24/06/2026
In this episode of OT Conversations, Hao explores one of the most fundamental assumptions in Occupational Therapy: that we are a client-centred profession.
But are we really?
Drawing from everyday clinical practice, this episode examines the tension between true client-centred care and the realities of modern healthcare services. Through practical examples from community services, hospital wards, discharge planning, and rehabilitation, Hao discusses how organisational structures, service limitations, professional habits, and institutional priorities can sometimes overshadow what matters most—the person’s own goals, concerns, and choices.
The discussion explores problem identification, occupational therapy process, restorative versus supportive interventions, patient autonomy, ethical decision-making, and the importance of ensuring that interventions address problems that patients themselves recognise as meaningful.
This is a reflective and thought-provoking conversation for occupational therapists, therapy students, rehabilitation professionals, and anyone interested in person-centred care.
Because perhaps the most important question is not “What problem can I solve?” but rather “Does the person see this as a problem at all?”
Remember: anything you do matters and has an outcome.