29/09/2026
Iâd really value some honest feedback from Haven families.
I have always offered meet & greets completely free of charge because I think theyâre really important.
They give learners and parents the chance to come in, see the space, meet me and work out whether The Haven actually feels right for them before committing to anything. They also give me the opportunity to learn a little about the learner â what they enjoy, what they find difficult, what might make them anxious and what support they may need â so that Iâm not meeting them completely cold on their first session.
I really donât want to lose that part of the process.
However, over the last two weeks Iâve had 10 meet & greets cancelled or changed by parents, often fairly close to the appointment time. I completely understand that life happens, particularly for families with neurodivergent or anxious children, and sometimes plans genuinely do need to change.
But unfortunately, offering so many appointment slots for free and then having them cancelled at short notice is becoming unsustainable, particularly when those spaces could have been offered to other families.
So before I change anything, Iâd really like to know what you think would feel fair.
⢠A small deposit to secure the meet & greet, which is then taken off the first booked session
⢠A small booking fee for meet & greets
⢠Meet & greets remain free, but there is a charge for late cancellations/no-shows
⢠Something else?
I want the process to stay welcoming and accessible, while also finding something that works practically for The Haven.
Iâd genuinely really appreciate your thoughts. đ