21/01/2026
One of the simplest tools to get clarity around marketing priorities and decisions is to map (and optimise) your customer journey.
๐ฏ You start with a persona and figure out their goals, behaviours, and touchpoints across the typical stages of decision-making.
๐ฅ ๐ฅถ Then you take a data-led look at the experience people are actually having with your organisation.
You might have brilliant data for this bit ... ๐ฐ๐ณ you might realise you donโt have what you need yet - and thatโs completely fine. Spotting gaps is part of the process.
๐ ๏ธ Finally, you decide what needs fixing, improving, or optimising. Iโm always a fan of tackling the low-hanging fruit first.
๐ ๐ฆ๐ด, thereโs a bit more to it, but these are the fundamentals. And they apply whether youโre working in B2B, NfP, B2C, Public Sector or even C2C.
If youโre ready to step back, away from the noise and sharpen your customer journey thinking as part of your professional development, our CIM | The Chartered Institute of Marketing ๐๐๐ฏ๐๐ฅ 6 ๐๐ฐ๐๐ซ๐ ๐ข๐ง ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐จ๐ฎ๐ซ๐ง๐๐ฒ ๐๐ฉ๐ญ๐ข๐ฆ๐ข๐ฌ๐๐ญ๐ข๐จ๐ง starts online, on Thursday 29 January with CIM Accredited Study Centre North West School of Marketing (NI)
Happy to chat on WhatsApp if youโd like more details 07894 272224
๐๐ฎ๐ข๐จ๐ฆ: ๐ข ๐ด๐ช๐ฎ๐ฑ๐ญ๐ฆ ๐ธ๐ข๐บ ๐ต๐ฐ ๐ต๐ฉ๐ช๐ฏ๐ฌ ๐ข๐ฃ๐ฐ๐ถ๐ต ๐๐ถ๐ด๐ต๐ฐ๐ฎ๐ฆ๐ณ ๐๐ฐ๐ถ๐ณ๐ฏ๐ฆ๐บ ๐๐ข๐ฑ๐ฑ๐ช๐ฏ๐จ (๐ง๐ณ๐ฐ๐ฎ ๐ข ๐๐๐ ๐๐ฆ๐ฃ๐ช๐ฏ๐ข๐ณ ๐๐น๐ฑ๐ณ๐ฆ๐ด๐ด ๐ ๐ฅ๐ฆ๐ญ๐ช๐ท๐ฆ๐ณ๐ฆ๐ฅ ๐ช๐ฏ 2019)