Welcome to Excellence

09/09/2022

We are deeply saddened at the news of Her Majesty The Queen’s death. She has been an inspiration for generations of people around the world, and the epitome of Excellence and Service throughout her reign.

Our thoughts are with the Royal Family at this sad time.

22/11/2021

Lead, Motivate and Succeed is a stimulating and inspiring one-day customer service management course that will empower managers and supervisors to get the most out of their team.

This course runs in small intimate groups to help you to create and develop motivated and productive teams, and learn how to be an inspirational team leader. It is full of personal action planning, group activity and expert tuition.

We are excited to announce we are holding an open course via Zoom on 2 and 3 February (10am-12:30pm both days).

As our Black Friday offer, if you book a place on this course by the end of November, you'll get 20% off, making it an incredible price of £76pp. Just enter BLACKFRIDAY at checkout to claim your discount.

Book now: https://www.tourismsoutheast.com/product-page/lead-motivate-succeed-full-course

08/09/2021

Welcome to Excellence training is stepping up a gear!

Our Autumn/Winter open course programme is now live! We have a variety of courses on offer to inspire and strengthen your customer service skills, sales techniques and confidence when dealing with more challenging situations.

Click here for more information: https://www.tourismsoutheast.com/wte-remote-learning

25/08/2021

Come and join us for our most popular course - Welcome Host Gold!

Delivered in two smaller online sessions on Thursday 23rd September and Monday 27th September (10am to 12.30pm both days), this is the full, definitive Welcome Host Gold course, that will set the standard for the service you or your staff provide.

For more information and to book: https://www.tourismsoutheast.com/wteshop

11/05/2021

Our Welcome Host Gold course has gone online!

We are running our full course over 2 sessions on the 24th and 29th June from 10am to 12.30pm for £90pp.

Participants will still receive a participant guide and certificate on completion of both sessions.

For more information or to book, please click here
https://bit.ly/3twVydS

13/04/2021

There's still time to join our Successful Selling course on 22ND and 26TH APRIL and help turn potential customers into loyal ambassadors for your business.

Over two engaging, live online learning sessions, you will learn how to use effective sales techniques designed to attract and retain customers.

Book your place now
https://lnkd.in/eDxi86z

At only £45 per session (£90 total) this is a really affordable way to get your staff confident and ready to boost your business and make the most of every opportunity.

01/12/2020

Take advantage of our £25pp introductory rate, available to book online. https://bit.ly/3pyQAfQ. A short self-paced remote learning course in Customer Service. Ideal for individuals looking to update their own skills or for businesses with staff who will remain on furlough and are seeking ways to keep them engaged from home.

Read more https://bit.ly/3pyQAfQ

Are you looking for ways to refresh customer service skills within your business? Do you have staff on furlough who you are keen to keep engaged?

Our training team have created a new remote self-paced training solution to add to their hugely successful Welcome to Excellence portfolio.

Take advantage of our Introductory rate of £25pp

>24pg downloadable workbook broken down into bite-size topics.
>self-paced learning,
>multiple-choice end assessment
>certificate.

Read more https://bit.ly/3pyQAfQ

24/11/2020

Our Welcome to Excellence Team in the South East have developed some great new remote learning solutions now available as part of our successful programme of Customer Service Training Solutions. https://bit.ly/3fBqZ1q

Our Training Team has been working hard to develop THREE new remote training solutions as part of our hugely successful Welcome to Excellence Customer Service Training Programmes. https://bit.ly/3fBqZ1q

These provide cost-effective and flexible options if you are looking to refresh staff customer services skills during furlough.

> A FREE 30 minutes pre-recorded taster session to pick up some key tips on dealing with customer services in this exceptional time

>A £25 pp self-paced remote learning 'Customer Service Excellence Course', with a downloadable workbook, short assessment and certificate. This introductory offer is bookable online via our new payment facility.

> Live trainer-led virtual sessions on zoom, tailored to your own staff and business needs. Call to discuss the options and pricing.

More details can be found at https://bit.ly/3fBqZ1q

03/12/2018

It's International Day of Persons with Disabilities! Book a Welcoming All Customers course for your staff and make sure you provide a great welcome to ALL your customers

11/09/2018

Check out our latest blog entry on why bad customer service is worse than no customer service https://www.welcometoexcellence.co.uk/blog.asp

31/07/2018

Retweeted Gill Heighington ():

Do you think this company needs queue management techniques or other training requirements ? ⁦⁩ ⁦⁩ https://t.co/saxYnhjAnR