HUMU Mediation and Training

HUMU Mediation and Training Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from HUMU Mediation and Training, Educational consultant, Coniston.

Based in the heart of the Lake District and working across the UK, HUMU offers Interpersonal Mediation, Conflict Coaching, Conflict Resolution Skills Training, Adult Mental Health First Aid and Mental Health Aware courses.

Clear expectations promote strong relationships.Say what you need, say what you mean, check the other person understands...
01/06/2026

Clear expectations promote strong relationships.
Say what you need, say what you mean, check the other person understands.
Being straightforward shows care for the relationship. It isn't about making demands, it is about making sure everyone is clear.

Most conflict isn't about the 'thing' that is being argued about.It is about unmet needs.When we identify the need and m...
27/05/2026

Most conflict isn't about the 'thing' that is being argued about.
It is about unmet needs.
When we identify the need and meet it, the conflict reduces.

In mediation, naming a feeling isn’t about being “emotional” it’s about being clear.Most people enter conflict carrying ...
18/05/2026

In mediation, naming a feeling isn’t about being “emotional” it’s about being clear.
Most people enter conflict carrying a swirl of reactions they haven’t put words to yet. When those feelings stay unnamed, they leak out as tone, defensiveness, assumptions, or blame.
But when someone says, “I’m feeling tense… frustrated… unsure… hurt…” things can shift.
Naming a feeling brings the nervous system down a level. It separates the emotion inside you from the story about the other person. And it creates a moment of honesty.
Some people may not be able to express their emotions clearly, so we work with them to describe what is happening for them in their physiology or sensory experience and validate their preferences as part of the process.
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Most conflict starts with how we describe the situation. We interpret the meaning behind someone's behaviour, filling i...
13/05/2026

Most conflict starts with how we describe the situation. We interpret the meaning behind someone's behaviour, filling in the gaps with assumptions and adding labels to the other person.
What we think happened becomes a story, not an observation.
There is a world of difference between what I saw, heard and felt and what I decided it meant.
When we lead with judgement and interpretation, the other person can hear; you're wrong, you are the problem, you have failed, you are no good . .
Their nervous system reacts to the judgement.
An observation can create solid ground to build on. i.e. rather than Susan was really rude to me! - Susan raised her voice when she asked me why I hadn't done the work on time.
Ask yourself;

What did I observe?
What specifically happened?
What is relevant to the here and now?
If you are interested in training your teams in conflict resolution skills ask for a free consultation on [email protected]

Good dialogue in Mediation relies on an understanding of Non-Violent Communication.NVC includes four elements:1. Observi...
04/05/2026

Good dialogue in Mediation relies on an understanding of Non-Violent Communication.
NVC includes four elements:
1. Observing the behaviour
2. Expressing feelings
3. Explaining needs
4. Requesting an outcome
Book a free consultation to discuss how Mediation or Mediation Skills training may support your organisation. Or see our Guide to Mediation - pinned or explore our training at www.humu.org.uk.

When in conflict people often want to get their point across and get other people ‘on side’ which might involve over exp...
28/04/2026

When in conflict people often want to get their point across and get other people ‘on side’ which might involve over explaining.

The key is gauging the reactions of others.

It is easy to blurt out information and waffle when feeling tense. Check in with yourself to remain grounded before saying what you want to say and pause.

You may feel the urge to interrupt and inform people of something that you relate to. Before you do that, consider how helpful it is in the context of this conversation.

Straightforward communication is clear and to the point while maintaining care for the relationship.

Mediation supports clear dialogue – see our free guide (pinned) for more information.

Or check out the linked article - https://www.humu.org.uk/the-power-of-straightforwardness/

As a Mediator I often think “That’s a great answer, but to a different question”.About 70% of communication is filled wi...
22/04/2026

As a Mediator I often think “That’s a great answer, but to a different question”.

About 70% of communication is filled with blocks to dialogue, meaning that conversations (and meetings) take far too long and don’t add much value.

𝐁𝐞𝐢𝐧𝐠 𝐏𝐚𝐬𝐬𝐢𝐯𝐞. I see this in Mediations all the time. When someone is passive, they are avoiding accountability and others can become increasingly frustrated causing tension to escalate.

𝐃𝐢𝐬𝐜𝐨𝐮𝐧𝐭𝐢𝐧𝐠. This is a way of shutting down the conversation because you do not feel valued or heard. ‘Yes, but the policy doesn’t say that we have to do that’.

𝐑𝐞𝐝𝐞𝐟𝐢𝐧𝐢𝐧𝐠. This happens a lot more than you might realise, try and notice when you respond to what you think they mean rather than what they said. We speak at a social and psychological level, rarely do people admit to the psychological level.

𝐓𝐨𝐨 𝐦𝐮𝐜𝐡 𝐝𝐞𝐭𝐚𝐢𝐥. This can be exhausting, and meaning can get lost.

𝐎𝐯𝐞𝐫𝐠𝐞𝐧𝐞𝐫𝐚𝐥𝐢𝐬𝐢𝐧𝐠.The tendency to exaggerate creates a lack of relevance.

We develop these habits over time and if we can become aware of how they impact good conversations we can adapt.

Become a Mental Health First Aider !Join us on 4th, 5th, 11th and 12th May to gain a better understanding of common ment...
06/04/2026

Become a Mental Health First Aider !
Join us on 4th, 5th, 11th and 12th May to gain a better understanding of common mental health issues and how to respond to someone experiencing poor mental health.
Visit our webpage for more details https://www.humu.org.uk/mental-health-first-aid-2-days/

Address

Coniston
LA218AH

Opening Hours

Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 10am - 2pm
Sunday 10am - 2pm

Telephone

+447774675955

Website

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