06/09/2026
This is becoming one of the hardest situations we’ve faced as a small CIC.
After the accident, we genuinely believed insurance would do what insurance is supposed to do; help us get back on the road.
Instead, we’ve spent days making calls, sending emails, reporting to the police, speaking with DPD and even knocking on strangers doors trying to find CCTV ourselves.
And after all of that, we’re still without our vehicle. We’re still paying for it. And we still don’t know when this will end.
Every day we’re off the road means people we wanted to help are being let down. That hurts far more than the damaged vehicle.
We’re a tiny Community Interest Company. We don’t have endless money, spare vehicles or a team of people to fight insurance battles. We’re just trying to keep Urban Goodies going and continue helping our community.
Right now, we wish we could tell you when we’ll be back. The sad truth is, we simply don’t know.
To everyone waiting for us, we are so sorry. 💔
We haven’t given up, but this is taking its toll..