PMA

🖥️ Upcoming Workshop - Customer and Conflict Management

This three-hour virtual workshop has been developed to support front-line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.
We will consider how and why conflict may arise between staff members and the patients or their carers around access to services, treatments and other aspects of practices life and will consider and reflect on ways to manage this.

📅Wednesday, 10th June 2026
⌚Time: 1:00pm – 4:00pm
Learn more and secure your space 👉 https://bit.ly/4wVAlw8

A great dental practice is about more than clinical care. It is the confidence, communication and support patients experience from the moment they get in touch.

This National I Love My Dentist Day, we also want to recognise the receptionists, coordinators, administrators and support teams who help keep dental practices running smoothly behind the scenes.

PMA’s Core Skills Programme for Frontline Dental Staff has been designed specifically for non-clinical and patient-facing roles within dental practices. Delivered through flexible online workshops, the programme helps teams strengthen communication, patient support, complaint handling, GDPR awareness, CQC preparation and more, without taking staff away from practice for full days at a time.

Find out more about the programme here https://bit.ly/4nW5Xxy

Our June newsletter is out now!

This month’s edition includes the latest PMA updates, upcoming workshops and events, sector insights, opportunities and more.

Want to make sure you never miss an update? Subscribe to our mailing list today and stay connected with everything happening across PMA. https://bit.ly/4u3lFIJ

June is Men’s Health Month, a reminder that men’s physical and mental wellbeing deserves open conversation, support and attention all year round.

Many men still delay seeking support, talking about stress or prioritising their own health, often balancing work pressures, family responsibilities and busy routines at the same time.

Creating supportive workplaces can make a real difference. Research from LinkedIn Learning found that 94% of employees would stay at a company longer if it invested in their learning and development, highlighting the importance of environments where people feel valued, supported and encouraged to grow.

At PMA, we believe healthier, supported teams create stronger workplaces and better outcomes for everyone.

Martyn's Law is coming in Spring 2027 and will help keep people safe at premises and events across the UK.

The Security Industry Authority is hosting a series of webinars on its draft guidance — and with just over two weeks until the consultation closes on 12 June, now is the time to get involved.

Sign-up to a webinar here: https://bit.ly/49suTH5

Sign up for updates and volunteering opportunities here: https://bit.ly/4uCGlrU

Share your views on prescribing in community pharmacy

Help the NPA understand current experiences, opportunities and barriers around prescribing in community pharmacy. Earn a CPD certificate for your time.

By taking part, you will help shape how independent prescribing is expanded. You can opt in to receive the findings at the end of the survey.

This survey takes about 10 minutes to complete.

You can have your say here https://bit.ly/3Q07Exq

Investing in leadership development can have a lasting impact, not only for individuals, but for entire teams.

Katie C, Team Leader at Maidenhead PCN, recently completed the PMA Innovative Leader Programme, incorporating the Team Leader/Supervisor Level 3 Apprenticeship.

Katie said “I found the content of the course to be engaging, informative, and well structured. The support provided throughout was excellent and, in many ways, more effective and personalised than a traditional classroom setting, allowing me to learn at my own pace while still feeling supported.”

She also highlighted “This course has brought together all of my existing knowledge and helped frame it in a more structured and meaningful way. It has also given me greater confidence in my abilities as a leader and reassured me that I am leading my team effectively and positively.”

For anyone considering the programme, Katie’s advice is “If you are given the opportunity to improve and progress within your career, then take it with both hands. This programme is a valuable experience that helps build confidence, develop leadership skills, and provides practical knowledge that can be applied directly within your role.”

Find out more about our apprenticeships and how the PMA can support you here https://bit.ly/4nPOgQ1

The Managing Practice Finances workshop is where practice finances and accounting systems are explained in a user-friendly, interactive way.

The session will give you an overview of your accounting system and walk you through a set of Practice Accounts. It will also cover superannuation and update you on the financial changes to expect for 2026/27. The module will be delivered as an interactive web workshop with practical guidance to enable participants to map the techniques and outcomes onto their own practice.

📅 Date: 2nd June
⌚ Time: 9:30am - 12:30pm
📍 Location: Online

Learn more and secure your seat 👉 https://bit.ly/49kgdtr