04/10/2022
***Solo compartimos***
Oportunidad laboral
Job Description:
Role: Senior Process Executive – Customer Service Representative
Duration: Fulltime
Location: San Jose, Costa Rica
A Customer Service Representative takes calls from customers answering questions or addressing any concerns they may have.
Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.
In this role you will be responsible for Service Level Agreement (SLA) compliance, Process compliance, customer interactions, knowledge management to meet the client goals.
You will be working for Infosys on behalf of our partners as frontline staff supporting our clients by delivering a high-level customer experience.
Qualifications
Basic
High School Diploma or GED Equivalent.
Strong command in English Language, B2+ minimum (BELT)..
At least 1 year of experience in call center/contact center environment in a customer service position.
Preferred Experience In:
Answering or making calls to Customers to support them on their needs or queries.
Handling complex situations or escalation calls.
Explaining possible solutions to ensure that customers feel valued and supported through active listening.
Engaging with irate customers to diffuse tense situations.
Utilizing applications, tools, office packages and soft wares as needed appropriately.
Working with KPIs and striving to exceed them to delight customers.
Sales pitch and recommendations for products or services that may better suit client needs.
Learning and innovation through training and continuous improvement sessions.
Additional Skills and Competencies:
Customer focused: Having a passion to provide an exceptional service to clients by exceeding expectations.
Proficiency with technology and how to apply it to solving problems.
Confident telephone manner with strong communications skills.
Positive attitude: seek a positive side to every situation, being proactive both in thought and action.
Integrity: Ability to handle confidential information displaying values that enable decisions to be made in a fair and honest manner.
Quick Thinker: Having the ability to interpret and respond to information using logical thinking to provide an appropriate and timely response.
Team Player: resourceful, with the ability to work collaboratively with leaders and the wider team.
Experience promoting and/or selling products and services to fit the needs of each client.
Strong attendance, performance and adherence to policies are essential for this role.
PC Skills: You are comfortable using computers and can easily navigate several different systems or programs.
[email protected]
www.vdart.com
Digital consulting services, Digital consulting agency | VDart Inc
VDART.COM
Digital consulting services, Digital consulting agency | VDart Inc
VDart is a US-based digital consulting firm. We provide digital consulting services that creates immediate and long-term value for your business.
Digital consulting services, Digital consulting agency | VDart Inc VDart is a US-based digital consulting firm. We provide digital consulting services that creates immediate and long-term value for your business.
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