Beyond the Blackboard Educational Consulting

Integrity Sales is an independent sales agency located in North Bay that represents plumbing, heating, industrial, and waterworks manufacturers such as Watts, Weil McLain, and Danfoss. Our company is looking for a dynamic customer service representative to contribute to the growing demand of customers by providing pricing information, performing administrative tasks and an overall excellent experience.

Customer Service Representative Responsibilities:
- Answer client questions about prices and availability, sending relevant information when needed (product knowledge is NOT required, but the ability to learn the software is crucial)
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Coordinate sales effort with the outside sales agent, including making travel arrangements and scheduling meetings and appointments
- Order literature and samples from our various manufacturers
- Process purchase orders and invoicing
- Light bookkeeping
- Track sales and status reports (training will be provided)
- Maintain client records (training will be provided)
- Assist with creating PowerPoint presentations
- Continuously improve through feedback

Attributes we are looking for:
- Computer savvy (Excel, Word, Email) with the ability to learn new software with ease
- Superb interpersonal skills, including the ability to quickly build rapport with both customers and manufacturers.
- Independent
- Ability to take initiative
- A commitment to excellent customer service.
- Prioritizing, time management and organizational skills
- Openness to constructive feedback and willingness to improve
- Both women and men are encouraged to apply

For more information on what a sales agency does, check out this short video https://www.manaonline.org/2013/09/14/mana-sales-force-outsourcing/.

Employment terms:
- Full-time or part-time; Salary negotiable
- Vacation and benefits to be discussed.

To apply for the position, please send along a CV and a brief paragraph that explains how your skills, experience and personality relate to the position to [email protected] no later than Sunday, October 20th, 2019. For more information on this opportunity, please feel free to reach Sean Clifford (owner) by email ([email protected]) or by phone at (249) 358-0870.