Well Training

Well Training WELL offers clients a unique range of fully integrated training and consultancy services.

Underground chaos, pedal power and award-winning managers…just another day of learning for our mixed cohort of learners ...
26/08/2026

Underground chaos, pedal power and award-winning managers…just another day of learning for our mixed cohort of learners from Caffè Nero and Coffee #1.

Senior Learning Coach Nicola Baxter delivered a session on Strategic Performance Management and Talent Development for our Operations Manager Apprentices, despite the London Underground causing a few travel challenges for learner Morena Sorze…who made the journey to Neal Street with an impressive 45-minute bike ride! Showing her dedication to the day.

But the highlights don't stop there…

Three Coffee #1 learners in the room had been nominated for Manager of the Year! Congratulations to Caz Chapman and Lauren Jones, and a huge congratulations to the winner, Alexandra Elenkova-Whitchurch!
We were also delighted to celebrate an incredible 20 years of service from Monika Kawa, a fantastic achievement!

Now, back to the training session, with the cohort exploring managing performance, different types of data to monitor performance, talent management, team dynamics, including Tuckman and Belbin, and how to build and sustain high-performing teams.
And, of course, it wouldn't be a leadership session without a little inspiration from Simon Sinek! Discussions around Leaders Eat Last, alongside reflections on The One Minute Manager, kept the conversation flowing.

I don’t know about you, but we need to take a breath… what a day!
Celebrating success. Sharing experiences. Developing talent. And casually cycling across London…that's what workplace learning is all about.

If you want to develop the managers and future leaders within your organisation, contact [email protected]

Before starting their apprenticeship journey, this Harris + Hoole Store Manager felt scattered when it came to planning ...
25/08/2026

Before starting their apprenticeship journey, this Harris + Hoole Store Manager felt scattered when it came to planning administration time, choosing the right tools and developing their experience in people management.
Fast forward, and they describe gaining new knowledge, applying theoretical models directly to their role and becoming a more knowledgeable operator with valuable skills to support their future career.

This learner was thankful for having the opportunity to learn, apply new knowledge in the workplace and build confidence along the way, supported by Senior Learning Coach Nicola Baxter.

If you're an employer looking to develop your people, or an individual ready to invest in your career, start the conversation with us today by emailing us at [email protected]

Level 5 Apprenticeships...who are they really for? When people hear “apprenticeship”, they often picture someone at the ...
24/08/2026

Level 5 Apprenticeships...who are they really for?
When people hear “apprenticeship”, they often picture someone at the very beginning of their career.
But Level 5 apprenticeships? That stereotype couldn't be further from the truth.
Our Level 5 programmes are designed for people who are already making an impact in their organisation and are ready to develop their expertise, influence and career even further.

Would you suit the Improvement Specialist Level 5 apprenticeship?
This could be for you if you're the person who constantly asks “how can we make this better?”
Ideal for individuals involved in improving processes, solving business problems, leading change and driving continuous improvement. It's about developing the knowledge and skills to identify opportunities and help turn ideas into meaningful improvements.

Or, how about the Learning & Development Consultant Business Partner Level 5 apprenticeship?
This is for people who want to influence how learning makes a difference to the wider business.
Ideal for Learning & Development professionals, consultants and business partners who work with stakeholders, identify skills gaps, develop solutions and measure the impact of learning on individuals, teams and organisations.

Whether you're improving the way your organisation works or shaping the way its people learn and develop, there could be a Level 5 apprenticeship to help get you there.
Explore WELL Training's apprenticeship programmes or start the conversation by emailing [email protected].

You’ve had your A Level results for a week now…have you decided what comes next? After months of revision, exams and wai...
21/08/2026

You’ve had your A Level results for a week now…have you decided what comes next?
After months of revision, exams and waiting, there can be a huge expectation to suddenly have your entire future mapped out.
The good news is you don't have to rush the decision.
Having a week to reflect on your results and explore your options may have helped. But remember, the best path for you may not be the one everyone else is choosing.

University is a fantastic option for many people but it's not the only route to a successful career.
Another option is an apprenticeship. You can gain a recognised qualification while working, earning a salary and developing practical skills in a real workplace. Starting an apprenticeship doesn't mean you're pressing pause on your career while you are still learning, you're building it at the same time without the huge debt of University.
Apprenticeships aren't limited to one type of career either. There are opportunities across leadership, business, hospitality, quality, improvement, and many other sectors.

So, if your A Level results have left you asking, “What now?”, don't panic.
Take a breath.
Celebrate what you've achieved.
And give yourself permission to explore all the options.
The next step isn't necessarily the one everyone else is taking. It's the one that works for you.

CALLING ALL EMPLOYERS - If you have a new starter fresh out of sixth form or college, we can help you support their development and build your next generation of talent. Start the conversation with us today, contact [email protected]

What does it take to start a great coaching conversation? The latest Coaching Professional cohort found out this week as...
20/08/2026

What does it take to start a great coaching conversation? The latest Coaching Professional cohort found out this week as their learning is officially underway! Welcome to the new apprentices from Caffè Nero.
Led by Senior Learning Coach Ben Wakefield, day 1 focused on building the foundations for effective coaching with the group exploring how to set up and structure the first coaching session, practical coaching tools to support meaningful conversations and the power of effective questioning and how the right questions can unlock new thinking.
And it certainly wasn't a day of sitting back and listening, more like participation, discussion and involvement, making for a fantastic start to the programme.

But starting an apprenticeship or returning to learning after some time can sometimes feel a little daunting and that's completely OK.
One learner shared this in their training feedback:
“Honestly, I've not been on a course and feel a little bit like a duck out of water.”
We think it's important to say: it's OK to feel like that. Stepping outside your comfort zone, trying something new and returning to a learning environment can feel unfamiliar at first. That's exactly why our Senior Learning Coaches are there, not just to deliver the learning, but to support, encourage and guide learners throughout their apprenticeship journey.
Before long, that “duck out of water” can become someone confidently contributing, asking questions, and putting their learning into practice.

A huge thank you to Pete Machin for organising the room and helping make the day run smoothly.
And, of course, after all that thinking, questioning and coaching there was only one way to finish the day…I bet you can’t guess?! Ben = food! So yes, a cheeky roast dinner at Toby Carvery!
A brilliant first session and we're looking forward to seeing this cohort grow in confidence throughout their journey.

If you’re thinking about an apprenticeship but you are feeling a little unsure about taking that first step or are you looking to support your people to develop new skills? Get in touch at [email protected] we're here to help, guiding you from start to finish!

You might say, “Leadership training is overrated.” Or at least, that's what you might think if you've ever attended a pr...
19/08/2026

You might say, “Leadership training is overrated.” Or at least, that's what you might think if you've ever attended a programme that ended with a folder full of notes…only to return to work and wonder what happens next.

We believe: leadership training isn't overrated. Its impact depends on the before, during and after the learning experience.

A manager might be technically brilliant, know the business inside out and consistently deliver results. But being great at a job and leading other people to succeed require different skills. That is where leadership training plays a vital role.

A single training session can be incredibly powerful. It can inspire someone, change their perspective and give them practical tools they can immediately use. But no one expects a person to attend one session and return as a fully formed leader. Leadership requires knowledge, practice, reflection, feedback and opportunities to apply new approaches in real situations.

Our leadership programmes don't just tell people what good leadership looks like through a thousand PowerPoint slides.
Our commercial programmes are designed with organisations to create flexible, bespoke learning experiences that reflect their people, challenges and business goals.
For organisations looking for a structured, work-based approach, apprenticeships can provide an opportunity for learners to develop their knowledge, skills and behaviours while applying their learning directly within their role.

Different routes. The same objective: developing people who can lead with confidence and make a positive impact. Contact [email protected] to discuss your training solutions.

Five learner voices, five different learning journeys, each showing that apprenticeships can make a real difference in t...
18/08/2026

Five learner voices, five different learning journeys, each showing that apprenticeships can make a real difference in the workplace.
Senior Learning Coach Nicola Baxter recently asked five Caffè Nero Store Managers how their apprenticeship experience has improved their practice and the way they lead their teams.
Their feedback speaks for itself.

From building confidence and developing leadership skills to improving communication, decision-making and day-to-day management, each learner has taken something different from their apprenticeship journey and applied it where it matters most: in their role.

An apprenticeship gives people the opportunity to develop new skills, apply them in their day-to-day role and build confidence through practical experience. For Store Managers balancing the demands of leading teams and running busy stores, those skills can have a meaningful impact on how they manage and support their people.

Get in touch with us at [email protected] to discover the apprenticeship opportunities available for your organisation and see how they can help unlock potential at every level. Ready to get started? Our Hospitality pathway could be the perfect first step.

What happens when great performers are promoted into management…but they don’t have the tools to lead?According to recen...
17/08/2026

What happens when great performers are promoted into management…but they don’t have the tools to lead?

According to recent CMI data a high number of managers have entered management without formal management or leadership training and by 2030, it is reported that the UK will need more than 120,000 additional managers to support productivity and growth.

With 64% of 18–24-year-olds wanting to progress into management or leadership roles, it shows a clear appetite for progression. However, expecting people to lead effectively simply because they've been given a management title won't work. You know it, we know it!

Great leadership needs to be developed, practised and continually strengthened.
That's where structured development can make a real difference.

At WELL Training, organisations can develop their people through recognised apprenticeship programmes, including Team Leader, Hospitality Manager, Improvement Specialist and Quality Practitioner, or take a more tailored approach through our bespoke Commercial Leadership training programmes.

Whether you're developing a first-time manager, building a future leadership pipeline or strengthening the capability of experienced leaders, the right development solution can turn potential into performance.

Close the skills gap and start developing the next generation of leaders by exploring the right training solution for your business. Email [email protected] today.

What does great training actually change in a business? It should change more than knowledge. It should change how peopl...
13/08/2026

What does great training actually change in a business?
It should change more than knowledge. It should change how people lead, how teams perform and how organisations move forward.

Here’s a snapshot of client feedback that highlights the impact of partnering with us. Our bespoke programmes are tailored to each organisation’s people and goals, creating practical, growth-focused learning experiences rather than off-the-shelf solutions.

Could your people or business benefit from a training solution designed specifically for you?

This one tip will change the game for you…one conversation could transform your business. If you’re looking for a bespoke training solution that delivers measurable impact, email us at [email protected] to explore what’s possible.

As we celebrate end-of-year educational achievements this week, we’d like to share this testimonial to show that an appr...
11/08/2026

As we celebrate end-of-year educational achievements this week, we’d like to share this testimonial to show that an apprenticeship offers more than a qualification. An apprenticeship will help you become better at what you do.

That's exactly what we love about this feedback from Kerry-Ann Noden, Centre of Excellence Store Manager at Coffee #1, following her Level 5 Operations Manager Apprenticeship.
Kerry-Ann shared how the knowledge and skills she gained are now part of her everyday role, helping her perform more effectively and better understand her responsibilities as a Store Manager.

But it's not just about the learning for Kerry-Ann...
“I would like to thank both WELL Training and Ben Wakefield for all the support they have given me throughout my time doing my Level 5 Operational Management Apprenticeship. Ben was always there to support me with whatever I needed and made the training fun and engaging.”

For us, this is what great apprenticeship delivery looks like. Practical learning. Individual support. Real workplace impact. And a learning experience people actually enjoy.
A huge congratulations to Kerry-Ann on completing her apprenticeship and achieving a distinction! Thank you to Senior Learning Coach Ben Wakefield for supporting her throughout.

While the Level 5 Operations Manager Apprenticeship is no longer available for new starts, there are now new apprenticeship standards providing alternative routes for developing operational, leadership and specialist talent. So, if you’re looking to develop your people through an apprenticeship, let's talk! [email protected]

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