined to see the learning experience in action and identify ways we can keep improving it.

That insight helps us keep The IKON Way focused on what matters: to create safer, more confident people & workplaces. Together.

22/09/2026

2027 might sound a long way off. It isn’t.

With Martyn’s Law moving closer to implementation, now is the time for organisations to understand what applies to them, review what they already have in place and consider whether their people are prepared to respond.

Our latest IKON Insight breaks down the latest developments and what organisations can be thinking about now.

Read the full Insight here:
https://eu1.hubs.ly/H0yw8GG0

What do you do when a situation starts to feel unsafe?Sometimes you can feel a situation escalating before it becomes a ...
18/09/2026

What do you do when a situation starts to feel unsafe?

Sometimes you can feel a situation escalating before it becomes a serious incident. Knowing when to step away, create distance, and communicate calmly can make a real difference in how a situation unfolds.

That's what De-Escalation & Personal Safety is designed for... giving people the awareness and skills they can draw on to de-escalate and protect themselves should situations arise.

👇 Learn more:
https://eu1.hubs.ly/H0ypW520

Being firmer doesn’t mean becoming confrontational....When you need to influence someone's behaviour, the key is being c...
16/09/2026

Being firmer doesn’t mean becoming confrontational....

When you need to influence someone's behaviour, the key is being clear, calm and consistent.

The Five Step Appeal provides a simple structure for setting boundaries and increasing firmness gradually, without adding unnecessary emotion or escalating the situation.

It gives you five stages to help you:

• Make your expectations clear
• Explain why the behaviour needs to change
• Increase firmness in a controlled way
• Maintain a calm, professional approach

A simple model, but a useful one when conversations become difficult.

👇 Download the Five Step Appeal, share it with your team and keep it as a practical reminder for those moments when clear boundaries matter.
https://eu1.hubs.ly/H0ycM4j0

Address

Unit 5 Three Rivers Business Centre, Felixstowe Road
Ipswich
IP100BF

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+441473927333

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