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The Art of Welcoming

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France
Nice
The Art of Welcoming

This book can be considered as a study aid for improving service quality within a company.

It is aimed at any person or business wishing to attain a higher level of quality when in contact with customers and suppliers. When you work in the hotel industry you are often doing so under pressure. Combine this with the fact that the tourism sector is a vital component of French industry, as it is for most other nations of the world, and it is clear that employees need advice and support. However, there are very few books on the subjects of skills and expertise. This book, which takes an original approach to the subject, aims to redress the balance. This approach encompasses both the theoretical aspects – so as to explain the concepts and techniques needed for success in the industry and to promote continuous development of your skills – and the practical aspects, using real situations to illustrate the difficulties you will face. A variety of exercises will help you to boost your confidence when faced with such scenarios. You will find this book a real help when trying to improve your skills in a particular area. At the end of each chapter you will find a selection of words and phrases in English and French which you will need to remember, as well as a series of role playing exercises which you can practise alone or in a group.

22/09/2017

La compréhension des facteurs culturels est essentielle dans la relation humaine. Je recommande cette conférence A TOUS MES ETUDIANTS. N'hésitez pas à PARTAGER, le Professeur Hofsted est la sommité dans le domaine.

Understanding cultural factors is essential for any human relation. I recommand this conference to ALL MY STUDENTS.
PLEASE SHARE as much as you can, Prof Hofstede is really the best in this kind of understanding

One week to go until our conference.

If you are unable to join us in Amsterdam, no problem, we will be live-streaming the conference here on Facebook.

The live stream starts at 10am in the Netherlands (GMT+2), and Prof. Hofstede's keynote speech, “50 years Memory lane – Developing cultural dimensions from IBM data” will start at 10.15

This is not to be missed!

Join us here live on Facebook, and please share this with your own networks.

See you on Friday 29th :-)

21/09/2017

Bien être et travail, une conférence animée par Michel Cymes, le 18 octobre à Paris Salle Gaveau.
Des techniques de gestion du stress à l’aménagement de celles liées au management, en passant par la prévention dans l’entreprise ou la mise en œuvre d’activités motivantes et gratifiantes, il existe aujourd'hui de très nombreux moyens de se sentir bien au travail.
► Inscription : https://fcld.me/YK8UiV

21/09/2017

À la faveur de ce festival de musique, les oratorios et cantates emplissent la chapelle Saint-Bernardin, la chapelle Notre-Dame de la Garoupe, tout co...

18/09/2017

Professor Hofstede's 6D Model of National Culture visualizes the core values of any culture in a combination of scores on six dimensions of culture.

Using the data of the 6D model, we have further clustered 110 countries in 6 Culture Clusters(TM) with associated Mental Images.

For example, China belongs to the "Family Cluster" where the overriding values in society can be summarized with the following keywords: collectivist, hierarchical, long-term focus, centralisation, relationships more important than contracts, holistic view, high-context communication, harmony, loyalty and flexibility.

Which cluster do you belong to?

http://ow.ly/cG7T30f5Onp

15/09/2017

Et voici mes ptiZamours de SupdeCo La Rochelle

28/08/2017

46,399 followers

25/08/2017

69,211 followers

23/08/2017

A cultural analytics and strategy advisory with a global reach.

11/08/2017

L'hôtel Negresco à Nice

11/08/2017

20/07/2017

Les veilles > Economie et statistiques > Les grandes tendances > Prévisions mondiales pour le voyage 2018 : Conséquence d'une économie mondiale forte : une augmentation des prix du voyage à prévoir en 2018 / Strength in Global Economy Means Higher Travel Pricing in 2018

20/07/2017

In business and in life, it could help you to get acquainted with the power of the pause

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06000

Site Web

http://www.editions-ems.fr/

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