16/09/2020
As an update from Whitemead please note that reopening of the pool is very complex; Whitemead is currently unable ‘at the moment’ to meet government guidance, therefore the pool is remaining closed for the foreseeable future.
Once the pool reopens there will need to be a phased return and this means that lessons will not start immediately. When the pool does reopen, we would ask for your understanding in noting this as an essential wait in order to make sure all government guidance is met.
Our priority is to get swimini back in the pool at Whitemead when it available to us. This is unlikely to be any time soon; we will be cancelling the current enrolled spring 20 course and apologise for any inconvenience. It’s been a long wait and we are devastated to inform you of this. We think this is only fair to instil confidence in us as a business and help our customers in knowing that payments have been safe.
We will reenrol whenever we have the nod from site to return; we will hold your name on file in the place and day you have enrolled and will be hopeful that most swimmers take up their up their slot with swimini.
Please note that we have been operational and successful within the business at Whitemead for 12 years without interruption and we hope to return in the very near future.
Please make contact regarding your payment and refund request by PRIVATE message only by quoting: your payment date for spring 20 course and ref, day and time of class, account name, number and sort code.
We would ask for your patience in the above and your support in moving forward with such a mass task.
Thank you for your commitment to date, onward to better times and a return in the near future.
Swimini