04/13/2021
A lot of you have been asking this winter - this officially out..RECALL
In coordination with the U.S. Consumer Product Safety Commission and Health Canada, Black Diamond, as the North American distributor for PIEPS, are initiating a voluntary product recall of PIEPS DSP avalanche transceivers in North America.
First and foremost, we ask that if you own a PIEPS DSP PRO, ICE or SPORT avalanche transceiver that you stop using it immediately, unless paired with the new PIEPS hard case carrying system. The reason for the recall is to address the device’s security lock/switch mechanism and its original, provided neoprene carrying system. The lock/switch can change modes unexpectedly when not properly locked or when used in the harness. This can result in the transceiver not transmitting a signal and loss of communication. PIEPS developed a new hard case carrying system for all its PIEPS DSP transceivers that will provide additional safety to ensure the transceivers are locked in the “send” position when in use and remain securely in the “send” position during use. For detailed information & to receive your free replacement hard case carrying system, please visit https://www.blackdiamondequipment.com/en_US/content/dsp-recall/
We sincerely apologize for the time it has taken to get here and we thank you for your patience as we worked with PIEPS to find the best solution possible.