IITTI World Civility Index

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IITTI World Civility Index The world's only open-standard soft skills credentialing from zero in 2014 to 15 countries in 2017 …and still growing!

Problem:
Human Resource (HR) Managers are frequently frustrated to find job applicants that are unemployable because of their lack of soft skills such as personal appearance, business behaviour, and professional communication. Solution:
The IITTI World Civility Index credentialing allows a global standard in measuring soft skills so that both employers and job-seekers are "on the same page".

𝗛𝗼𝗻𝗴 𝗞𝗼𝗻𝗴 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲𝘀: 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝘆𝗼𝘂𝘁𝗵 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝘀 𝗦 𝗶𝗻 𝗘𝗦𝗚Oct 5, 2026 Hong Kong Economic Journal highlighted two opportu...
10/09/2026

𝗛𝗼𝗻𝗴 𝗞𝗼𝗻𝗴 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲𝘀: 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝘆𝗼𝘂𝘁𝗵 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝘀 𝗦 𝗶𝗻 𝗘𝗦𝗚

Oct 5, 2026 Hong Kong Economic Journal highlighted two opportunities:

(1) 𝗘𝗦𝗚 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴: Recognize youth employment and retraining initiatives as part of the social (S) dimension.

(2) 𝗚𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝘂𝗿𝗲𝗺𝗲𝗻𝘁: Incorporate youth retraining into bidding criteria.

Since 2011, IITTI’s World Civility Index has offered a soft-skills credentialing framework that enables enterprises and governments to document youth training through its third-party-verified, auditable records—supporting ESG reporting and government tender requirements.

Youth training is more than a social initiative; it is increasingly becoming verifiable human-capital engagement evidence.

About HKEJ: Founded in July 1973, Hong Kong Economic Journal (HKEJ) was the first Chinese-language newspaper dedicated to in-depth analysis of financial markets and current affairs.

香港企業:將青年培訓納入 ESG 的「S」(社會)範疇

2026 年 10 月 5 日,《香港經濟日報》指出兩個值得關注的方向:

(1) 𝗘𝗦𝗚 報告: 將青年就業及再培訓計劃納入 ESG 的「S」(社會)範疇。

(2) 政府採購: 將青年再培訓納入政府招標評審準則。

自 2011 年起,IITTI 世界文明指數一直提供軟技能認證框架,讓企業及政府機構透過其第三方驗證、可審計的培訓紀錄,記錄青年培訓成果,為 ESG 報告及政府招標要求提供依據。

青年培訓不只是社會公益活動,更日益成為可驗證的人力資本投入證據。

關於《香港經濟日報》(HKEJ): 創刊於 1973 年 7 月,是首份專注於深入分析金融市場及時事的中文報章。

𝗛𝗼𝗻𝗴 𝗞𝗼𝗻𝗴 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲𝘀: 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝘆𝗼𝘂𝘁𝗵 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝘀 𝗦 𝗶𝗻 𝗘𝗦𝗚Oct 5, 2026 Hong Kong Economic Journal highlighted two opportu...
10/08/2026

𝗛𝗼𝗻𝗴 𝗞𝗼𝗻𝗴 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲𝘀: 𝗰𝗼𝗻𝘀𝗶𝗱𝗲𝗿 𝘆𝗼𝘂𝘁𝗵 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗮𝘀 𝗦 𝗶𝗻 𝗘𝗦𝗚

Oct 5, 2026 Hong Kong Economic Journal highlighted two opportunities:

(1) 𝗘𝗦𝗚 𝗿𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴: Recognize youth employment and retraining initiatives as part of the social (S) dimension.

(2) 𝗚𝗼𝘃𝗲𝗿𝗻𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝘂𝗿𝗲𝗺𝗲𝗻𝘁: Incorporate youth retraining into bidding criteria.

Since 2011, IITTI’s World Civility Index has offered a soft-skills credentialing framework that enables enterprises and governments to document youth training through third-party-verified, auditable records—supporting ESG reporting and government tender requirements.

Youth training can be more than a social initiative; it can become verifiable human-capital evidence.

About HKEJ: Founded in July 1973, Hong Kong Economic Journal (HKEJ) was the first Chinese-language newspaper dedicated to in-depth analysis of financial markets and current affairs.

香港經濟日報:
(1) 企業作 ESG 披露時,可考慮加入青年招聘相關指標,例
如青年培訓。

(2) 政府採購亦可配合。政府可在合適項目加入青年培訓評分因素。

而自 2011 年起,IITTI 世界文明指數 的軟技能認證機制一直致力於提供可行的解決方案,讓企業及政府機構能夠取得經第三方驗證、可供審計的青年培訓紀錄,作為 ESG 報告及政府投標評審的依據。

《香港經濟日報》(HKEJ)創刊於1973年7月,是首份專注於深入分析金融市場及時事的中文報章。

HKEJ link: https://www.hkej.com/dailynews/commentary/article/4531294/%E5%AE%98%E5%95%86%E4%BF%9D%E9%9D%92%E5%B9%B4%E5%B0%B1%E6%A5%AD+%E6%87%89%E7%B4%8DESG%E6%8C%87%E6%A8%99

PRESS RELEASE       CAN RICHMOND BUILD AN INDUSTRY AROUND THE SKILLS AI CANNOT REPLACE?Civic consortium proposes "Humani...
09/16/2026

PRESS RELEASE

CAN RICHMOND BUILD AN INDUSTRY AROUND THE SKILLS AI CANNOT REPLACE?
Civic consortium proposes "Humanity Industry Hub" as Richmond debates youth employment and the post-AI economy

RICHMOND, BC, Canada — September 15, 2026 — With Richmond's municipal election only weeks away, candidates are debating some of the city's most difficult challenges, from substance abuse and youth employment to the impact of artificial intelligence and rising property taxes.

Against this backdrop, a consortium of civic organizations has proposed an unconventional response: establishing a "Humanity Industry Hub" focused on developing the human capabilities that artificial intelligence cannot easily replace.

The proposal emerged from an inaugural "International Civility & Human Skills" demonstration held in Richmond on September 5, organized by Patrick Chun, co-founder of IITTI World Civility Index.

Chun presented IITTI's human-skills framework, which has been used in countries in Southeast Asia and South America to encourage continuous development of often-overlooked capabilities including social etiquette, empathy and intercultural awareness. The initiative originated in Richmond in 2011 and is now being brought back to its place of origin.

The consortium's premise is that the rise of AI should not lead citizens simply to ask which jobs will disappear. But rather, we should ask which human capabilities will become more valuable—and how those capabilities can be deliberately developed in young people.

The proposed Humanity Industry Hub would complement existing education by creating opportunities for young people to develop human-centric skills alongside their academic education.

Proponents argue that capabilities such as communication, respect, empathy, intercultural awareness and relationship-building may become increasingly important in a post-AI economy, contributing to greater resilience and providing a sense of purpose, meaning.

The concept is also intended to generate economic activities. Potential areas include content creation, advocacy, professional services, government liaison and infrastructure development.

In the longer term, the consortium believes a Richmond-developed model could potentially be adapted, shared or licensed by other municipalities in British Columbia and beyond, creating opportunities for new economic activity associated with Richmond.

The September 5 demonstration brought together a cross-section of Richmond civic and educational stakeholders. Special guests included Mimi Chan and Jesaidy La Barbera, along with new and incumbent school trustees and city council candidates, including Rod Belleza, Grace Tsang, Sandra Nixon, Phyllis Tang, Prof. Adnan Sarwar and Jenny Mata.

Mayoral candidate Dickens Cheung also attended the event. His campaign has separately published a newspaper referring to the "Humanity Hub" framework focused on developing "the skills AI cannot replace."

Following the demonstration, IITTI and its civic partners will explore further development, bringing together education, business, non-profit organizations and government around the development and application of human-centric skills as a sustainable ecosystem.

"The question is not simply whether AI will replace people," said Patrick Chun. "The more important question is whether we are prepared to develop the human capabilities that become more valuable precisely because AI is becoming more capable."

09/13/2026

Example of successful candidate in Ecuador, with Ms. Rosario Armijos in Guayaquil, Ecuador Jul 20, 2026.

Rosario is an image consultant and is currently the Vice President of Memberships at AICI Ecuador Chapter.

Here is Rosario's personalized credential page:
www dot IITTI dot org/show/credential?rosario14
(Due to Facebook's programming, you need to replace the " dot " with the actual dot symbol.)

AICI (Association of Image Consultants International) is the largest international professional body of image consultant with 1,300 members in over 50 countries.

AICI and IITTI has a long history of a strategic relationship. The IITTI framework has been designed by volunteers from veteran AICI members. Many, in fact, have been acting as the president of AICI over the years.

The aim of IITTI is to provide a verifiable metric for corporate usage so that HR managers in charge of training, and Sustainability Officers/CFOs in charge of ESG reporting can have a standardized measurement of human capital development in soft skills such as business etiquette, professional communication, intercultural awareness.

The IITTI Business 'Level 1' Exam here has three parts: (1) professional attire, (2) business communication, (3) dining etiquette. Successful candidates demonstrate knowledge and earn 70 World Civility Index points. (Those who went through training but didn't pass earn 20 points.)

Companies can aggregate all employees' credentials into a "company average" and put into their ESG (Environment, Social, Governance) report.

Congratulations Rosario!

Training provided by Licensed IITTI Trainer Viviana Aguayo.

CREATE MEANINGFUL JOBS IN RICHMOND, CANADAAI is making authentic human skills more valuable, not lessYou are cordially i...
08/29/2026

CREATE MEANINGFUL JOBS IN RICHMOND, CANADA

AI is making authentic human skills more valuable, not less

You are cordially invited to attend a demonstration activity hosted by IITTI World Civility Index on the future of human-centric skills in an AI-dominated society.

Event Details

Date & Time: Saturday, September 5, 2026 | 3:00 PM – 4:00 PM

Location: Richmond Caring Place, Room 320 (across from City Hall)

Address: 7000 Minoru Blvd, Richmond, BC, Canada

RSVP: Please reply to Susan Henderson by September 2 to reserve your seat.

About the Event

As society navigates an AI-driven, post-growth economy, civic organizations, universities, and businesses face a common challenge: equipping young people with non-automatable skills. Through broad international consultation, IITTI identified the most critical yet frequently overlooked capabilities—transferable human skill set, including empathy, intercultural communication, and professional etiquette.

At this event, we will share:

- Live Demonstration: A practical overview of the civility education framework IITTI is rolling out globally.

- The Humanity Industry Hub (Richmond-Vancouver): A blueprint for Canada’s first multi-sector infrastructure coordinating NGOs, universities, businesses, and government bodies to complement formal education with certified civility standards.

- Long-Term Economic Vision: How licensing this framework to other jurisdictions can generate novel municipal revenue streams and further attract local innovation investment.

在加拿大列治文創造有意義的就業機會

AI 越進步,人際溝通技能就越珍貴

誠摯邀請您出席由 IITTI 國際文明指數(IITTI World Civility Index)主辦的示範活動,共同探討在人工智慧主導的社會中,以人為本技能的未來發展。

活動詳情

日期與時間: 2026年9月5日(星期六)| 下午 3:00 – 4:00

地點: Richmond Caring Place 320室(市政廳對面)

地址: 7000 Minoru Blvd, Richmond, BC, Canada

預約回覆(RSVP): 請於9月2日前回覆此郵件以預留座位。

關於本次活動

隨著社會邁入由 AI 驅動的時代,非營利組織、大專院校與企業共同面臨著一個挑戰:如何讓年輕人掌握無法被自動化取代的技能。透過廣泛的國際諮詢,IITTI 確認了最關鍵卻最常被忽視的能力——人際能力,包括同理心、跨文化交流與專業禮儀。

在本次活動中,我們將分享:

- 現場示範: 實地展示 IITTI 正於全球推行的文明教育架構。

- 文明產業中心(列治文-溫哥華): 加拿大首個跨領域基礎設施藍圖,旨在協調非營利組織、大學、企業及政府機構,以認證的文明標準補充現有教育。

- 長期經濟願景: 如何透過向其他城市授權此架構,為列治文創造全新的市政收入來源,並進一步吸引本地創新投資。

Advancing the Social pillar (S) in ESG  Dr. Dianne Tsen, Licensed IITTI Instructor, on Oct 31, 2024 at the Leadership In...
08/15/2026

Advancing the Social pillar (S) in ESG

Dr. Dianne Tsen, Licensed IITTI Instructor, on Oct 31, 2024 at the Leadership Institute of Sarawak Civil Service, Malaysian Government, delivering professional etiquette training using the World Civility Index suitable for reporting as the social impact (S) in ESG.

Instead of trying to measure Employee A has "76% in empathy," the World Civility Index records employees' effort in self-betterment on soft skills such as social etiquette, empathy, intercultural awareness. This is done by recording an employee's daily read of articles, watch videos, attending activities such as seminars, etc.

https://www.linkedin.com/feed/update/urn:li:activity:7265891831861637120/

Advancing the Social pillar (S) in ESGDr. Dianne Tsen, Licensed IITTI Instructor, on Sep 30, 2024 for the Tourism, Cultu...
08/15/2026

Advancing the Social pillar (S) in ESG

Dr. Dianne Tsen, Licensed IITTI Instructor, on Sep 30, 2024 for the Tourism, Culture Ministry, Malaysian Government, discussing how to make the invisible visible using the World Civility Index suitable for reporting as the social impact (S) in ESG.

Instead of trying to measure Employee A has "76% in empathy," the World Civility Index records employees' effort in self-betterment on soft skills such as social etiquette, empathy, intercultural awareness. This is done by recording an employee's daily read of articles, watch videos, attending activities such as seminars, etc.

https://www.linkedin.com/feed/update/urn:li:activity:7263053742848028672/

Canadian Government supporting "Tech for Good" project with Ontario Tech University and IITTI.These projects use technol...
07/31/2026

Canadian Government supporting "Tech for Good" project with Ontario Tech University and IITTI.

These projects use technology, data, cybersecurity, interactive media, or technology management expertise to address a meaningful community, social, or organizational challenge.

Thank you Government of Canada and Ontario Tech University for your support.

IITTI World Civility Index has been invited by MIT Presencing Institute's Regenerative Futures Lab to talk about indigen...
04/20/2026

IITTI World Civility Index has been invited by MIT Presencing Institute's Regenerative Futures Lab to talk about indigenous youths working with non-indigenous youths to face a common challenge in climate and land management.

Here Patrick Chun, co-founder of IITTI, answering Eva Pomeroy,
Research Lead at Presencing Institute, and talks about what question to ask for a regenerative future.

The aim is to create meaningful careers for the 21st century. It is based on providing an "integrity layer" for the carbon-capture industry.

One more step to the "Humanity Hub Richmond" concept. (IITTI established a Humanity Hub in Hong Kong-Macau region in 2025, and now a second Hub is contemplated for the Vancouver/Richmond region of Canada.)

Address

283 Davie Street
Vancouver, BC
V6B5T6

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