Conflict Management & Personal Safety Consultant

Conflict Management & Personal Safety Consultant Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Conflict Management & Personal Safety Consultant, Personal coach, John Brannan Way, Glasgow, Bellshill.

Director/Head Trainer, Personal Safety & Conflict Management Consultant, Self Defence Instructor, Risk Assessor, Fitness Professional, Remedial & Sports Massage Therapist

Hogmanay gives us time to reflect on what we have achieved in our personal and business lives during 2025 and make plans...
31/12/2025

Hogmanay gives us time to reflect on what we have achieved in our personal and business lives during 2025 and make plans for 2026.

Our ‘Creating Environments where People can Flourish’ conflict resolution and personal safety course that I deliver with Shirley Brown to the corporate and public sector to help empower people to manage conflict in the workplace and increase their situational awareness received excellent feedback this year from our clients which was very encouraging.

Thank you to all the businesses who have put their faith in us and shared our vision to empower people to believe in themselves and have the confidence to deal with conflict assertively and without fear of intimidation or reprisals in a professional manner.

We look forward to helping many more people and businesses thrive in 2026 as we continue to create environments where people can flourish.

If you think your team would benefit from our course delivery in the new year, please email [email protected]

Wishing you a prosperous 2026 and a Happy New Year when it comes 🎉

www.befituddingston.com

It was with great sadness that I heard of the passing of Ricky Hatton today.I still remember the thrilling night when he...
14/09/2025

It was with great sadness that I heard of the passing of Ricky Hatton today.

I still remember the thrilling night when he beat Kostya Tszyu to win the IBF world light welterweight title in Manchester, a fight that in my opinion put British boxing back on the map and paved the way for future champions.

Years later I had the honour of being in the same ring as the ‘Hitman’ when he put me through my paces on the pads at his gym in Hyde during a Hatton Boxing instructors training day. It’s not every day that you get to meet one of your sporting heroes and it will be a day I’ll never forget.

My deepest condolences to Ricky’s family and friends.

Rest in peace Champ, gone too soon 🥊

Hospitality staff safety is at the forefront of what we do.Our personal safety and conflict resolution courses not only ...
10/06/2025

Hospitality staff safety is at the forefront of what we do.

Our personal safety and conflict resolution courses not only help staff feel safe and confident to deal with any eventuality in the workplace, but also boosts staff morale, encourages team bonding and reduces sickness absence and the associated costs to businesses.

Following discussions with management teams and front facing F&B staff in the hospitality industry we have designed a bespoke personal safety course to help staff deal with day to day situations that can potentially lead to conflict with argumentative guests often under the influence of alcohol/drugs using positive and assertive communication skills and also having the ability to defend themselves if necessary.

For further information on the personal safety courses we deliver to hospitality staff please email [email protected]

www.befituddingston.com

Creating an environment where people can flourish in the hospitality industry.The importance of having a duty of care fo...
27/05/2025

Creating an environment where people can flourish in the hospitality industry.

The importance of having a duty of care for staff in the workplace cannot be over emphasised. In addition to being a legal requirement It helps them feel a valued member of the team.

Our courses focus on empowering front facing hotel staff with the confidence and skills to deal with customer expectations and defuse potential conflict in the workplace using positive communication and enhanced situational awareness, particularly when dealing with aggressive and argumentative guests often under the influence of alcohol/drugs.

We put the theory into practice by including scenario based training covering a wide variety of incidents and situations that front facing staff have to deal with on a regular basis.

Course participants also receive situational awareness training to help keep themselves safe in the workplace, inputs on the law and self defence and practical self defence training to help staff defend themselves if necessary.

We always place an emphasis on having an holistic approach to our courses and include breathing techniques to help people have clarity and control to respond accordingly when dealing with conflict and also include relaxations and meditations delivered by Shirley Brown from Prana Kiki Yoga.

These courses are ideal for new and experienced members of staff. Here is some feedback from our most recent course

‘Brian and Shirley delivered a fantastic 2 day course which was fun, but very informative and useful. In the many years (15) I have been in hotels I have never received training like this before’ Annmarie, Aberdeen.

‘I was sceptical of coming on this course, but I’m so glad I did. I’m a very shy individual and I feel more confident within myself and the new team I joined a month ago. The self defence training I received has made me feel more confident that I can defend myself in a solo situation and the breathing techniques were amazing!’ Alanna, Aberdeen.

If I can be of assistance to businesses in the hospitality industry, please don’t hesitate to contact me.

For further information on our bespoke conflict resolution and personal safety courses for the hospitality industry please email [email protected]

www.befituddingston.com

20/04/2025

Creating an environment where people can flourish, by promoting positive relationships and managing conflict in the workplace.

It was a pleasure working with front facing hospitality staff and managers at the Aberdeen Altens Hotel during our two day course at the hotel.

Day 1 focused on empowering people with the confidence and skills to deal with customer expectations and defuse potential conflict in the workplace using positive communication and enhanced situational awareness.

The hotel staff attending the course got the opportunity to put the theory into practice by participating in real life workplace scenarios which developed team building in a relaxed fun environment.

On Day 2 the focus was on situational awareness, the law and self defence and practical self defence training to give the attendees the confidence to deal with a wide variety of situations within the hospitality industry environment, including how to deal with aggressive guests under the influence of alcohol/drugs and having the confidence to be able to defend themselves if necessary.

We always place an emphasis on having an holistic approach to our courses and include breathing techniques to help people have clarity and control to respond accordingly when dealing with conflict and also include relaxations and meditations delivered by Shirley Brown from Prana Kiki Yoga. Shirley, thank you as always for your invaluable input during the course.

Finally, a special thanks to the staff and managers at the Aberdeen Altens Hotel who participated enthusiastically throughout the course and helped create a fun learning environment for us all. Your hospitality was outstanding and we can’t thank you enough for making us feel so welcome during our stay.

Creating an environment where people can flourish, by promoting positive relationships and managing conflict in the work...
20/04/2025

Creating an environment where people can flourish, by promoting positive relationships and managing conflict in the workplace.

It was a pleasure working with front facing hospitality staff and managers at the Aberdeen Altens Hotel during our two day course at the hotel.

Day 1 focused on empowering people with the confidence and skills to deal with customer expectations and defuse potential conflict in the workplace using positive communication and enhanced situational awareness.

The hotel staff attending the course got the opportunity to put the theory into practice by participating in real life workplace scenarios which developed team building in a relaxed fun environment.

On Day 2 the focus was on situational awareness, the law and self defence and practical self defence training to give the attendees the confidence to deal with a wide variety of situations within the hospitality industry environment, including how to deal with aggressive guests under the influence of alcohol/drugs and having the confidence to be able to defend themselves if necessary.

We always place an emphasis on having an holistic approach to our courses and include breathing techniques to help people have clarity and control to respond accordingly when dealing with conflict and also include relaxations and meditations delivered by Shirley Brown from Prana Kiki Yoga. Shirley, thank you as always for your invaluable input during the course.

Finally, a special thanks to the staff and managers at the Aberdeen Altens Hotel who participated enthusiastically throughout the course and helped create a fun learning environment for us all. Your hospitality was outstanding and we can’t thank you enough for making us feel so welcome during our stay.

Creating an environment where people can flourish Day 1 of our Conflict Management & Personal Safety Course at The Aberd...
17/04/2025

Creating an environment where people can flourish

Day 1 of our Conflict Management & Personal Safety Course at The Aberdeen Altens Hotel working with front facing hospitality staff and managers at the hotel.

Empowering people with the confidence to deal with customer expectations and defuse potential conflict in the workplace using positive communication skills.

Putting the theory into practice by participating in real life scenarios and team building in a relaxed fun environment.

Looking forward to Day 2 when the focus will be on situational awareness and self defence training.

www.befituddingston.com

Great Glencoe Challenge ⛰️ 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Glencoe to Fort William (26.2 miles)First place in our wave finishing ahead of 200 ot...
11/07/2024

Great Glencoe Challenge ⛰️ 🏴󠁧󠁢󠁳󠁣󠁴󠁿
Glencoe to Fort William (26.2 miles)

First place in our wave finishing ahead of 200 other participants and first over the finishing line for the entire event.

Finished in 7hrs 46 minutes, which I’m pleased with as some sections of the course were an absolute quagmire due to heavy rain and slowed us down.

12th place (12/411) overall and 10th male. First place in my age category.

A huge congratulations to Shirley Brown from PranaKiki Yoga who also finished in joint 12th position, 3rd place overall female and first place in her age category.

Very tough day, but a great challenge 💪

Thank you to all the staff and volunteers at Ptarmigan for their superb organisation of the event and their friendly encouragement and support throughout the day.

We have made a personal donation to the Beatson Cancer Charity.

Keeping People Safe on the street, at home and the workplace Personal Safety & Self Defence training is relevant for EVE...
31/05/2024

Keeping People Safe on the street, at home and the workplace

Personal Safety & Self Defence training is relevant for EVERYONE - adults, teenagers and children.

Train with a professional Conflict Management Trainer & Self Defence instructor who is a retired police officer.

As a qualified risk assessor I can help local businesses comply with the law in terms of dealing with violence in the workplace and keeping your staff safe from aggression and confrontation.

The training, information and techniques taught can be used in any setting, both professionally and personally. This training is essential for businesses where staff deal with the general public including the hospitality industry, retail trade and lone workers who are likely to face confrontation and potential violence.

It is equally important to keep people safe in their everyday lives without the need to spend years training in martial arts, which to be honest is totally ineffective for street self defence. I speak with conviction as a black belt with a martial arts background.

Our comprehensive training courses are designed to equip staff with the skills and knowledge needed to ensure their personal safety and effectively manage challenging situations covering a range of topics, including understanding personal safety risks, recognising early warning signs of aggression, lone working safety tips, use of force legislation and practical no nonsense self defence and breakaway techniques that work.

You will also learn how to assess potentially dangerous situations, de-escalate conflicts, and safely disengage from physical confrontations where necessary.

Our bespoke courses can be designed specifically for your organisation or business.

We also offer private 1-1 , small group and family self defence training courses at our studio

For further information on all our courses please contact Brian via ‘Contact Us’ on our website or email [email protected]

www.befituddingston.com

Helping People Stay Safe on the Street, Home and at Work Passing on my knowledge and experience to help our communities ...
03/05/2024

Helping People Stay Safe on the Street, Home and at Work

Passing on my knowledge and experience to help our communities stay safe is my passion.

I am a retired police officer and professional Personal Safety & Self Defence instructor who has witnessed at first hand the impact that violence can have on people’s lives and the local community.

Everyone has the right to go about their business in our towns and villages without fear for their safety or feeling intimidated by gangs of youths hanging about the streets or in local parks.

The reality is that it is your responsibility to protect and defend yourself and your family. Unfortunately, police resources are limited and they will not be there at the very moment when you are being threatened or attacked by an aggressive individual or a gang of cowards who feel brave with safety in numbers.

That is worse case scenario, would it not be better to learn how to avoid danger, deal confidently with conflict and use self defence as a last resort?

In addition to delivering training to the corporate sector, hospitality industry, retail trade and care homes, I also work in the local schools and offer 1-1, family and small group sessions at our private studio in Uddingston.

Course content includes:

✅ Situational Awareness to help you assess and identify danger quickly and learn how to avoid conflict and confrontation

✅ Conflict Management training to help you feel confident dealing with aggressive individuals and defuse conflict situations

✅ Simple and effective self defence techniques that are ethical, legal and practical. These techniques are taught by an instructor who has ‘walked the walk’ and have been tried and tested in real life by your instructor!

✅ Know your rights- The Law and Self Defence
Contrary to public opinion you are allowed to defend yourself and others when under threat and fear of attack. Understand your legal rights from an experienced professional with an extensive knowledge of Scottish and English law

✅Learn how to remain calm when under pressure, breathing techniques, read human behaviour and so much more!

If you feel that I can help you, your family or work colleagues stay safe and be able to defend yourself, please contact me via our website, DM or email [email protected] for further information.
www.befituddingston.com

Address

John Brannan Way, Glasgow
Bellshill
ML43

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 8pm
Friday 9am - 5pm

Telephone

+447545785154

Website

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