26/01/2024
FUTURE FRIDAYβΌ
Join our team as a Customer Support Apprentice, this is an ideal versatile role for someone looking to kickstart their career in the Digital Applications sector. The role offers customer interaction and digital support across our departments as part of ongoing learning alongside communicating within the team whilst also contributing to the team at the same time.
Duties and key responsibilities:
As an apprentice, youβll earn your SCQF Level 6 Diploma in Digital Applications Support while assisting in different parts of our business. Youβll use various digital tools, and your tasks may include:
Become familiar with the CRM software
Monitor incoming emails and answer or forward as required
Communicate in polite and courteous manner
Answer phones and transfer to the appropriate staff member
Maintain office filing and storage systems
Update and maintain databases such as mailing lists, contact lists and client information
Coordinate Directorβs calendar
Type documents, reports and correspondence
Co-ordinate and organise appointments and meetings
Monitor and maintain office supplies
Maintain trusting relationships with suppliers, customers and colleague
Impute data into Excel spreadsheets and software
Help with digital marketing
Key Behaviours, Skills and Requirements:
Excellent verbal and written communication skills
Excellent interpersonal skills
Accuracy and attention to details
Excellent organisational skills Personal Attributes
Flexible approach to working
Ability to plan and prioritise own workload
Accuracy, focus and attention to detail
Ability to work under pressure
Willingness to learn and develop new skills
Set Training is an equal opportunities training provider and encourage applications from all different backgrounds, regardless of their race, s*x, disability, religion/beliefs or s*xual orientation. We have also achieved the bronze level of the LGBT Charter.
Apply by emailing your CV to [email protected] β
