MiM People

18/03/2026

"That’s not how my manager does it. 🤷"

In our series: It’s probably fine… until it isn’t.

This week, let’s talk about something you might not always think about — "No Consistency Across Managers".

Every manager running their own version of “how we do things” works… until someone compares notes. Inconsistency feels unfair, even when unintentional. Trust wobbles. Expectations blur. Culture fragments quietly. People don’t fail systems — systems fail people. A simple framework doesn’t remove individuality — it ensures fairness. Consistency is care. And clarity protects both your people and your managers.

Every manager doing it differently?
It’s probably fine…
Until it isn’t.

11/03/2026

“I’ll give it another week.🤔”

In our series: It’s probably fine… until it isn’t.

This week, let’s talk about something you might not always think about — "Avoiding Performance Conversations".

Leaders often avoid performance conversations to protect relationships. It feels kinder — until frustration grows on both sides. Without clarity, people guess. Stories fill the silence. Pace slows. And what was once a small fix becomes emotional. People don’t fail systems — systems fail people. Capability before performance means supporting someone early, not waiting until things break. Clarity delivered with care builds trust, not tension.

Avoiding performance chats?
It’s probably fine…
Until it isn’t.

04/03/2026

“You’re doing such a great job — let’s make you manager. 🚀”

In our series: It’s probably fine… until it isn’t.

This week, let’s talk about something you might not always think about — "Managers Promoted Without Support".

SMEs often promote brilliant doers into management with no preparation. At first, it feels fine — they care, they try, they figure things out. But over time, inconsistency creeps in. Decisions differ between managers. Confidence drops. Culture fragments quietly. People don’t fail systems — systems fail people. Supporting new managers isn’t corporate; it’s protective. With clarity and guidance, they lead with confidence instead of fear.

New manager? No support?
It’s probably fine…
Until it isn’t.

25/02/2026

“Don’t tell anyone… but we’ll match it. 🤫”

In our series: It’s probably fine… until it isn’t.

This week, let’s talk about something you might not always think about — "Handshake Pay Deals".

SMEs often make quick pay decisions — a quiet promise, a counteroffer, a oneoff deal to keep someone happy. It works… until someone else finds out. Fairness gets questioned. Trust wobbles. And what was a “small decision” becomes a big cultural risk. People don’t fail systems — systems fail people. Structure doesn’t kill flexibility; it protects it. Clarity around pay prevents resentment long before it appears.

Handshake pay deals?
It’s probably fine…
Until it isn’t.

24/02/2026

So good!

Heyy! Dullatur Saturday morning is approaching fast! We have some new and exciting things available this week which I hope everyone will enjoy!!!

Menu:
- Cheddar & Jalapeños and Plain Artisan Loafs
- Dark Chocolate & Nut Granola
- Cheese Twists
- Potato Scones
- Cinnamon Buns
- Lemon Drizzle Loaf
- Mini Carrot Cakes
- Apple Pie Blondies
- Strawberry Jam Rolly Polly Blondies
- Triple Chocolate Chip Bronwies
- Black Forest Gateau Brownies
- Berries & Custard Pastries

Pre-order are open until 5pm on Thursday! If you would like to order pop me a message and I will have all ready for collection on Saturday morning! Some items will be limited so do pop me a message ❤️

18/02/2026

“You think you’ve been clear.
They think they’re doing just fine. 🤔”

In our series: It’s probably fine… until it isn’t.

This week, let’s talk about something you might not always think about — "No Feedback Rhythm".

Leaders rely on informal chats, assuming people “know how they’re doing.” It feels relaxed — until someone says, “This is the first I’m hearing of it.” Without structure, feedback becomes inconsistent and emotional. People want clarity, not surprises. People don’t fail systems — systems fail people. A simple, steady rhythm removes anxiety, protects trust and keeps expectations aligned. Quiet assumptions become loud problems when clarity is missing.

No feedback rhythm?
It’s probably fine…
Until it isn’t.

17/02/2026

🔥 The Quiet Crisis of Managers Avoiding Difficult Conversations

There’s a moment every HR and People leader recognises within seconds:

When a manager brings an issue far later than they should… and you instantly know the conversation they avoided weeks ago is now a formal problem.

And underneath it all sits something very human — fear.

Not fear of the person.
Fear of getting it wrong.
Fear of being seen as harsh.
Fear of stepping into territory that suddenly feels legally or emotionally risky.

Avoidance isn’t a capability issue.
It’s a confidence issue.
And a system issue.

Because managers are expected to hold conversations they’ve never been taught to have —
about behaviour, performance, expectations, judgement, fairness…
all while trying to protect relationships and avoid escalation.

So they soften the message.
Delay the conversation.
Hope things improve on their own.
Until the issue becomes too big, too sensitive, or too emotional to handle informally.

And that’s when HR gets the call.
Not because the manager didn’t care.
But because the window for an honest, simple, human conversation quietly closed.

If this feels close to home — for your managers or for you — you’re not alone. Happy to chat.

13/02/2026

🤔BT, Unfair Dismissal & the £60k Lesson for Employers

Two BT employees in Dundee were dismissed for alleged gross misconduct following comments in a Teams chat.

They took the case to an employment tribunal.

The tribunal ruled the dismissals were not within the range of reasonable responses.

Compensation awarded:

£26,395.94

£31,553.04

➡️ Nearly £60,000 in total.

Not a headline-grabbing seven-figure payout. But a clear example of how even large employers can get dismissal decisions wrong.

Here’s the key point:

Unfair dismissal cases are rarely about whether behaviour was “right” or “wrong.”
They’re about process, proportionality and reasonableness.

Tribunals ask:

>Was there a fair investigation?
>Was procedure followed?
>Was dismissal a proportionate response?

In the digital workplace, Teams chats and internal messages blur the line between informal banter and formal misconduct. Acting quickly feels decisive. But acting proportionately is what protects the organisation.

And the true cost isn’t just £60k.

It’s:

Legal fees
Management time
Reputational risk
Erosion of trust internally

Strong leadership isn’t about being soft.

It’s about being firm, fair and defensible.

Before dismissing for gross misconduct, the real question is:

Could we calmly justify this decision in front of a tribunal?

If the answer isn’t a confident yes, pause.

Because culture and compliance aren’t separate conversations.- they’re the same one.

The question for leaders is simple:

If this decision landed in tribunal tomorrow, would our process hold up?
If you're unsure, that’s not a weakness — it’s an opportunity to strengthen your foundations.

DM me if you’d like to see how MiM People helps organisations embed confident, compliant leadership.

10/02/2026

🔥 The Rise of People Risk No One Prepared Leaders For

There’s a moment almost every leader has felt this year:
That quiet jolt in the stomach when a simple people issue suddenly feels… bigger.
Human. Messy. Risky.

And it lands before you’ve even had time to process it.
In corporates, it shows up in HR’s inbox.
In SMEs, it lands straight on the MD’s desk — usually with no paperwork, no witnesses, and no clean narrative.

Because here’s the truth most leaders don’t want to admit out loud:

People risk is now organisational risk.
Not abstract.
Not theoretical.
Immediate.
Consequential.
And deeply emotional.

A missing contract.
An undocumented conversation.
A decision made quickly because it felt easier in the moment.

None of it looks dangerous.
Until the moment it is.
Leaders aren’t getting it wrong because they don’t care.

They’re getting caught out because the pace of the work outstrips the structures meant to protect them.

And in that gap — between good intention and formal process — risk quietly builds.

If this feels a little too close to home, you’re not alone — happy to chat.

05/02/2026

03/02/2026

🔥The Misunderstood Danger Zone: Informal HR in SMEs

There’s a point every SME leader hits sooner or later:
That messy middle between “I can handle this myself” and “this now needs legal advice.”
And that’s where risk quietly starts to grow.

Informal chats.
Quick fixes.
Well‑meant compromises.

All human.
All understandable.
All risky.

Not because leaders are reckless —
but because they’re human.
And they’re working without the guardrails larger organisations take for granted.

The new predictable working rights, flexible requests, and expanded protections only amplify the need for clarity.

Informal HR still exists.
It always will.
But it needs boundaries — or it becomes a breeding ground for escalation.

If this struck a chord, you’re absolutely not alone.