Heald Training

Back in Bradford today delivering Customer Service training in partnership with Bradford BID 🙌

It’s always great to work alongside organisations that are investing in their local businesses and people and this is another fantastic course being offered to Bradford BID levy payers.

Today’s session focuses on building confidence, communication skills, professionalism and positive customer experiences, all essential in creating safe, welcoming and successful environments for staff and customers alike.

We always enjoy returning to Bradford and continuing to support the city’s businesses through practical, engaging training.

100% Positive Feedback ⭐

A brilliant day reconnecting with familiar faces at Birmingham Central BID and seeing first-hand the incredible work they continue to deliver across the city. Their positive impact on Birmingham is clear to see and it’s great to support them with training.

Receiving feedback like this is what it’s all about, knowing our training gives staff the confidence, skills and reassurance to manage challenging situations safely and effectively.

Thank you again to everyone involved. Looking forward to the next session already 👏

We’re pleased to be back working with a valued returning organisation:

📍 Central BID Birmingham – delivering Conflict Management & Physical Intervention

It’s always great catching up with familiar faces while welcoming new learners focused on improving safety, communication and de-escalation skills within their environments.

Thank you for the continued support and trust in our training delivery. We’re looking forward to a great day with everyone involved 💪

Great feedback from today’s Emergency First Aid at Work course delivered in partnership with Bradford BID

A big thank you to Bradford BID for their ongoing commitment to investing in high-quality training opportunities for their members.

Looking forward to the next session! 🚀

Today we’re proud to be delivering an Emergency First Aid at Work course for levy payers within the Bradford district.

This essential training helps local businesses build confidence, respond effectively to incidents and maintain a safer working environment for staff and customers alike.

A huge thank you to Bradford BID for continuing to invest in valuable training opportunities for their members. It’s always a privilege to support businesses across the district and play a part in strengthening workplace safety.

Looking forward to a great session today! 🚀

Back in Birmingham for the next 3 days delivering bespoke Conflict Management Training with front line staff at Network Rail! 🚉

Today’s focus includes:

✔️ Body Language
✔️ Attitude & Behaviour
✔️ Situational Awareness
✔️ Positioning
✔️ Effective Communication
✔️ Customer Service
✔️ De-escalation Strategies
✔️ Use of Force Legislation
✔️ Being Recorded in Public
✔️ Breakaway & Disengagement

Really looking forward to the day and seeing some familiar faces!

Need bespoke training for your organisation? Get in touch

📞 0113 873 0715

Amazing feedback today!

It's great to see the value being delivered to levy payers with this crucial training.

Thank you again, it’s been a pleasure to be part of the day. 🙏

A Busy Day Supporting Our BIDs ⛑️ 🥋

Exciting day ahead as we continue to support our local Business Improvement Districts (BIDs) with essential training opportunities for their members.

Bradford BID Kicking off the day with an Emergency First Aid at Work course – an essential training to help businesses within the district ensure workplace safety.

Skipton BID (AM): Conflict Management & Lone Working – a key course designed to equip businesses with the skills to manage challenging situations and ensure the safety of those working independently.

Skipton BID (PM): Empowering Women – an awareness and self-defence session aimed specifically at empowering women in the workplace and beyond.

A huge thank you to Bradford BID and Skipton BID for providing such valuable courses for their levy payers. It’s a privilege to be able to deliver these important training sessions and support businesses in both areas.

We proudly support BIDs across the UK, offering a wide range of courses to meet the specific needs of your members. Whether you’re looking for general training or bespoke courses tailored to your requirements, we’re here to help.

Looking forward to an action-packed day ahead! 🚀