Set Training & Resourcing

𝙇𝙊𝙊𝙆𝙄𝙉𝙂 𝙁𝙊𝙍 𝘼𝙉 𝘼𝙋𝙋𝙍𝙀𝙉𝙏𝙄𝘾𝙀𝙎𝙃𝙄𝙋?

Contact us at SET Training to find out more-

Phone- 0141 611 7898
Email- [email protected]
Website- www.settraining.co.uk

MONDAY MOTIVATION ✨

MONDAY MOTIVATION ✨

FUTURE FRIDAY‼

Join our team as a Customer Support Apprentice, this is an ideal versatile role for someone looking to kickstart their career in the Digital Applications sector. The role offers customer interaction and digital support across our departments as part of ongoing learning alongside communicating within the team whilst also contributing to the team at the same time.

Duties and key responsibilities:

As an apprentice, you’ll earn your SCQF Level 6 Diploma in Digital Applications Support while assisting in different parts of our business. You’ll use various digital tools, and your tasks may include:

Become familiar with the CRM software
Monitor incoming emails and answer or forward as required
Communicate in polite and courteous manner
Answer phones and transfer to the appropriate staff member
Maintain office filing and storage systems
Update and maintain databases such as mailing lists, contact lists and client information
Coordinate Director’s calendar
Type documents, reports and correspondence
Co-ordinate and organise appointments and meetings
Monitor and maintain office supplies
Maintain trusting relationships with suppliers, customers and colleague
Impute data into Excel spreadsheets and software
Help with digital marketing

Key Behaviours, Skills and Requirements:
Excellent verbal and written communication skills
Excellent interpersonal skills
Accuracy and attention to details
Excellent organisational skills Personal Attributes
Flexible approach to working
Ability to plan and prioritise own workload
Accuracy, focus and attention to detail
Ability to work under pressure
Willingness to learn and develop new skills

Set Training is an equal opportunities training provider and encourage applications from all different backgrounds, regardless of their race, s*x, disability, religion/beliefs or s*xual orientation. We have also achieved the bronze level of the LGBT Charter.

Apply by emailing your CV to [email protected] ✉

Apprentice Completer Review‼😁

It's great to hear such positive feedback from people who have been through the whole apprenticeship process with Set. Best of luck Ellie with the rest of your career! 😇

MONDAY MOTIVATION ✨

Have a positive outlook where and when possible.

FUTURE FRIDAY ‼️

The Admin Helpdesk Apprentice efficiently manages the overall daily activity of the engineering team as the jobs come in on a daily basis. Using the latest scheduling software, manage the delivery of jobs allocated to the engineers. This position will be contracted to work Monday to Friday on a shift pattern of 8am - 1pm and 1pm - 6pm.

What skills will I learn?
• To schedule all reactive and planned works to appropriate resource, paying attention to expertise and response targets.
• To ensure that the engineer days are optimised to drive maximum productivity from the team.
• Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate.
• Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
• Ensure all jobs are completed within the required response times.
• Deal with communications in a professional and prompt manner.
• Ensure non productive time is accounted for on system.
• Escalate issues with specific jobs, the customer or engineers promptly.
• Ensure full audit trails are maintained and evidenced where required.
• Follow Group and company policies and procedures, at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager.

If this position interests you, email your CV to [email protected] 😆

Are you aiming to secure a new position by the beginning of February? Explore the recently posted job opportunities in Glasgow this month!

Find out more by contacting us ASAP. 😆

Recently finished up with school or know someone who has? Why not take the opportunity to kickstart your career with an apprenticeship? Gaining hands on experience, earning while you learn and building a network for your future success!

Contact us today by emailing [email protected] or call 0141 611 7898. 😁

MONDAY MOTIVATION ✨

Testimonial 👏🙌

Well done Jack! Jack has been helping this candidate along with their journey to relocate to Australia and gain a full time position.

Receiving feedback from candidates you've assisted in securing a position is always nice to hear! 😇

We aim to enhance diversity in the tech sector by expanding the range of gender dynamics.

We offer Digital Technology qualifications to people aged 16 - 19 or up to the age of 29 if they have been in care or have any additional support needs.

If you are considering the IT/Tech apprenticeship route feel free to contact us and we can speak to you more regarding this! 😁
📞0141 611 7898
✉️ [email protected]